17 Replies Latest reply on Jun 24, 2013 4:26 PM by Sobtainer

    Problems with Photoshop Elements 11 freezing up

    DDenny01

      I recently upgraded from Elements 9 to Elements 11. Now when I work in the Organizer or Editor the program frequently freezes up and then displays the message "program not responding". If I wait long enough - several minutes - it begins to run again. I never had this problem with Elements 9

        • 1. Re: Problems with Photoshop Elements 11 freezing up
          bombola

          I am having a HUGE problem too with going from Organiser to Editor.in PSE 11  I do a crop or any enhancement then save as...................  The organiser freezes everytime.    I was using PSE 9 before and just do not know how to fix the problem.  I have tried several of the suggested things in the trouble shoot system errors. ...Like rename psa.prf to psa.old.    I have nothing in Plugins ...and I just do not know what to do next... It is driving me nuts.

          • 2. Re: Problems with Photoshop Elements 11 freezing up
            Little_Pale_Face Most Valuable Participant

            Hi,

             

            So that we can try to help, can you please post your system details. The easiest way to do this is:

            a) Start a reply message in the forum

            b) in the organizer (not editor), go to Help -> System Info.. and click on Copy

            c) return to the forum reply and paste (Ctrl & v or Cmd & v)

             

            Have you turned off Auto Analyze? Go to Edit -> Preferences -> Media-Analysis and uncheck all the options.

             

            Do you notice the freezing during any particular operation? Can you give an example please.

             

            The fact that it eventually recovers suggests that it is just running slow for some reason and not actually locked up. Try not moving the mouse too much while waiting, just wiggling it about can take 10-20% of my CPU power.

             

            Brian

            1 person found this helpful
            • 3. Re: Problems with Photoshop Elements 11 freezing up
              Sobtainer

              I have the same problem with freezing. Sending meil to support and i'm waiting for response.

              • 4. Re: Problems with Photoshop Elements 11 freezing up
                Little_Pale_Face Most Valuable Participant

                Hi,

                 

                You do realize that this is mainly a user to user problem and not Adobe support I hope.

                 

                If you get a response that cures everything then please let us know.

                 

                I take it you have seen the FAQ

                 

                http://forums.adobe.com/thread/1035239?tstart=0

                 

                Brian

                • 5. Re: Problems with Photoshop Elements 11 freezing up
                  Sobtainer Level 1

                  Hej,

                  il do all on link that you linked and i have still in Elements 11 frezing mouse, swaping disk etc... my disk for all the time running...

                   

                  I'm really confused and angry ;<

                  • 6. Re: Problems with Photoshop Elements 11 freezing up
                    bombola Level 1

                    Brian,

                     

                    many thanks for your help.  This morning I did as you suggested and turned off the media analysis in preferences and touch wood after about 20 edited photos, it seems to be ok.  I will keep my fingers and toes crossed and keep you posted. 

                     

                    Marjorie    

                    • 7. Re: Problems with Photoshop Elements 11 freezing up
                      Little_Pale_Face Most Valuable Participant

                      Hi Marjorie,

                       

                      Glad I was able to help - I'll keep my fingers crossed for you - might make typing hard though.

                       

                      Brian

                      • 8. Re: Problems with Photoshop Elements 11 freezing up
                        Little_Pale_Face Most Valuable Participant

                        Sobtainer,

                         

                        Please confirm that you have turned of media analysis. If you could supply the info I mentioned in message #2 above, we might be able to help more.

                         

                        Brian

                        • 10. Re: Problems with Photoshop Elements 11 freezing up
                          Little_Pale_Face Most Valuable Participant

                          Does it freeze permantently or does it start again after a few minutes?

                          • 11. Re: Problems with Photoshop Elements 11 freezing up
                            Sobtainer Level 1

                            My primary disk when i open elements 11 for all the time working, mouse cursor lagging and swaping. All my operation on Photoshop Elements is not instantly.

