14 Replies Latest reply on Apr 20, 2013 9:21 AM by vanilllla

    Type-tool issue

    vanilllla

      Hello,

      I have just recently downloaded CS6 and I had some problems while working on it. Leaving aside the fact that Save for web is not working, now I have some issues with the type tool. Whenever I type something the punctuation is going in front of the text and the letters are typed from right to left. Because I don't know how to explain it so well, I tried to recorder the whole thing.

      http://s994.photobucket.com/user/ab_amy/media/issue_zps0144092f.mp4.html

        • 1. Re: Type-tool issue
          Jeff Arola Adobe Community Professional

          It looks like you have the text engine set to Middle Eastern and you probably want East Asian.

           

          In photoshop cs6 go to Edit>Preferences>Type, click on the radio button beside East Asian and then restart photoshop cs6.

           

           

          What is not working about Save for Web?

           

          Also, make sure you have the latest updates installed for photoshop cs6 by going to Help>Updates from within photoshop.

          1 person found this helpful
          • 2. Re: Type-tool issue
            vanilllla Level 1

            It was previously set on East Asian and it was still the same. I've changed it to Middle Eastern (thinking that it being set on Asian makes the tool to start writing from right to left) and there was no change. I even reinstalled the program, but there was no difference.

            About Save from web, every time I try to save a gif, I get an error message telling me that the operation could not be completed.

            Also, I did update CS6 every time Adobe Manager notified me about it.

            • 3. Re: Type-tool issue
              Jeff Arola Adobe Community Professional

              There are a few other settings under Type in the menu bar that might be set, but i would reset the photoshop preferences

              since you have other issues.

               

              To reset the photoshop cs6 preferenes hold down the Shift+Ctrl+Alt keys just after double clicking (single click if that's the way cs6 starts)

              on the photoshop cs6 shortcut and keep holding the keys down until you get a dialog asking if you want to delete the photoshop settings file and press Yes because you do.

              • 4. Re: Type-tool issue
                vanilllla Level 1

                Thank you. It works now Umm, about Save for Web, can you tell me why it won't work?

                • 5. Re: Type-tool issue
                  Jeff Arola Adobe Community Professional

                  You might try deleting the Save for Web preferences file in:

                   

                  C:\Documents and Settings\Your Name\Application Data\Adobe\Plugins\Adobe Save for Web CS6\Photoshop

                  1 person found this helpful
                  • 6. Re: Type-tool issue
                    vanilllla Level 1

                    Here's what I get when I open the Application Data folder:

                    Untitled-2.png

                     

                    If you can't see the image because of the size, I uploaded it here

                    • 7. Re: Type-tool issue
                      Jeff Arola Adobe Community Professional

                      If you just open a small jpeg file and then try File>Save for Web, do you still get the same error?

                      1 person found this helpful
                      • 8. Re: Type-tool issue
                        vanilllla Level 1

                        Yes, I get the same error message "The operation could not be completed."

                        • 9. Re: Type-tool issue
                          Jeff Arola Adobe Community Professional

                          Could you post the contents of Help>System Info from within photoshop cs6?

                           

                          When the system info dialog appears press the copy button and then you should be able to paste the contents on the forum by either

                          right click and paste or holding the ctrl key and right click and paste.

                          • 10. Re: Type-tool issue
                            vanilllla Level 1

                            Adobe Photoshop Version: 13.0.1 (13.0.1 20120808.r.519 2012/08/08:21:00:00) x32

                            Operating System: Windows XP 32-bit

                            Version: 5.1 Service Pack 3

                            System architecture: Intel CPU Family:15, Model:2, Stepping:9 with MMX, SSE Integer, SSE FP, SSE2

                            Physical processor count: 1

                            Processor speed: 2791 MHz

                            Built-in memory: 447 MB

                            Free memory: 25 MB

                            Memory available to Photoshop: 189 MB

                            Memory used by Photoshop: 60 %

                            Image tile size: 128K

                            Image cache levels: 4

                            The GPU Sniffer crashed on 4/16/2013 at 7:26:16 AM

                            Display: 1

                            Display Bounds:=  top: 0, left: 0, bottom: 768, right: 1024

                            No video card detected

                            Serial number: Tryout Version

                            Application folder: C:\Program Files\Adobe\Adobe Photoshop CS6\

                            Temporary file path: C:\DOCUME~1\Amalia\LOCALS~1\Temp\

                            Photoshop scratch has async I/O enabled

                            Scratch volume(s):

