Give us the exact steps you're using to create the Cross-reference. It's usually either cross-reference or hyperlink, not both. Also, include screen shots.
I was thinking they may not play nicely together, but it so makes sense for them to well work together: Cross page references need to account for page reflow, and these very references are likely to be used as document level links. Now they are working, somewhat. But they only allow the cross referenced copy (page XX) to be the link. Not a longer string of copy.
Here is my process:
With insertion point in text
1. Select 'Insert New Cross Reference':
2. Highltight text with the cross reference.
3. Select 'New Hyperlink Destination'
4.Select 'Page' as type.
Also, if there is a clear explanation detailing hyperlink and hyperlink destinations, I would enjoy reading that. TBetween the naming and the interface, it's a bit confusing.
I think I know what would help you with cross references. Anne-Marie Concepcion of InDesignSecrets.com just did a great video on the subject. After seeing this, you probably won't need to use hyperlinks.
Thany you, I'll take a look at the video!