37 Replies Latest reply: Apr 18, 2013 4:56 PM by Jim Simon RSS

    Upgrade CS6 or CS?

    001andrew Community Member

      As long as i can rember AE artist would usually wait until a version was out for a while before upgrading. Some folks would skip versions. No one did an upgrade mid project. The last time i did Upgrade you could back four versions. I was just tolb by sales that I cannot upgraade my CS 4 but because Mac makes it so hard to get an Nvidia card I waited bcause I need all new hardware. I see my inverstment in buying my software as just that an investment. Now my inestment is worhlesss I am tld that i should justgo jump on the cloud. I am wonder what other AE users think of this. I feel that i have been good to Adobe and not having an upgrade path for me is clearly tellin me that they do not vaalue me as a constomer and and artist. I am very clear that I do not want to Jump on a cloud. I want my software to run smootth and I Never run an update untill there are no unfinished projects. The entire idea of the cloud and its price are a big turn off.

      So the root of my question is how do other users feel about Adobe leving me and my CS4 hung out to dry?

      rember the reason i have put off an upgrade is i have been waitin g for Apple to have a decent seelection of cuda cards.

        • 1. Re: Upgrade CS6 or CS?
          Dave LaRonde Community Member

          There is a very current thread on this topic under way on the the Creative COW.  You might want to read it:

          http://forums.creativecow.net/thread/2/1035457

          • 2. Re: Upgrade CS6 or CS?
            001andrew Community Member

            I have been reading it  thanks Dave,

            but whaat I really want to know is how would you feel if you were told you cannot upgrade and your only choice is the cloud for 600 per year. bear in  mind the question is not too far off that may be your only option in the near future.

            • 3. Re: Upgrade CS6 or CS?
              Klaus Brandenburg Community Member

              Well first of all I'm very happy I had a chance to upgrade from AE7.0 (yes pre CS) to AE CS5.5 including a free update to CS6. This was really a steal. But yes, forcing clients to upgrade every version or losing their investment seems quite harsh. Of course there's more to it than getting more money from the users. It's also saving lots of money by not having to support up to 4 versions. I really don't want to switch to the cloud because I only use AE at home so there's no benefit in having all the other stuff. Also if you only pay the software when you need if for a paid job, you might not want to afford the time you need to practice new techniques and such. I know some cloud guys and they have it all but master none. Just my 2 cents.

              • 4. Re: Upgrade CS6 or CS?
                001andrew Community Member

                Very well put and yes in the past they have had great options for us.

                 

                As for supporting four versions I dont see that being the case. I am sure may are still on cs3. What is going on as i see it is Adobe want to raise it's revenue and the emplyees are hot for all thiss because the want the share price to sstay high and keep there jobs. It will be a hrash fall from Grace  when Adobe pisses off its support base of costomers. If they think they are the only game in town they are not. I thinlk Adobe is at this time all about making big money and the  truth is that One day people will cancle because they will get board with thiss stuff, and move on. The hard Core users and the pros will stay with the cloud or whatever version or go to aanother vendor, But at that point why screw us now. I am for one am really pissed off at Adobe and it would take alot to shut me up. Is i really wroth pissing me and others off that are the real support base for the apps. Why not keep us itss ourr lic that has paid the bills the last 10 20 years!

                • 5. Re: Upgrade CS6 or CS?
                  Todd_Kopriva Adobe Employee

                  > forcing clients to upgrade every version or losing their investment seems quite harsh

                   

                  That's not what is happening.

                   

                  People using the previous version (CS5.5) or the one before that (CS5) can get upgrade pricing to CS6. That's going back to a version released three years ago.

                   

                  Andrew's CS4 software (which was release five years ago) doesn't qualify for upgrade pricing to CS6.

                   

                  Andrew, I'm sorry if someone at NAB was rude to you when you asked your question.

                  • 6. Re: Upgrade CS6 or CS?
                    001andrew Community Member

                    Todd the quesrtion if you read it is directed at users and how they would feel if this were them. Also that if Adobe is here and now doing this then what next?