                              C:\, 24.4G, 13.7G free

                            Required Plug-ins folder: C:\Program Files\Adobe\Adobe Photoshop CS6\Required\

                            Primary Plug-ins folder: C:\Program Files\Adobe\Adobe Photoshop CS6\Plug-ins\

                            Additional Plug-ins folder: not set

                             

                             

                            Installed components:

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                               ACE.dll   ACE 2012/06/05-15:16:32   66.507768   66.507768

                               adbeape.dll   Adobe APE 2012/01/25-10:04:55   66.1025012   66.1025012

                               AdobeLinguistic.dll   Adobe Linguisitc Library   6.0.0  

                               AdobeOwl.dll   Adobe Owl 2012/06/26-12:17:19   4.0.95   66.510504

                               AdobePDFL.dll   PDFL 2011/12/12-16:12:37   66.419471   66.419471

                               AdobePIP.dll   Adobe Product Improvement Program   6.0.0.1654  

                               AdobeXMP.dll   Adobe XMP Core 2012/02/06-14:56:27   66.145661   66.145661

                               AdobeXMPFiles.dll   Adobe XMP Files 2012/02/06-14:56:27   66.145661   66.145661

                               AdobeXMPScript.dll   Adobe XMP Script 2012/02/06-14:56:27   66.145661   66.145661

                               adobe_caps.dll   Adobe CAPS   6,0,29,0  

                               AGM.dll   AGM 2012/06/05-15:16:32   66.507768   66.507768

                               ahclient.dll    AdobeHelp Dynamic Link Library   1,7,0,56  

                               aif_core.dll   AIF   3.0   62.490293

                               aif_ocl.dll   AIF   3.0   62.490293

                               aif_ogl.dll   AIF   3.0   62.490293

                               amtlib.dll   AMTLib   6.0.0.75 (BuildVersion: 6.0; BuildDate: Mon Jan 16 2012 18:00:00)   1.000000

                               ARE.dll   ARE 2012/06/05-15:16:32   66.507768   66.507768

                               AXE8SharedExpat.dll   AXE8SharedExpat 2011/12/16-15:10:49   66.26830   66.26830

                               AXEDOMCore.dll   AXEDOMCore 2011/12/16-15:10:49   66.26830   66.26830

                               Bib.dll   BIB 2012/06/05-15:16:32   66.507768   66.507768

                               BIBUtils.dll   BIBUtils 2012/06/05-15:16:32   66.507768   66.507768

                               boost_date_time.dll   DVA Product   6.0.0  

                               boost_signals.dll   DVA Product   6.0.0  

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                               boost_threads.dll   DVA Product   6.0.0  

                               cg.dll   NVIDIA Cg Runtime   3.0.00007  

                               cgGL.dll   NVIDIA Cg Runtime   3.0.00007  

                               CIT.dll   Adobe CIT   2.0.5.19287   2.0.5.19287

                               CoolType.dll   CoolType 2012/06/05-15:16:32   66.507768   66.507768

                               data_flow.dll   AIF   3.0   62.490293

                               dvaaudiodevice.dll   DVA Product   6.0.0  

                               dvacore.dll   DVA Product   6.0.0  

                               dvamarshal.dll   DVA Product   6.0.0  

                               dvamediatypes.dll   DVA Product   6.0.0  

                               dvaplayer.dll   DVA Product   6.0.0  

                               dvatransport.dll   DVA Product   6.0.0  

                               dvaunittesting.dll   DVA Product   6.0.0  

                               dynamiclink.dll   DVA Product   6.0.0  

                               ExtendScript.dll   ExtendScript 2011/12/14-15:08:46   66.490082   66.490082

                               FileInfo.dll   Adobe XMP FileInfo 2012/01/17-15:11:19   66.145433   66.145433

                               filter_graph.dll   AIF   3.0   62.490293

                               hydra_filters.dll   AIF   3.0   62.490293

                               icucnv40.dll   International Components for Unicode 2011/11/15-16:30:22    Build gtlib_3.0.16615  

