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1. Re: Why is Adobe Connect randomly stopping video and audio share in the middle of a meeting?
This is very likely from a temporary loss of connectivity. It's hard to pin-point where that problem occurs, but if it only affects the one individual, then it is very likely at their end, as opposed to at the server. If you have access to the server logs, then you may be able to go back to when that happened and see what is reported in the error log and get more insight. If your account is hosted, then you can reach out to Adobe and see if they have the logs for that time period, or you may need to contact them the next time it happens.
Does the user see the room refresh? This would be an indication that their connectivity dropped and came back.
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2. Re: Why is Adobe Connect randomly stopping video and audio share in the middle of a meeting?
Nope, that's not it. This has occurred in 2 seperate AC meetings, 2 different users, and both machines that were sharing video/audio were wired. The meeting stayed connected.
I did not see the drop the 1st time, I just received an anecdotal report and came in to start the share again. The 2nd time, I noticed that the video started freezing and glitching, then it stopped. The audio from the person speaking was fine, but when the video dropped the mic dropped too. Again, not that it muted or anything, it just disabled itself.
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3. Re: Why is Adobe Connect randomly stopping video and audio share in the middle of a meeting?
It sounds like a connectivity issue to me, but the best place to start would be with the server logs. Even hard-wired users can have hiccups in their connectivity. I have seen IT policies that randomly interrupt streaming media to deter people from watching YouTube, etc, that will interrupt the Connect stream, and cause a similar problem. Meaning that there are many other factors that can be at play besides hard wired vs. wireless.
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4. Re: Why is Adobe Connect randomly stopping video and audio share in the middle of a meeting?
I truly appreciate your opinion, but I'm confident that it was not network connectivity. I will see if I can check the logs to determine if that was the case.
Hopefully, someone else has expereicned this issue before and can let me know if they've found it to be netowrk-related or AC-related. Lately, we've been having a lot of glitchy issues with AdobeConnect, and I need to ake a report to see f this is something else we need to contend with.
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5. Re: Why is Adobe Connect randomly stopping video and audio share in the middle of a meeting?
Hello,
Was there any resolution to this issue? We have it occasionally. We have researched logs, firewall and router logs, etc. and are stumped... Each and every time it reconnects, but it appears as a disconnect/reconnect issue. We have many other remote functions and none have this issue.
Thanks
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6. Re: Why is Adobe Connect randomly stopping video and audio share in the middle of a meeting?
There is a bug with Windows 8 and Connect 9.2 where it would sometimes stop screen sharing after 20 minutes. This should be resolved with the release of 9.3. Not sure if this is related to what you are experienceing.