1 Reply Latest reply on Apr 10, 2013 1:49 AM by sjpt

    Problems with belated authorization



      first we installed adobe digital editions on computer 1 without an Adobe ID. Then we tried to authorize it belated with an existing Adobe ID but it didn't work out. The error message was: It is not possible to authorize with an ID which is used on another computer. How can we solve this problem? Thanks in advance!

        • 1. Re: Problems with belated authorization
          sjpt Level 4

          Almost certainly a case of typically unhelful and wrong error message by ADE.



          • Open ADE.
          • In Library view, enter ctrl-shift-D (cmd-shift-D if on Mac).  That should clear the implicit/anonymous ID it generated when you installed and ran 'without' ID.
          • Restart ADE.
          • You should now be able to register with your correct ID.