                               icudt40.dll   International Components for Unicode 2011/11/15-16:30:22    Build gtlib_3.0.16615  

                               image_compiler.dll   AIF   3.0   62.490293

                               image_flow.dll   AIF   3.0   62.490293

                               image_runtime.dll   AIF   3.0   62.490293

                               JP2KLib.dll   JP2KLib 2011/12/12-16:12:37   66.236923   66.236923

                               libeay32.dll   The OpenSSL Toolkit   0.9.8g  

                               libifcoremd.dll   Intel(r) Visual Fortran Compiler   10.0 (Update A)  

                               libmmd.dll   Intel(r) C Compiler, Intel(r) C++ Compiler, Intel(r) Fortran Compiler   10.0  

                               LogSession.dll   LogSession   2.1.2.1640  

                               mediacoreif.dll   DVA Product   6.0.0  

                               MPS.dll   MPS 2012/02/03-10:33:13   66.495174   66.495174

                               msvcm80.dll   Microsoft® Visual Studio® 2005   8.00.50727.6195  

                               msvcm90.dll   Microsoft® Visual Studio® 2008   9.00.30729.1  

                               msvcp100.dll   Microsoft® Visual Studio® 2010   10.00.40219.1  

                               msvcp71.dll   Microsoft® Visual Studio .NET   7.10.3077.0  

                               msvcp80.dll   Microsoft® Visual Studio® 2005   8.00.50727.6195  

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                               msvcr71.dll   Microsoft® Visual Studio .NET   7.10.3052.4  

                               msvcr80.dll   Microsoft® Visual Studio® 2005   8.00.50727.6195  

                               msvcr90.dll   Microsoft® Visual Studio® 2008   9.00.30729.1  

                               pdfsettings.dll   Adobe PDFSettings   1.04  

                               Photoshop.dll   Adobe Photoshop CS6   CS6  

                               Plugin.dll   Adobe Photoshop CS6   CS6  

                               PlugPlug.dll   Adobe(R) CSXS PlugPlug Standard Dll (32 bit)   3.0.0.383  

                               PSArt.dll   Adobe Photoshop CS6   CS6  

                               PSViews.dll   Adobe Photoshop CS6   CS6  

                               SCCore.dll   ScCore 2011/12/14-15:08:46   66.490082   66.490082

                               ScriptUIFlex.dll   ScriptUIFlex 2011/12/14-15:08:46   66.490082   66.490082

                               shfolder.dll   Microsoft(R) Windows (R) 2000 Operating System   5.50.4027.300  

                               ssleay32.dll   The OpenSSL Toolkit   0.9.8g  

                               tbb.dll   Intel(R) Threading Building Blocks for Windows   3, 0, 2010, 0406  

                               tbbmalloc.dll   Intel(R) Threading Building Blocks for Windows   3, 0, 2010, 0406  

                               TfFontMgr.dll   FontMgr   9.3.0.113  

                               TfKernel.dll   Kernel   9.3.0.113  

                               TFKGEOM.dll   Kernel Geom   9.3.0.113  

                               TFUGEOM.dll   Adobe, UGeom©   9.3.0.113  

                               updaternotifications.dll   Adobe Updater Notifications Library   6.0.0.24 (BuildVersion: 1.0; BuildDate: BUILDDATETIME)   6.0.0.24

                               WRServices.dll   WRServices Friday January 27 2012 13:22:12   Build 0.17112   0.17112

                               wu3d.dll   U3D Writer   9.3.0.113  

                             

                             

                             

                             

                            Required plug-ins:

                             

                             

                               Accented Edges 13.0

                               Adaptive Wide Angle 13.0

                               ADM 3.11x01

                               Angled Strokes 13.0

                               Average 13.0.1 (13.0.1 20120808.r.519 2012/08/08:21:00:00)

                               Bas Relief 13.0

                               BMP 13.0

                               Camera Raw 7.0

                               Chalk & Charcoal 13.0

                               Charcoal 13.0

                               Chrome 13.0

                               Cineon 13.0.1 (13.0.1 20120808.r.519 2012/08/08:21:00:00)

