I was wondering if someone could help me. I have a web
application running in tomcat. When the browser is Internet
explorer 6.0 the help displays fine but when i click a link that
should load a table of contents and have navigation functionality
it does not display. I get an error on the status bar about an
object not existing or being null. If I use Firefox or Netscape
navigator as the browser I do not have this problem.
Also if I move the help directory to the tomcat Root
directory the help will display correctly in Internet explorer.
i would really appreciate some help on this. I have no
experience with Robohelp. Our documentation team put the help
together and we use it in our web application. The problem seems to
be a combination of the web application and the Internet Explorer.
I have removed all security settings in the web.xml file but the
Any comments/suggestions very welcome
If I were in your shoes, here is the approach I would take.
Assuming your WebHelp sits on a server, just open it up via the
WebHelp start page with the application you are linking it to
removed from the mix. Does the TOC work now? I'm guessing it will.
Your job is to prove to your developers that it works
generically. But fails once they begin linking to it in whatever
manner they are. And from that point, you are pretty much removed
from the picture, as there is really next to nothing you can do to
change what it is they are doing. I know this really does little to
assist the situation, as I'm sure that they will still be looking
to you for the "why's" and "tell us what we are doing wrong here".
By the way, what is Tomcat? Is it another browser? Or is it
similar to Apache? A web server software?