Assuming that you are using Safari, please verify that the "enable plugins" checkbox is checked in the security tab of Safari's preferences dialog. If so, please go to the Help menu and select Installed Plug-ins, then copy/paste the contents of the page that is displayed in a forum reply.
am having the same problem more than a month, and have been following you for a while but still cant figure out how to fix it .
how to copy/paste it in a forum reply ? i mean where is the forum reply ? cant find it.