5 Replies Latest reply: Apr 14, 2013 12:10 PM by Nancy O. RSS

    Disappearing Presets (Premiere Pro CS6)

    jcross06

      I am a subscriber to creative cloud, and am an infrequent user. I work on videos as an occasional hobby. Often when I try to start a project I am unable to work on an old one, or start a new one because all of my HD presets have disappeared. Is there a straight-forward way to recover them, and is there a way to prevent their disappearance. Since I only ever work on these things on the weekend, support is never around when I need them, and this is a very frustrating thing to have to deal with, as it makes the tool useless.

       

      Thanks in advance.