2 Replies Latest reply on Apr 15, 2013 3:17 PM by AudreyMcIntosh

    Unable to install or uninstall because of prompts to close ie explorer

    AudreyMcIntosh

      I am being prompted by video players to download Flash player. When I check my system it tells me that flash player 11 is installed, but it does not show up under programs. When I try to uninstall or install it prompts me to close ie explorer. I close ie explorer and the same prompt just keeps coming up. I have checked my firewall and anti-virus and ie explorer settings and all seem to be correct. I have also tried turning off my firewall and antivirus. I have tried running the offline uninstall and install as administrator and still no luck. I am running windows 7 with ie 10 and use AVG free and windows firewall.