                    As for the age of the software the reason I have waited is our firends at aapple have made it impossible to got a cuda card for my Mac and to get any advantage from 5 i would need to fork over a ton of  money for all new hardware. As for that storry I am done with apple. It would seam that apple has played mentor to Adobe in the curent treand to go to the puffy cloud. I prefer to stay on earth. Now there ar many things Adobe could have offerd me. a path to 5 or 5.5 even to 6 is two versions. because 5.5. is not real version. No Adobe sales has told me that all i can do is start over for 2k or get on puffy. i dont smoke and i dont do clouds!!!!

                    I made and investment in both hardware and software,. With my budget it was alot of cash and to be honest i wish i had not bought a mac pro when i did I have hunted and hunted for a video card with cuda so i could upggrade. Now Adobe want to punish me for not jumpin up and ugrading right away. Now way. The entire thing is rude Todd i go to MGLA I particiapte and i bought the softwware and am not a pro. I could have got it for free many times over. I opted to do the right thing aand support Adobe. Why to go thrpough this. I happen to be the guy that speaks up ao multiply me by 10.20.50 who knows but a lot of people feel as i do abou the cloud, It does not take a rocket scientist to see that the upgrade path has been pulled to force us to the cloud. I will not go down without a fight. That may be court. So i can sue for up 7500 in california. A senior officer form Adobe will need to come to LA and awnser to a judge. Is it worth this does Adobe really have to be this way. All that 82 million a  month from cloud subscriptions. Half the board is over 70 and makess over 12 mil a year. and you cannot take a dime with you when you dye. So really Todd I ask you straigt out is it worth it st treat loayal costomers this way?

                    • 7. Re: Upgrade CS6 or CS?
                      Jim Simon CommunityMVP

                      You do understand that Creative Cloud is just a marketing term for Adobe's subscription payment model.  The software is identical to the fully paid version, get's installed to the local hard drive, runs off the local hard drive, and only needs the Internet connection once a month to make sure the payment is in?

                      • 8. Re: Upgrade CS6 or CS?
                        Bill Hunt CommunityMVP

                        A plus for the CC subscription is that Adobe now introduces updates for it, before they do for the perpetual license version (at least for PS). Hints have flowed that some updates might NEVER make it beyond the CC licensed products, but only time will tell whether that is true.

                         

                        Still not enough to temp me to change the license for my Adobe software. Come CS 6.5/CS 7, I might change my mind, so I will "never say never." However, that is just MY personal choice, and others seem to benefit greatly from various CC licenses.

                         

                        Hunt

                        • 9. Re: Upgrade CS6 or CS?
                          001andrew Community Member

                          Jim I do understand do you understand that one we have invested in the ownership of our software, We prefer to not rent.

                          Two that the cost is three or even four times as much.

                          Three most of us use three titles. In anaimation maybe four or five

                          Print three, editing three, the point is i dont kneed thirty titles.

                          Four we should have a choice

                          • 10. Re: Upgrade CS6 or CS?
                            001andrew Community Member

                            In PShop you can update mid project no harm. Working on a film or documnetary or even a music video we want to not update all the time.

                            • 11. Re: Upgrade CS6 or CS?
                              Bill Hunt CommunityMVP

                              Oh I do agree.

                               

                              When editing a Project, I will seldom update anything, from the OS to the NLE - nothing, until I am done.

                               

                              Good luck,

                               

                              Hunt

                              • 12. Re: Upgrade CS6 or CS?
                                Jim Simon CommunityMVP

                                We prefer to not rent.

                                 

                                That's fine.  From your post, it sounded like you thought Creative Cloud meant the software was run over the Internet, as opposed to locally.

                                 

                                 

                                the cost is three or even four times as much.

                                 

                                That depends on how often you upgrade.  If you typically get each new version, CC is by far the cheaper option.  If you upgrade less often, then purchasing can work out cheaper.  That's why it's nice to have both options.

                                 

                                 

                                we should have a choice

                                 

                                You do.  You can buy the software, or subscribe.  That you can't 'upgrade' from such an old version is a separate issue, and not all that uncommon.

                                • 13. Re: Upgrade CS6 or CS?
                                  001andrew Community Member

                                  Good for you rent. Adobe has changed it has become a taker. The company is out of integrity. Whwn i spen my money it will not be with Adobe they have made clear who they are and what they are about.