                             

                            I install yesterday fresh Windows 7 with all updates of corse. Problem persist.

                             

                            __________________________________________________________________________________________ ____________________________________________

                            This is my log from PSE:

                             

                            Wersja Adobe Photoshop Elements: 11.0 (11.0 (20120922.r.32287)) x32

                            System operacyjny: Windows 7 64 bity

                            Wersja: 6.1 Service Pack 1

                            Architektura systemu: Intel rodzina CPU:6, Model:10, Stopień:5 z MMX Liczba całkowita SSE, SSE FP, SSE2, SSE3, SSE4.1, SSE4.2

                            Fizyczny licznik procesora: 8

                            Szybkość procesora: 2672 MHz

                            Wbudowana pamięć: 12279 MB

                            Wolna pamięć: 8991 MB

                            Pamięć dostępna dla programu Photoshop Elements: 3255 MB

                            Pamięć używana przez program Photoshop Elements: 71 %

                            Rozmiar płytki obrazu: 128K

                            Poziomy pamięci podręcznej obrazu: 6

                            Monitor: 2

                            Granice ekranu:=  góra: 0, lewa strona: -1920, dół: 1080, prawa strona: 0

                            Monitor: 1

                            Granice ekranu:=  góra: 0, lewa strona: 0, dół: 1200, prawa strona: 1920

                            Numer karty wideo: 1

                            Karta wideo: NVIDIA GeForce GTX 570

                            Wersja sterownika: 9.18.13.1106

                            Data sterownika: 20130118000000.000000-000

                            Sterownik karty wideo: nvd3dumx.dll,nvwgf2umx.dll,nvwgf2umx.dll,nvd3dum,nvwgf2um,nvwgf2um

                            Tryb wideo: 1920 x 1200 x 4294967296 colors

                            Podpis karty wideo: NVIDIA GeForce GTX 570

                            Pamięć karty wideo: 1280 MB

                            Folder aplikacji: C:\Program Files (x86)\Adobe\Photoshop Elements 11\

                            Tymczasowa ścieżka pliku: C:\Users\SOBTAI~1\AppData\Local\Temp\

                            Magazyn programu Photoshop Elements ma we/wy asynchroniczne włączony

                            Dyski magazynujące:

                              C:\, 244,1G, 189,0G wolne

                            Wymagany folder wtyczek: C:\Program Files (x86)\Adobe\Photoshop Elements 11\Required\

                            Podstawowy folder wtyczek: C:\Program Files (x86)\Adobe\Photoshop Elements 11\Plug-Ins\

                            Dodatkowy folder wtyczek: nie ustawiony

                             

                             

                            Zainstalowane składniki:

                               ACE.dll   ACE 2011/03/29-16:11:44   63.457850   63.457850

                               adbeape.dll   Adobe APE 2011/01/17-12:03:36   64.452786   64.452786

                               AdobeLinguistic.dll   Adobe Linguisitc Library   5.0.0  

                               AdobeOwl.dll   Adobe Owl 2012/06/20-18:39:56   4.1.9   78.509892

                               AdobeOwlCanvas.dll   Adobe Owl Canvas   3.0.68   61.2954

                               AdobePDFL.dll   PDFL 2011/03/29-16:11:44   63.378681   63.378681

                               AdobePIP.dll   Adobe Product Improvement Program   6.0.0.1654  

                               AdobeXMP.dll   Adobe XMP Core 2010/10/12-08:45:30   63.139439   63.139439

                               AdobeXMPFiles.dll   Adobe XMP Files   5.0   61.134777

                               adobe_caps.dll   Adobe CAPS   4,0,42,0  

                               Adobe_OOBE_Launcher.dll   Adobe OOBE Launcher   2.2.0.4 (BuildVersion: 2.2; BuildDate: Wed Apr 27 2011 21:49:00)   1.000000

