3 Replies Latest reply: Apr 12, 2013 9:31 AM by Jeff A Wright RSS

    Premiere CS6 install problem

    palm-harbor

      I just attempted to install Premiere CS6 on a system that already has Premiere CS5 - it meets all minimum requirements.  I also installed After Effects with no issues.  The installer gave me 24 non-fatal errors - mostly some temp files it could not remove.  The installer now indicates that Premiere CS6 is on my computer, but it isn't there.  I do have some folders for Premiere CS6 Family and it shows up in my control panel under installed programs, but I am unable to find it in the start menu or even in the program  folder (this is a Windows computer running Windows 7), 8 GB memory and a high-end GeForce card, Intel quad-4 processor.  Can I uninstall using the control panel and attempt a  reinstall?

       

      Update - I uninstalled Premiere CS6 and tried again - still getting the following errors:

       

      Exit Code: 6

      Please see specific errors below for troubleshooting. For example, ERROR: DF024, DF059,D ...

       

       

      -------------------------------------- Summary --------------------------------------

       

      - 0 fatal error(s), 5 error(s)

       

       

       

      ----------- Payload: Adobe Player for Embedding x64 3.3 3.3.0.0 {9254D539-549A-41DD-A7DA-251766F2B76F} -----------

       

      ERROR: DF024: Unable to preserve original file at "C:\Program Files\Common Files\Adobe\APE\3.3\adbeapecore.dll" Error 32 The process cannot access the file because it is being used by another process.(Seq 2)

       

      ----------- Payload: DynamiclinkSupport 6.0.0.0 {DE88AA40-6766-43D3-A755-8FC374B3D2C3} -----------

       

      ERROR: DF024: Unable to preserve original file at "C:\Program Files (x86)\Common Files\Adobe\dynamiclink\CS6\boost_date_time.dll" Error 32 The process cannot access the file because it is being used by another process.(Seq 1)

       

      ----------- Payload: Adobe SwitchBoard 2.0 2.0.0.0 {CFA46C39-C539-4BE9-9364-495003C714AD} -----------

       

      ERROR: DF024: Unable to preserve original file at "C:\Program Files (x86)\Common Files\Adobe\SwitchBoard\adobe_caps.dll" Error 32 The process cannot access the file because it is being used by another process.(Seq 13)

       

      ERROR: DW063: Command ARKDeleteFileCommand failed.(Seq 13)

       

      ERROR: DF059: ARKServiceControl::StartService failed to start service SwitchBoard. Error: 1053(Seq 1)

       

      -------------------------------------------------------------------------------------

       

      However, the Manager indicates these are optional components - still can't locate Premiere CS6 - it simply isn't on my system!