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1. Re: Web-View videos not playing audio
Bob Bringhurst - Adobe Apr 15, 2013 12:55 PM (in response to nikmcilwain1123)I've seen this when I used .MOV format instead of .MP4 or .M4V. Which video format did you use?
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2. Re: Web-View videos not playing audio
nikmcilwain1123 Apr 15, 2013 12:59 PM (in response to Bob Bringhurst - Adobe)These are .MOV files. That seems to be the issue. I'll try converting a couple and see if that fixes it.
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3. Re: Web-View videos not playing audio
nikmcilwain1123 Apr 17, 2013 10:36 AM (in response to Bob Bringhurst - Adobe)Hello Bob,
We updated all to .MP4 and still no audio. Any ideas?
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4. Re: Web-View videos not playing audio
Bob Bringhurst - Adobe Apr 17, 2013 10:59 AM (in response to nikmcilwain1123)Did you update the folio?
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5. Re: Web-View videos not playing audio
nikmcilwain1123 Apr 17, 2013 11:00 AM (in response to Bob Bringhurst - Adobe)Yes we did update the folio.
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6. Re: Web-View videos not playing audio
Bob Bringhurst - Adobe Apr 17, 2013 12:03 PM (in response to nikmcilwain1123)I would try testing the video in a different folio/article to see if it works in Web Viewer. If that works, unpublish/re-publish the folio unless you think that would be disruptive.
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7. Re: Web-View videos not playing audio
nikmcilwain1123 Apr 17, 2013 12:11 PM (in response to Bob Bringhurst - Adobe)We have videos in multiple articles, none of which play audio. I'll try unpublishing first though.
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8. Re: Web-View videos not playing audio
nikmcilwain1123 Apr 17, 2013 12:31 PM (in response to nikmcilwain1123)Unpublishing and republising does not fix either.
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9. Re: Web-View videos not playing audio
nikmcilwain1123 Apr 17, 2013 12:38 PM (in response to nikmcilwain1123)Are you aware of any browser compatibility issues? Safari appears to work fine, whereas Chrome isn't.