                               AGM.dll   AGM 2011/03/29-16:11:44   63.457850   63.457850

                               ahclient.dll    AdobeHelp Dynamic Link Library   1,7,0,56  

                               aif_core.dll   AIF   3.0   1.486530

                               aif_ogl.dll   AIF   3.0   1.486530

                               amtlib.dll   AMTLib   4.2.0.4 (BuildVersion: 4.2; BuildDate: Wed Apr 27 2011 21:49:00)   1.000000

                               amtservices.dll   AMTServices   4.2.0.4 (BuildVersion: 4.2; BuildDate: Wed Apr 27 2011 21:49:00)   1.000000

                               ARE.dll   ARE 2011/03/29-16:11:44   63.457850   63.457850

                               asneu.dll    AsnEndUser Dynamic Link Library   1, 7, 0, 1  

                               AXE8SharedExpat.dll   AXE8SharedExpat   3.3   49.279053

                               AXEDOMCore.dll   AXEDOMCore   3.3   49.279053

                               AXSLE.dll   AXSLE   3.3   49.279053

                               Bib.dll   BIB 2011/03/29-16:11:44   63.457850   63.457850

                               BIBUtils.dll   BIBUtils 2011/03/29-16:11:44   63.457850   63.457850

                               boost_threads.dll   DVA Product   5.0.0  

                               cg.dll   NVIDIA Cg Runtime   2.0.0015  

                               cgGL.dll   NVIDIA Cg Runtime   2.0.0015  

                               CoolType.dll   CoolType 2011/03/29-16:11:44   63.457850   63.457850

                               data_flow.dll   AIF   3.0   1.486530

                               dvaadameve.dll   DVA Product   5.0.0  

                               dvacore.dll   DVA Product   5.0.0  

                               dvaui.dll   DVA Product   5.0.0  

                               ems.dll   Elements Organizer   11.0  

                               ExtendScript.dll   ExtendScript 2010/03/05-08:21:15   61.423205   61.423205

                               FaceDetector.dll   FaceDetector 0000/00/00-00:00:00   2.0.1.1   2.0.1.1

                               FileInfo.dll   Adobe XMP FileInfo   5.0   61.134777

                               filter_graph.dll   AIF   3.0   1.486530

                               hydra_filters.dll   AIF   3.0   1.486530

                               icucnv36.dll   International Components for Unicode 2009/06/17-13:21:03    Build gtlib_main.9896  

                               icudt36.dll   International Components for Unicode 2009/06/17-13:21:03    Build gtlib_main.9896  

                               image_compiler.dll   AIF   3.0   1.486530

                               image_flow.dll   AIF   3.0   1.486530

                               image_runtime.dll   AIF   3.0   1.486530

                               JP2KLib.dll   JP2KLib 2011/03/29-16:11:44   63.196876   63.196876

                               libifcoremd.dll   Intel(r) Visual Fortran Compiler   10.0 (Update A)  

                               libmmd.dll   Intel(r) C Compiler, Intel(r) C++ Compiler, Intel(r) Fortran Compiler   10.0  

                               LogSession.dll   LogSession   2.1.2.1640  

                               MPS.dll   MPS 2011/05/24-09:45:42   63.464027   63.464027

                               MSVCP100.dll   Microsoft® Visual Studio® 2010   10.00.30319.1  

                               MSVCP71.dll   Microsoft® Visual Studio .NET   7.10.3077.0  

                               MSVCR100.dll   Microsoft® Visual Studio® 2010   10.00.30319.1  

                               MSVCR71.dll   Microsoft® Visual Studio .NET   7.10.3052.4  

                               pdfsettings.dll   Adobe PDFSettings   1.04  

                               Photoshop.dll   Adobe Photoshop Elements Editor   11.0  

                               platform.DLL   Adobe Help System   1, 0, 0, 1  

                               Plugin.dll   Adobe Photoshop Elements Editor   11.0  

                               PSArt.dll   Adobe Photoshop Elements Editor   11.0  

                               PSViews.dll   Adobe Photoshop Elements Editor   11.0  

                               ScCore.dll   ScCore 2010/03/05-08:21:15   61.423205   61.423205

                               shfolder.dll   Microsoft(R) Windows (R) 2000 Operating System   5.50.4027.300  

                               Tbb.dll   Intel(R) Threading Building Blocks for Windows   2, 2, 2009, 1011  

                               updaternotifications.dll   Adobe Updater Notifications Library   2.0.0.15 (BuildVersion: 1.0; BuildDate: BUILDDATETIME)   2.0.0.15