                                  I am aware that it is local if you like them being able to turn off your apps enjoy

                                  As for price it is more on the cloud hands down

                                  Many skip a version and some have skiped two

                                   

                                  As for choice you are reading this text not talking to sales they like a broken record said get on the cloud.

                                  I am done. if you are happy with paying more great pay more. If you like that Support has been shipped to India great. Do the cloud. When Adobe screws you and they will take responsability for your selection and cloud patronage. I garentee that if the new concept was not to have us on the cloud Adobe would be happy to upgrade my CS 4 wich by the way is 2 versions back since is a dot five a version.

                                  • 14. Re: Upgrade CS6 or CS?
                                    Jim Simon CommunityMVP

                                    I am aware that it is local if you like them being able to turn off your apps enjoy

                                     

                                    It is the price you pay for not having to pay full price up front.  But so long as your payments are in each month, the software remains fully functional.

                                     

                                     

                                    As for price it is more on the cloud hands down

                                     

                                    Again, that depends on how often you upgrade.  As I joined when it first started for only $30/month, Creative Cloud worked out to be considerably less than buying the software, even at the upgrade price.  And with a new version about to be released, I will get those new features and won't have to shell out another chunk of cash on the upgrade.

                                     

                                     

                                    As for choice you are reading this text not talking to sales they like a broken record said get on the cloud.

                                     

                                     

                                    That's true.  But a pushy sales department doesn't alter the fact that you can go to the web site and order the Creative Cloud subscription, or buy the disks outright.  Some folks will want those install disks, so it is nice to still have that option.

                                     

                                     

                                    If you like that Support has been shipped to India great.

                                     

                                    I'll agree with you on that.  I do think support for American customers should be located here in the US and use people whose first language is English.  Support for German customers should be located in Germany and use people whose first language is German, etc.  However, the current support line applies to everyone, even if you purchase the disks.

                                    • 15. Re: Upgrade CS6 or CS?
                                      001andrew Community Member

                                      Jim to not alow a user to upgarade and insist that the cloud is the only option is to remove there choice. It is to guide us into the cloud wich in turn is in Debt.

                                      The model of a gym is to have some 10- 30 k members all paying 30 per month. people sign up thinking they will go 5days a week. Most often in jan they sighn up. Then they forget about it and just keep paying because whrn they look at there statemnet they say i really should go.               

                                      Adobe wants to create this model for you and they will not have any modivation to improve the software! Fact

                                      Aslo the fitness industry will offer no deals until after march 7  that is th day they figured that peole will have droped off by!

                                      I would care less about the cloud but Adobe will not aloww me to upgrade inorder to force me into the cloud.

                                      As of now I leagal own software i paid for!

                                      I was until this week a possssible and likly adobe costomer.

                                      I am now an owner of Adobe software

                                      I am also now a hatter of Adobe

                                      I will not now or ever spend a dime with Adobe And i am not alone.

                                      If Adobe alowwed the upgraade and then as an option offerd the cloud. We would still be friends. But to be a Bully about it. NOOOO SIR

                                      Jim when the rates go up and the service goess down Take responsability for supporting Adobes current lack of integrity

                                      • 16. Re: Upgrade CS6 or CS?
                                        Jim Simon CommunityMVP

                                        Jim to not alow a user to upgarade and insist that the cloud is the only option is to remove there choice.

                                         

                                        Those are two different things.  Plenty of software companies only allow upgrade pricing back to a certain version.  This is nothing new, and has nothing to do with the new subscription model Adobe is calling the Creative Cloud, which is NOT the only option.  You can go to the web site and buy the familiar perpetual license, either as a download or have the install disks shipped to you.

                                         

                                        So you do have a choice.  You can buy the license you're used to for $1,900 outright, or 'rent' it for $50 month.  (And there is even a current offer that also let's CS3 and later users subscribe for only $30/month, first year.)

                                         

                                         

                                        [Adobe] will not have any modivation to improve the software! Fact

                                         

                                        According to what data, because the CC has been around for a year now, and Adobe has been busting balls to get the improvements editors want (at least the FCP editors), as well as new features we didn't know we wanted.