                               Clouds 13.0.1 (13.0.1 20120808.r.519 2012/08/08:21:00:00)

                               Collada 13.0.1 (13.0.1 20120808.r.519 2012/08/08:21:00:00)

                               Color Halftone 13.0

                               Colored Pencil 13.0

                               CompuServe GIF 13.0

                               Conté Crayon 13.0

                               Craquelure 13.0

                               Crop and Straighten Photos 13.0.1 (13.0.1 20120808.r.519 2012/08/08:21:00:00)

                               Crop and Straighten Photos Filter 13.0

                               Crosshatch 13.0

                               Crystallize 13.0

                               Cutout 13.0

                               Dark Strokes 13.0

                               De-Interlace 13.0

                               Dicom 13.0

                               Difference Clouds 13.0.1 (13.0.1 20120808.r.519 2012/08/08:21:00:00)

                               Diffuse Glow 13.0

                               Displace 13.0

                               Dry Brush 13.0

                               Eazel Acquire 13.0.1 (13.0.1 20120808.r.519 2012/08/08:21:00:00)

                               Embed Watermark 4.0

                               Entropy 13.0.1 (13.0.1 20120808.r.519 2012/08/08:21:00:00)

                               Extrude 13.0

                               FastCore Routines 13.0.1 (13.0.1 20120808.r.519 2012/08/08:21:00:00)

                               Fibers 13.0

                               Film Grain 13.0

                               Filter Gallery 13.0

                               Fresco 13.0

                               Glass 13.0

                               Glowing Edges 13.0

                               Grain 13.0

                               Graphic Pen 13.0

                               Halftone Pattern 13.0

                               HDRMergeUI 13.0

                               IFF Format 13.0

                               Ink Outlines 13.0

                               JPEG 2000 13.0

                               Kurtosis 13.0.1 (13.0.1 20120808.r.519 2012/08/08:21:00:00)

                               Lens Blur 13.0

                               Lens Correction 13.0

                               Lens Flare 13.0

                               Liquify 13.0

                               Matlab Operation 13.0.1 (13.0.1 20120808.r.519 2012/08/08:21:00:00)

                               Maximum 13.0.1 (13.0.1 20120808.r.519 2012/08/08:21:00:00)

                               Mean 13.0.1 (13.0.1 20120808.r.519 2012/08/08:21:00:00)

                               Measurement Core 13.0.1 (13.0.1 20120808.r.519 2012/08/08:21:00:00)

                               Median 13.0.1 (13.0.1 20120808.r.519 2012/08/08:21:00:00)

                               Mezzotint 13.0

                               Minimum 13.0.1 (13.0.1 20120808.r.519 2012/08/08:21:00:00)

                               MMXCore Routines 13.0.1 (13.0.1 20120808.r.519 2012/08/08:21:00:00)

                               Mosaic Tiles 13.0

                               Multiprocessor Support 13.0.1 (13.0.1 20120808.r.519 2012/08/08:21:00:00)

                               Neon Glow 13.0

                               Note Paper 13.0

                               NTSC Colors 13.0.1 (13.0.1 20120808.r.519 2012/08/08:21:00:00)

                               Ocean Ripple 13.0

                               Oil Paint 13.0

                               OpenEXR 13.0

                               Paint Daubs 13.0

                               Palette Knife 13.0

                               Patchwork 13.0

                               Paths to Illustrator 13.0

                               PCX 13.0.1 (13.0.1 20120808.r.519 2012/08/08:21:00:00)

                               Photocopy 13.0

                               Photoshop 3D Engine 13.0.1 (13.0.1 20120808.r.519 2012/08/08:21:00:00)

                               Picture Package Filter 13.0.1 (13.0.1 20120808.r.519 2012/08/08:21:00:00)

                               Pinch 13.0

                               Pixar 13.0.1 (13.0.1 20120808.r.519 2012/08/08:21:00:00)

                               Plaster 13.0

                               Plastic Wrap 13.0

                               PNG 13.0

                               Pointillize 13.0

                               Polar Coordinates 13.0

                               Portable Bit Map 13.0.1 (13.0.1 20120808.r.519 2012/08/08:21:00:00)