                               WRServices.dll   WRServices Thursday January 21 2010 12:13:3   Build 0.11423   0.11423

                             

                             

                             

                             

                            Wtyczki wymagane:

                             

                             

                               ADM 3.11x01

                               Akcentowanie krawędzi 12.0

                               Akwarele 12.0

                               Auto-podział 11.0.0.0 (11.0 (20120922.r.32287))

                               Blask neonu 12.0

                               Błyszczące krawędzie 12.0

                               BMP 12.0.2

                               Bryły 3D 12.0.2

                               Bryzganie 12.0

                               Camera Raw 7.4

                               Chmury 12.0.2

                               Chmury różnicowe 12.0.2

                               Chrom 12.0

                               Ciemne kreski 12.0

                               Cienkopis 12.0

                               CompuServe GIF 12.0.2

                               Dodanie tekstury 12.0

                               Efekty świetlne 12.0.4 (12.0.4x001)

                               Fala 12.0.2

                               Falowanie 12.0.2

                               Filtr do kadrowania i prostowania zdjęć 12.0.2

                               Filtr Pakiet obrazów 12.0.4 (12.0.4x001)

                               Flara obiektywu 12.0.2

                               Foliowanie 12.0

                               Fresk 12.0

                               Gąbka 12.0

                               Galeria filtrów 12.0

                               Inteligentne rozmycie 12.0.2

                               Kolorowanie kredkami 12.0

                               Komiks NO VERSION

                               Kontury tuszem 12.0

                               Korekta zniekształceń aparatu 12.0.2

                               Kreda i węgiel 12.0

                               Kreskowanie 12.0

                               Krystalizacja 12.0.2

                               Kserokopia 12.0

                               Maźnięcia farbą 12.0

                               Mezzotinta 12.0.2

                               Mokry papier 12.0

                               Morskie fale 12.0

                               Napylone linie 12.0

                               Obsługa skryptów 12.0.4

                               Obsługa WIA 12.0.4 (12.0.4x001)

                               Obsługa wieloprocesorowa 12.0.4 (12.0.4x001)

                               Odczyt znaku wodnego 4.0

                               Ołówek Conté 12.0

                               OnEdge 1, 0, 0, 1

                               Operacja Matlab 12.0.4 (12.0.4x001)

                               Papier listowy 12.0

                               Pastele 12.0

                               Patchwork 12.0

                               Pióro i tusz...  NO VERSION

                               Pixar 12.0.4 (12.0.4x001)

                               Płytki 12.0.2

                               Płytki mozaiki 12.0

                               PNG 12.0.2

                               Pociągnięcia pod kątem 12.0

                               Podkład 12.0

                               Posteryzacja krawędzi 12.0

                               Poszarpane krawędzie 12.0

                               Powieść graficzna NO VERSION

                               Przemieszczanie 12.0.2

                               Punktylizacja 12.0.2

                               Rastrowanie koloru 12.0.2

                               Relief 12.0

                               Rozmycie promieniste 12.0.2

                               Rozmycie soczewkowe 12.0

                               Ścinanie 12.0.2

                               Ściśnięcie 12.0.2

                               Sferyzacja 12.0.2

                               Siatka pęknięć na filmie 12.0

                               Skraplanie 12.0.1

                               Smużenie 12.0

                               Solaryzacja 12.0.2

                               Spękalina 12.0

                               Średnia 12.0.2

                               Stempel 12.0

                               Suchy pędzel 12.0

                               Sumi-e 12.0

                               Szkło 12.0

                               Szpachla malarska 12.0

                               Sztukateria 12.0

                               TextureSelect 12.0.4 (12.0.4x001)