                                         

                                        http://tv.adobe.com/show/adobe-at-nab-2013/

                                         

                                         

                                        But to be a Bully about it. NOOOO SIR

                                         

                                        That's somewhat offensive to anyone who actually has been the target of bullying.

                                        • 17. Re: Upgrade CS6 or CS?
                                          001andrew Community Member

                                          I am not going to argue with you jim

                                           

                                          they are being bully they were lousy to me at NAB and cosomer service is alkready in india.  I will spend another dime there and I will Expose them as best I can

                                          We are Done anyone not staff want to input?

                                           

                                          [profanity and insults removed]

                                          • 18. Re: Upgrade CS6 or CS?
                                            001andrew Community Member

                                            Dave my post on the Cow were removed. i guess Adobe sponsering the cow has influence

                                            • 19. Re: Upgrade CS6 or CS?
                                              001andrew Community Member

                                              I am seeing the light the MVP are staff  makes more sense Jim

                                              • 20. Re: Upgrade CS6 or CS?
                                                Kevin Monahan Adobe Employee

                                                001andrew wrote:

                                                 

                                                Dave my post on the Cow were removed. i guess Adobe sponsering the cow has influence

                                                 

                                                We won't remove your posts here, as long as you follow our guidelines. Not sure what happened over there.

                                                • 21. Re: Upgrade CS6 or CS?
                                                  Kevin Monahan Adobe Employee

                                                  001andrew wrote:

                                                   

                                                  I am seeing the light the MVP are staff  makes more sense Jim

                                                   

                                                  MVPs are not staff, if that is what you're implying.

                                                  • 22. Re: Upgrade CS6 or CS?
                                                    Todd_Kopriva Adobe Employee

                                                    I agree with Kevin: We are happy to have the conversation. We have no intention of deleting posts that are just part of an active conversation about a matter that is important to all of our customers. I can't speak for the decisions of Creative COW, but accusations of us being responsible for their actions are misplaced.

                                                    • 23. Re: Upgrade CS6 or CS?
                                                      001andrew Community Member

                                                      Todd To be Honest I am not happy to have this conversation At all!!

                                                         I do feel it is important to speak up and stick up . From the bottom of my heart feel that Adobe has lost its way, and that is ashame. The comapny has done some great things, in  it short history.

                                                      I feel that the way I was treated in At NAB by your Sales team is a good indicator of where Adobe is as a company. I also belive that After effects, Illistrator, and Photoshop are valubale tools the the entire planet need. There is no replacment for them, and no equal. Hands down they are the very best and at the root of so much art. I see that the spirt that built those Apps that had the insight to buy Photoshop from John is not the same as buying out macromedia. and becoming a behemoth. You and no staff person can really coment with an open mind. However my insights may be close to the truth or way off. Had you or anyone from Adobe made any atempt to do the Right thing here we would not have a problem. Todd you and the other forum trolls could have got in touch with me and told me the truth.

                                                      I know i am never going on the cloud and up until Monday at NAB was a loyal costomer. Willing to pay to do the right thing. I will not spend a dime with Adobe I will encourage others not to as well.

                                                      I should not have to explain to you why your company is out of integrity.

                                                      One staff member Pm'd  me like he wanted to solve this and never did reply.

                                                      I  have a few emails to send and post to make but it is clear to me that Adobe has lost its way and would prefer to be more of  like the gas company than a digital software and solutions provider. We all have enough  bills to pay on the 30 cycle. To be forecfull was a really bad move on your part. As for how i feel about Adobe well I have been lied to, insulted and in the big picture feel robed.

                                                      What you and your company does not seam to get is when we do well you do well.

                                                      We are done

                                                      Aloha

                                                      • 24. Re: Upgrade CS6 or CS?
                                                        Steven L. Gotz Community Member

                                                        Good riddance?

                                                         

                                                        If you have not purchased any software in 5 years, saying you are a loyal customer may be inaccurate.

                                                         

                                                        I needed to catch up from CS3 now that I have started eiditing again and I was not happy about paying for the programs I use, let alone the programs I want to use. Happily, the Creative Cloud allows me to pay by the month, stay as current as humanly possible, and I can justify having a program on my hard drive that I only use once per month - or less.