                               Poster Edges 13.0

                               Radial Blur 13.0

                               Radiance 13.0.1 (13.0.1 20120808.r.519 2012/08/08:21:00:00)

                               Range 13.0.1 (13.0.1 20120808.r.519 2012/08/08:21:00:00)

                               Read Watermark 4.0

                               Reticulation 13.0

                               Ripple 13.0

                               Rough Pastels 13.0

                               Save for Web 13.0

                               ScriptingSupport 13.0.1

                               Shear 13.0

                               Skewness 13.0.1 (13.0.1 20120808.r.519 2012/08/08:21:00:00)

                               Smart Blur 13.0

                               Smudge Stick 13.0

                               Solarize 13.0.1 (13.0.1 20120808.r.519 2012/08/08:21:00:00)

                               Spatter 13.0

                               Spherize 13.0

                               Sponge 13.0

                               Sprayed Strokes 13.0

                               Stained Glass 13.0

                               Stamp 13.0

                               Standard Deviation 13.0.1 (13.0.1 20120808.r.519 2012/08/08:21:00:00)

                               Sumi-e 13.0

                               Summation 13.0.1 (13.0.1 20120808.r.519 2012/08/08:21:00:00)

                               Targa 13.0

                               Texturizer 13.0

                               Tiles 13.0

                               Torn Edges 13.0

                               Twirl 13.0

                               Underpainting 13.0

                               Vanishing Point 13.0

                               Variance 13.0.1 (13.0.1 20120808.r.519 2012/08/08:21:00:00)

                               Variations 13.0.1 (13.0.1 20120808.r.519 2012/08/08:21:00:00)

                               Water Paper 13.0

                               Watercolor 13.0

                               Wave 13.0

                               WIA Support 13.0.1 (13.0.1 20120808.r.519 2012/08/08:21:00:00)

                               Wind 13.0

                               Wireless Bitmap 13.0.1 (13.0.1 20120808.r.519 2012/08/08:21:00:00)

                               ZigZag 13.0

                             

                             

                            Optional and third party plug-ins:

                             

                             

                               Photoshop Touch 10.0

                            Plug-ins that failed to load: NONE

                            Flash:

                               Mini Bridge

                               Kuler

                            Installed TWAIN devices: NONE

                            • 11. Re: Type-tool issue
                              Jeff Arola Adobe Community Professional

                              It looks like the problem is that you don't have enough ram.

                              (Built-in memory)

                               

                              Built-in memory: 447 MB

                              Free memory: 25 MB

                              Memory available to Photoshop: 189 MB

                              Memory used by Photoshop: 60 %

                               

                               

                              Even your total amount of ram on your system is hardly adequate to run photoshop cs6, much less expect things to work right.

                              I know that is not what you wanted to hear, but modern versions of photoshop require substantial system resources that 447 mb of ram is just not going to supply.

                               

                              That being said, besides adding more ram or getting a windows 7 or 8 x64 system, the only thing i can suggest, is if have any other programs running at the same time

                              as photoshop like a web browser, is shut them down before using photoshop and see if save for web works.

                              • 12. Re: Type-tool issue
                                vanilllla Level 1

                                I see. Thank you for telling me. I will try and see if it works with Windows 7 or 8 ('cause I had tried to see if it works with my browser shut down and it didn't).

                                • 13. Re: Type-tool issue
                                  Jeff Arola Adobe Community Professional

                                  I believe i gave you incomplete information about the cs6 save for web preferences on windows xp.

                                   

                                  There seems to be another cs6 save for web preferences file in addition to the one i mentioned before

                                  and it's located at:

                                   

                                  C:\Documents and Settings\Your Name\Local Settings\Application Data\Adobe Save for Web 13.0 Prefs

                                   

                                   

                                  Don't know if deleting the above will help or not.

                                  • 14. Re: Type-tool issue
                                    vanilllla Level 1

                                    Thanks for your help and sorry for the late reply

                                    I don't know if deleting the file will work or not 'cause I can't find it in my Documents and Settings folder so I kinda gave up hope for now~

                                    docs and settings folder.jpg