6 Replies Latest reply on Apr 22, 2013 6:20 AM by thorit

    Elements 11 closes itself

    thorit

      PC: Windows 7 Home Premium 64bit SP 1, 8 GB RAM, Intel Core I5.

      Windows is fully updated.

      No use of Oganizer for pictures.

       

      Hi

       

      I have recently purchased my pc (3 weeks) and started out with installing my Elements 9, but it would only let me edit about 2 - 10 pictures (jpeg) before Elements would close itself.

      Thought it might be a case where Elements 9 couldn't run on a 64bit pc, so upgraded to Elements 11.

      Now I can edit anywhere from 5 - 25 pictures (jpeg) before Elements will close itself.

      Sometimes a Windows dialog window will apear and tell me that Elements stopped working and will be closed, but most of the time Elements simply just closes without any notification.

      I can then try to open the picture again in Elements, but Elements will close itself right away. Only thing that helps is to reboot the computer, and then I can edit a few pictures again before the problem repeats itself.

      I then tried to set Elements up to run in campability mode with Windows XP SP 3, but that didn't help.

      Then I uninstalled Elements and made a reboot, and then reinstall Elements and under installtion choose install as Administrator mode and again choose Windows XP SP 3 compability mode.

      But the problem is still here

      What can I do to make this issue go away ?

       

      Regards

       

      Thomas Rithmester

      Denmark

        • 1. Re: Elements 11 closes itself
          Mylenium Most Valuable Participant

          Find the exact cause of the crash:

           

          Working with your Operating System’s Tools

           

          Mylenium

          • 2. Re: Elements 11 closes itself
            thorit Level 1

            I finaly found this log from this afternoon, all thoug most of it is in danish:

             

            Version=1

            EventType=APPCRASH

            EventTime=130101548066424211

            ReportType=2

            Consent=1

            UploadTime=130101548068344321

            ReportIdentifier=6ad553ab-a29e-11e2-897d-446d57c68f3e

            IntegratorReportIdentifier=6ad553aa-a29e-11e2-897d-446d57c68f3e

            Response.BucketId=3205940991

            Response.BucketTable=1

            Response.type=4

            Sig[0].Name=Programnavn

            Sig[0].Value=PhotoshopElementsEditor.exe

            Sig[1].Name=Programversion

            Sig[1].Value=11.0.0.0

            Sig[2].Name=Tidsstempel for program

            Sig[2].Value=505d12ab

            Sig[3].Name=Fejlmodulnavn

            Sig[3].Value=ntdll.dll

            Sig[4].Name=Fejlmodulversion

            Sig[4].Value=6.1.7601.17725

            Sig[5].Name=Tidsstempel for fejlmodul

            Sig[5].Value=4ec49b8f

            Sig[6].Name=Undtagelseskode

            Sig[6].Value=c00000fd

            Sig[7].Name=Undtagelsesforskydning

            Sig[7].Value=00020023

            DynamicSig[1].Name=OS-version

            DynamicSig[1].Value=6.1.7601.2.1.0.768.3

            DynamicSig[2].Name=Landestandard-id

            DynamicSig[2].Value=1030

            UI[2]=C:\Program Files (x86)\Adobe\Photoshop Elements 11\PhotoshopElementsEditor.exe

            UI[3]=Adobe Photoshop Elements 11 er holdt op med at fungere

            UI[4]=Windows kan søge online efter en løsning på problemet.

            UI[5]=Søg efter en løsning på internettet, og luk programmet

            UI[6]=Søg online efter en løsning senere, og luk programmet

            UI[7]=Luk programmet

            State[0].Key=Transport.DoneStage1

            State[0].Value=1

            FriendlyEventName=Handlingen blev afbrudt

            ConsentKey=APPCRASH

            AppName=Adobe Photoshop Elements 11

            AppPath=C:\Program Files (x86)\Adobe\Photoshop Elements 11\PhotoshopElementsEditor.exe

            • 3. Re: Elements 11 closes itself
              Jeff A Wright Adobe Employee

              Moving this discussion to the Photoshop Elements forum.

              • 4. Re: Elements 11 closes itself
                Andromeda14 Level 3

                Is it specific to catalog? Try creating a new catalog and see if that crashes. If you are unable to change catalog from within Organizer, launch Organizer keeping 'shift' key pressed.

                 

                ~Andromeda

                • 5. Re: Elements 11 closes itself
                  thorit Level 1

                  I don't know if this has anything to say, but here is how I normaly does my work.

                  I edit my RAW in LR and export to a specific folder created just for this.

                  I then go to the folder and right click on a photo and uses "Open with" and choose Elements 11.

                  I dont use the organizer part of Elements (If I understand it correctly) only the Editor part of the program.

                  This has alway been my work flow.

                  • 6. Re: Elements 11 closes itself
                    thorit Level 1

                    Well it seems I've found the reason for my problem.

                    It tuns out that the way I usually make my editing is not the way Elements want's me to do things.

                    So I've begun to use the Organizer and now I'm happy to say that everything runs smoothly

                    So thanks to all contributers for their help and suggestions