5 Replies Latest reply on Apr 14, 2013 3:07 PM by ssprengel

    Unable to update ACR 7.3 to 7.4

    Daniel Plateado

      Hi everyone,

      I'm trying to update ACR from 7.3 to 7.4 (Lightroom 4.4 asks me to do) to use it into Photoshop CS6 (13.0.1) on Mac OS X 10.6.8.

      I download the update from the Adobe servers (http://www.adobe.com/support/downloads/detail.jsp?ftpID=5568).

      I run the installation program. Everything looks alright… Done. Ok. But…

      Screen shot 2013-04-14 at 22.20.11.png

      But Photoshop doesn't think so…:

      Screen shot 2013-04-14 at 22.20.25.png

      I've tried some more times, but nothing changes.

      What's wrong?

       

      Thank you in advance.

        • 1. Re: Unable to update ACR 7.3 to 7.4
          ssprengel Adobe Community Professional & MVP

          You’re installing the DNG Converter 7.4 not Adobe Camera Raw 7.4.

           

          You should be able to just pick Help / Updates… in PS, but if that doesn’t work, try the Mac link, here:

           

          http://blogs.adobe.com/crawlspace/2011/03/keeping-photoshop-up-to-date.html#notconnected

          • 2. Re: Unable to update ACR 7.3 to 7.4
            Daniel Plateado Level 1

            At least until now, ACR plugin and DNG Converter always come together in the same installer.

            Actually, in the description of the link I posted says:

             

            FILE INFORMATION

            ProductAdobe Camera Raw and DNG Converter
            Version7.4
            PlatformMacintosh
            File NameDNGConverter_7_4.dmg
            File Size133.2MB

            Otherwise, thanks so much for your answer and the direct link to the ACR 7.4 update.

            • 3. Re: Unable to update ACR 7.3 to 7.4
              ssprengel Adobe Community Professional & MVP

              The link you provided says DNG Converter 7.4 and nowhere does it say Camera Raw PLUG-IN.  The Camera Raw engine is part of the DNG Converter, the PS plug-in and Lightroom.

               

              For the last few versions, the Camera Raw installer is now something you’re not supposed to download, yourself, only through Updates… in Photoshop, so they’ve separated the installers.

               

              Luckily there is that blog that has the updated links for the Camera Raw plug-in posted to it.

              • 4. Re: Unable to update ACR 7.3 to 7.4
                Daniel Plateado Level 1

                I know the Camera Raw Engine is part of the DNG Covnerter, PS plugin and LR, therefore I do not understand why LR was updated itself, but then asks me to update PS ACR plugin, and I try to update downloading the patch from Adobe servers and it only include DNG Converter (??!?)

                 

                And please, see after the list of new supported cameras (screenshot):

                Screen shot 2013-04-14 at 23.09.26.png

                http://www.adobe.com/support/downloads/detail.jsp?ftpID=5568

                 

                 

                Even it says the same in every single update, DNG Converter or ACR or both:

                http://www.adobe.com/support/downloads/product.jsp?platform=Macintosh&product=106

                • 5. Re: Unable to update ACR 7.3 to 7.4
                  ssprengel Adobe Community Professional & MVP

                  The phrase “Adobe Camera Raw” is ambiguous. 

                   

                  We users tend to use ACR to refer to the PS plug-in back from when there was only a plug-in, no DNGC and no LR, but the description does not say plug-in.  The “and” in the Product description suggests both the plug-in and DNGC are part of the package, it since it does not actually say Plug-in, it isn’t necessarily wrong, just confusing due to the ambiguity.

                   

                  In any case, what you downloaded is just the DNG Converter although I would agree the product description along with the past practices suggest both the plug-in and the converter could be in the package.

                   

                  The ACR plug-in is not supposed to be downloaded, anymore—Adobe has not provided links to it with either of the last two or three ACR-plug-in updates.  You are supposed to only use Updates… from within Photoshop to get the updated ACR plug-in. 

                   

                  Adobe has not given a precise reason why they’ve disallowed downloading the plug-in, and have informally supplied links in the blog, but you cannot download the ACR plug-in from the traditional places, such as:  http://www.adobe.com/downloads/updates/

                   

                  It’s possible this change is due to Apple Store or Creative Suite evolutionary pressures, or just some new upper-management idea to reduce phone calls.