Hi there! Because the forum you originally posted in is for beginners trying to learn the basics of Photoshop, I moved your question to the Photoshop General Discussion forum, where you'll get more specialized help.
To help others help you, please read through this article and provide any additional relevant details.
Thanks Kendall much appreciated.
- Photoshop 10.0
- Have you installed the recent updates? *Yes
- What operating system? *Windows 7
- What kind(s) of image file(s)? *Any image file really, screenshots.
- If you are getting error message(s), what is the full text of the error message(s)? *No error message, just crashing.
- What were you doing when the problem occurred? *Pasting any image directly into Photoshop.
- Has this ever worked before? *Yes on a previous computer I didn't have this issue.
- What other software are you running? *Illustrator, Indesign, Dreamweaver, Filezilla
- Tell us about your computer hardware. How much RAM is installed? *8.00GB How much free space is on your system (C:) drive? 172GB free of 279GB
- Has this ever worked before? If so, do you recall any changes you made to Photoshop, such as adding Plug-ins, brushes, etc.? Did you make any changes to your system, such as updating hardware, printers or drivers; or installing/uninstalling any programs? *It hasn;t worked since first installing on new Asus laptop, however it does appear to be getting worse i.e. it now happs every time whereas before it was less frequent.
>> It crashes photoshop and most other programs that are running at the time.
That means that you have some sort of system level problem.
Possibly a utility program, possibly an OS issue, or possibly malware.
A bug in Photoshop could only crash Photoshop, not mulitiple applications.
That sounds logical, thanks Chris.
Any idea on the cause from a system level in that case? It only ever happens when I am pasting an image directly into Photoshop, or right clicking and choosing 'edit this image in photoshop'.
I have been in touch with Asus but they need the computer to test it (probably 2-3 weeks without it) which is no good as I use it daily in my job.
On Windows, I would start with the Event Viewer, and explore the System and the Applications Tabs. At the time of the last crash, you should have one, or more, warning, or error messages. Look for any with links, and follow all of those links. Your issue will likely be found within one of those.
Thanks Bill, really appreciate your advice.
I did as mentioned and found the 'event'
Faulting application name: Acrobat.exe, version: 22.214.171.1246, time stamp: 0x453c8d7f
Faulting module name: KERNELBASE.dll, version: 6.1.7601.18015, time stamp: 0x50b83c8a
Exception code: 0xc00000fd
Fault offset: 0x0000eea9
Faulting process id: 0x21d4
Faulting application start time: 0x01ce3b1b4f7a100e
Faulting application path: C:\Program Files (x86)\Adobe\Acrobat 8.0\Acrobat\Acrobat.exe
Faulting module path: C:\Windows\syswow64\KERNELBASE.dll
Report Id: f8c1a40c-a717-11e2-92db-3085a90a9850
I really have no idea what this means however I take it that the faulting module path would indicate where the issue lies but
after Googling this have not been able to shed much light on the issue.
Kernelbase.dll is part of the OS.
Could be corrupt files in the OS install, maybe a bad driver, or malware.
Just wanted to say thanks to all who offered help on this thread.
I did address the file being corrupt and (knock on wood) haven't had a crash since.
Many Thanks. It's saved me a stack of time and frustration!
Damn, looks like this isn't solved at all. I am now at least receiving an error message:
'com surrogate has stopped working'
I have googled this and tried some of the solutions recommended but nothing seems to be working. Has anyone had any success dealing with this error?
Usually means an out of date codec is installed -- google the phrase and you'll find lots of advice.