To help troubleshoot we'll need the following system information:
- Operating system
- Flash Player version
- Are you seeing this occur on YouTube? Can you give us a sample URL?
When reporting issues with video or audio, it's also helpful to get your system hardware and driver details. Instructions for finding this information can be found here:
Finally, sometimes video and audio problems are caused at a lower level and not directly related to Flash Player. I recommend trying both of the links below to see how they perform. If the problem exists with both, then Flash Player is most likely not the culprit as the HTML5 video link does not use Flash Player when playing. You can verify the user of HTML5 by right clicking the HTML5 video and looking for the words "About HTML5" at the bottom of the context menu.
If this started occurring with the most recent update you might be running into this audio bug:
Operating system - Windows 8
Browser - Internet Explorer
Flash player version - 11.7.700.169
Occurences happen on sites such as www.animeultima.tv and have had occurunces on youtube.
Details from diagnostic as follows:
Operating System: Windows 8 64-bit (6.2, Build 9200) (9200.win8_gdr.130306-1502)
Language: English (Regional Setting: English)
System Manufacturer: Dell Inc.
System Model: XPS 8500
Processor: Intel(R) Core(TM) i7-3770 CPU @ 3.40GHz (8 CPUs), ~3.4GHz
Memory: 12288MB RAM
Available OS Memory: 12248MB RAM
Page File: 3201MB used, 10775MB available
Windows Dir: C:\Windows
DirectX Version: DirectX 11
DX Setup Parameters: Not found
User DPI Setting: Using System DPI
System DPI Setting: 96 DPI (100 percent)
DWM DPI Scaling: Disabled
DxDiag Version: 6.02.9200.16384 64bit Unicode
Tested both recommended videos and error only occured in Non-HTML5 video.
Please inform me if any other information is required.