                                                         

                                                        Nobody is going to take your CS3 or CS4 away from you. Upgrade. Don't upgrade. Who says that Adobe owes you a discount of any kind. Sure, they have done it in the past. But they never had to.

                                                         

                                                        The MVP badge indicates a non-staff user. The bottom of the page on this link explains the MVP badge. http://forums.adobe.com/docs/DOC-2327#Points__Leaderboards

                                                        • 25. Re: Upgrade CS6 or CS?
                                                          001andrew Community Member

                                                          Hello,

                                                          You have received this email because the content you posted below has been rejected by our moderators.

                                                          • 26. Re: Upgrade CS6 or CS?
                                                            Anthony Abegglen Community Member

                                                            I have to agree with things say about the way Adobe is doing the creative cloud  leaving little choice and forcing us to move that way. If I look  over the other video forums of user of Adobe products , in many case they are not very happy, But there is more to this, it effects many users that are in areas where they have very slow downloads or no access to internet ,it effect a person who did a project on a older version of the product and needs to re-edit, a project in the future and needs access to uses CS6  year or 2 down the line, but he cannot because CS6 has been replace with CS8 subscription and not CS6 Subscripsion. This move to the Cloud has also effected  reseller of Adobe products Adobe , I have spoken to one  reseller  he has alread seen his sales of Adobe drop. Adobe is giong to loose many loyal users , I really feel Adobe should rethink this approach. This hold thing is starting to make me feel like the way Avid went and not listend to there customer base . I for one evenualy move away from Avid and left a very bad taste behind , I wonder how Avid is doing now these days , maybe a note should be takn out of this, listen to what the many users are saying on both sides and give everybody the choice and options.

                                                            Just my 2cent which is not worth much these days.   

                                                            • 27. Re: Upgrade CS6 or CS?
                                                              Steven L. Gotz Community Member

                                                              Nobody is forcing anybody to buy the Creative Cloud. They are, however, really trying quite hard to make it look attractive to the majority of users. Lots of nice perks.

                                                               

                                                              If you are likely to go back and edit with an older version, then you are correct. You are possibly better off having the box of software. My guess is that as long as people are buying the boxes, Adobe will continue to sell them.

                                                               

                                                              However, I know that when Adobe provides little upgrades within the same version number, the old software seems to be gone. I do not know if it is possible to "downgrade" back to the version that worked. What I also don't know, and possibly no other user does yet either, is what happens when we move from CS6 to CS7 (or 6.5 or whatever "next" is).

                                                               

                                                              Are we going to be given a choice to keep our CS6 along side CS7, CS8 and so on?  It should be possible. But will it be? Because if it is, it takes away one of your major, and quite logical, concerns.

                                                               

                                                              Also, another concern is the requirement to log into the Internet every month. They really ought to be able to send you a key code of some sort with the e-mail they send to tell you they received your payment for the Creative Cloud. You could then sneaker-net the code over to the editing PC. That would eliminate any possibility of changes in the middle of an important project and help to keep viruses off of the editing PC.

                                                               

                                                              As for resellers. Yes. You are right. They are going to have to change their business model. I have always purchased Adobe software from Adobe and not a reseller, but I know that other people do use resellers. The Creative Cloud hurts their business. The online sale of products from any manufacturer has been hurting resellers for years. And it is getting worse. But what can we do? We all buy from the Internet instead of paying more locally. It hurts us all in some ways, but it opens up the market to lots of products we would never had had access to before.

                                                               

                                                              These are technical concerns more than sales concerns, and some of the staff here might actually be able to help out with things like these.

                                                               

                                                              Adobe offers me products through the Creative Cloud that are not possible in a box. Or not logical to sell that way, in any case. Of course, I am just a hobbyist who dabbles at this. The professionals out there have different concerns and I think Adobe should address them.

                                                               

                                                              I just don't think that a Sales decision to not allow CS3 owners to use that to get a discount is something that we can do anything about through this particular forum. At NAB? Sure. Via e-mail and snail mail to the appropriate people at Adobe? You bet!

                                                               

                                                              So, I imagine the real question for Todd and Kevin is: Who should people write to? Who made the decision that people want overturned?