                               Układy FastCore 12.0.4 (12.0.4x001)

                               Układy MMXCore 12.0.4 (12.0.4x001)

                               Wariacje koloru 12.0.4 (12.0.4x001)

                               Węgiel drzewny 12.0

                               Wiatr 12.0.2

                               Wirówka 12.0.2

                               Witraż 12.0

                               Włókna 12.0.2

                               Współrzędne biegunowe 12.0.2

                               Współrzędne biegunowe 12.0.4 (12.0.4x001)

                               Wycinanka 12.0

                               Wypełnienie teksturą 12.0.4 (12.0.4x001)

                               Wyprostuj i wykadruj obraz 12.0.4 (12.0.4x001)

                               Wyprostuj obraz 12.0.4 (12.0.4x001)

                               Wzór rastra 12.0

                               Zapisz dla Internetu i urządzeń 12.0

                               Ziarno 12.0

                               Ziarno błony fotograficznej 12.0

                               Zmiękczona poświata 12.0

                               Zygzak 12.0.2

                             

                             

                            Wtyczki opcjonalne i wtyczki innych firm:

                             

                             

                               Klatka z wideo 6.0

                               Moduł wyodrębniający 12.0.4 (12.0.4x001)

                               PhotomergeUI 12.0.4 (12.0.4x001)

                            Wtyczki, których wczytanie nie powiodło się: BRAK

                             

                             

                            Zainstalowane urządzenia TWAIN: BRAK

                            • 12. Re: Problems with Photoshop Elements 11 freezing up
                              Little_Pale_Face Most Valuable Participant

                              Thanks for the info - you took it from the editor rather than the organizer which is a shorted list.

                               

                              I can't see anything unusual in the lists but it did answer a lot of my questions.

                               

                              Does the organizer and the editor both freeze?

                               

                              Have you tried running the editor without having the organizer running - does it still freeze?

                               

                              Where is your catalog and photos - are they on internal or external disks?

                               

                              Brian

                              • 13. Re: Problems with Photoshop Elements 11 freezing up
                                Sobtainer Level 1

                                I have all photos on different disks.

                                 

                                Anyway, Brian, i don't know how, but i don't see and i don't feel swaping and laging mouse now . I have no idea why .

                                 

                                At now, problem is solved. Magic maybe David Copperfield walking around my house?

                                 

                                Regards,

                                Sob.

                                • 14. Re: Problems with Photoshop Elements 11 freezing up
                                  Little_Pale_Face Most Valuable Participant

                                  Hi,

                                   

                                  I'm glad it seems to have fixed itself.

                                   

                                  My friends always say that I have a magic touch - when I'm helping them with problems, they just seem to go away.

                                   

                                  Good luck for the future - enjoy PSE

                                   

                                  Brian

                                  • 15. Re: Problems with Photoshop Elements 11 freezing up
                                    Little_Pale_Face Most Valuable Participant

                                    DDenny01,

                                     

                                    Are you still sufering from this problem?

                                     

                                    Brian

                                    • 16. Re: Problems with Photoshop Elements 11 freezing up
                                      DDenny01 Level 1

                                      Sorry for the delay. I turned off all the Media Analysis and it appears to be working much faster and has not "froze up" again. I'll keep my fingers crossed. Thank you

                                      • 17. Re: Problems with Photoshop Elements 11 freezing up
                                        Sobtainer Level 1

                                        Well i have bad news. I have again same problem like before. Again freezing...

                                         

                                        I write email to polish support for refund all cash that i pay for this program. That problem colud not be, and turning off Media Analysis not working.

                                         

                                        Regards,

                                        KM