I am being prompted by video players to download Flash player. When I check my system it tells me that flash player 11 is installed, but it does not show up under programs. When I try to uninstall or install it prompts me to close ie explorer. I close ie explorer and the same prompt just keeps coming up. I have checked my firewall and anti-virus and ie explorer settings and all seem to be correct. I have also tried turning off my firewall and antivirus. I have tried running the offline uninstall and install as administrator and still no luck. I am running windows 7 with ie 10 and use AVG free and windows firewall.
You need to close all instances of Internet Explorer, even those running invisibly in the background. Use the Task Manager's Processes tab to end all iexplore.exe processes.
Thanks for the response, but I have done that and still get the request.