2 Replies Latest reply on Apr 9, 2013 9:25 PM by ukgaurav

    Adobe elements 10 crashing

    Shirinie

      Adobe elements 10 keeps crashing and it used to work.  Why?  Fix?

        • 1. Re: Adobe elements 10 crashing
          Barbara B. Level 7

          More details, please. Organizer? Editor? Operating system? What's it doing when it crashes?

          • 2. Re: Adobe elements 10 crashing
            ukgaurav Adobe Employee

            Hi,

             

            Please try couple of probable solutions as mentioned below:

             

            Solution 1:

            1. Close Elements.

            2. Launch the Photoshop Elements Welcome Screen and hold down ctrl + alt + shift as you click Editor.

            3. Continue to hold the keys until you see a message box asking if you want to delete Photoshop Elements settings file; click Yes. Elements will open with default preferences.

             

            Solution 2: In case any network printer is attached try to launch without network or printer uninstall or make different printer as default.

            Solution 3: Try launching with anti-virus off or removing PSE from conflicting list.

             

            Solution 4:

             

            On the drive on which you have installed PSE,on my machine it is on C:

               

            Go  to C:\Program Files\Adobe\Photoshop Elements  10\Locales\<locale>\Plug-Ins\Import-Exportand you will find twain  plug-in. Remove that plug-in from that location and copy it somewhere  else.

               

            Now launch PSE and check if it works.

               

            For related post for Twain please see this:http://forums.adobe.com/message/2954743#2954743

             

            Thanks,

            Garry