                                                              • 28. Re: Upgrade CS6 or CS?
                                                                001andrew Community Member

                                                                Steve my issue is witht the new Adobe not how Adobe was. I guess its cool all the american tech support is out of work. All the retailers that helped Adobe grow are all cut out. Your opinion is fine but know its very narrrow. When you have to cough up 100 bucks per month to edit your flag videos rember your cavalier tone. And when you drop the clown rember to say good ridance!

                                                                • 29. Re: Upgrade CS6 or CS?
                                                                  Bill Hunt CommunityMVP

                                                                  Steven,

                                                                   

                                                                  In my ego-centric thinking, I had really not considered how the Creative Cloud would impact Adobe Certified Resellers, but you make a really good point.

                                                                   

                                                                  The potential for an update to hit, while in mid-edit on a Project is also one that I had not considered. Not all updates have been without issues - some things DO change.

                                                                   

                                                                  Thanks for taking my thinking outside the box.

                                                                   

                                                                  Hunt

                                                                  • 30. Re: Upgrade CS6 or CS?
                                                                    Jim Simon CommunityMVP

                                                                    Two key points here are addressed at the five minute mark in the following video.

                                                                     

                                                                    2. You CAN make a phone call to validate the license..

                                                                    5. Updates are ALWAYS optional, they never get installed without your initiating it.

                                                                     

                                                                    http://tv.adobe.com/watch/adobe-at-nab-2013/adobe-creative-cloud-for-video-professionals/

                                                                    • 31. Re: Upgrade CS6 or CS?
                                                                      Todd_Kopriva Adobe Employee

                                                                      > Are we going to be given a choice to keep our CS6 along side CS7, CS8 and so on?  It should be possible. But will it be?

                                                                       

                                                                      Yes.

                                                                       

                                                                      You will be able to have as many versions installed on your system as you like (e.g., I now have After Effects 9.0.3, 10.0.2, 10.5.1, 11.0.2, and 12.0 installed and working fine on the same computer). You can also choose when (or if) to download and install new versions that come out while you're subscribed.

                                                                       

                                                                      Here's an excerpt from a statement by one of my colleagues on this:

                                                                      Creative Cloud paid members will have access to archived versions of major releases of desktop applications made available via Creative Cloud. Starting with CS6, older versions of the desktop creative applications will be archived and available for download. (If there were several dot releases during that product cycle, Adobe will choose the appropriate version to archive but may not archive every dot release.)

                                                                      • 32. Re: Upgrade CS6 or CS?
                                                                        001andrew Community Member

                                                                        Well see

                                                                        As for the cloud being so wonderfull

                                                                        We will see

                                                                        from a movie guess the movie

                                                                        There was a little boy, and on his 14th birthday he gets a horse.

                                                                        And everybody in the village says, "How wonderful! The boy got a horse. "

                                                                        And the Zen master says, "We'll see. "

                                                                        Two years later, the boy falls off the horse, breaks his leg.

                                                                        And everybody in the village says, "How terrible!"

                                                                        And the Zen master says, "We'll see. "

                                                                        Then a war breaks out,

                                                                        and all the young men have to go off and fight,

                                                                        except the boy can't 'cause his leg's all messed up.

                                                                        And everybody in the village says, "How wonderful!"

                                                                        And the Zen master says, "We'll see

                                                                        • 34. Re: Upgrade CS6 or CS?
                                                                          Steven L. Gotz Community Member

                                                                          You will be able to have as many versions installed on your system as you like

                                                                          I was hoping that older versions could be kept on the PC so it is good to hear that has been addressed.

                                                                           

                                                                          You did not address the issue of downgrading back to an earlier dot release if the newest release breaks something important..

                                                                          • 35. Re: Upgrade CS6 or CS?
                                                                            Jim Simon CommunityMVP

                                                                            And the Zen master says, "We'll see

                                                                             

                                                                            Now there's a "go get 'em" attitude which really gets things done.

                                                                            • 36. Re: Upgrade CS6 or CS?
                                                                              Bill Hunt CommunityMVP

                                                                              Now there's a "go get 'em" attitude which really gets things done.

                                                                              We'll see.

                                                                               

                                                                              Hunt

                                                                              • 37. Re: Upgrade CS6 or CS?
                                                                                Jim Simon CommunityMVP