1 2 Previous Next 76 Replies Latest reply: Dec 15, 2014 3:49 PM by rexrapter1234 RSS

    Flash Player 11.7 Sound Playback Bug

    chris.campbell Adobe Employee

      We've received reports that sound is cutting off from both video and audio content with some Flash content using Flash Player 11.7.700.169 (and 11.7.700.179).  I apologize to those effected by this bug.  We've been able to reproduce the issue internally and are currently investigating the cause and possible fixes and workarounds.  If you haven't already, please take a minute and let us know how this issue impacts you by leaving a short comment (or vote) on this bug report:

       

      https://bugbase.adobe.com/index.cfm?event=bug&id=3539635

       

      Your feedback is important to us and we will continue to update the bug report as new information becomes available.

       

       

      For those looking for an immediate fix, you can either update to our latest beta (4/30/2013 - Flash Player 11.7.700.197 Beta) or you can downgrading Flash Player to our latest 10.3 release.  The latest 10.3.183.75 build contains all of the recent security updates and should provide a stable platform for both audio and video.  Please see these two faqs for details.

       

      How do I revert to a previous version of Flash Player?

       

      Where can I find direct downloads of Flash Player 10.3 for Windows or Macintosh?

       

      In addition, Google Chrome users will need to switch to the system version of Flash Player (NPAPI version) after installing the 10.3 release:

       

      http://helpx.adobe.com/flash-player/kb/enable-system-flash-player-goog le-chrome.html

       

      The next official update, currently scheduled for release in mid May, will resolve this bug.

       

      Thanks,

      Chris

        • 1. Re: Flash Player 11.7 Sound Playback Bug
          Venant Tang Community Member

          When will the patch be released for this?

          • 2. Re: Flash Player 11.7 Sound Playback Bug
            chris.campbell Adobe Employee

            We're still in the process of testing the proposed fix.  I don't have a date I can give you for a public release.  If this fix passes QA, it will definitely be in next weeks Flash Player beta available on labs.adobe.com.

            • 3. Re: Flash Player 11.7 Sound Playback Bug
              gwilki

              Tks, Chris. As I posted in another thread on the same 11.7 glitch, I followed your instructions for revert to 10.3 and my problem is solved.

              • 4. Re: Flash Player 11.7 Sound Playback Bug
                Venant Tang Community Member

                Unfortunately, reverting back flash player version is not our possible solution for our company as the client machines are in their control most of the time. Sometimes, our clients may not even have the control to upgrade or downgrade any of their software by themselves. When our company software doesn't work, they will only blame on our software instead of finding out the cause or understanding the situation here.

                • 5. Re: Flash Player 11.7 Sound Playback Bug
                  chris.campbell Adobe Employee

                  Wanted to paste my last comment from the bug report in case anyone is subscribed to this topic:

                   

                  We've completed our initial testing and it appears the fix does resolve this problem. We expect to release an update to our public beta channel early next week (4/23) so we can have a wider audience verify the changes. I'll post again as soon as this test build is available. Any feedback you have is appreciated.

                  • 6. Re: Flash Player 11.7 Sound Playback Bug
                    axelov2 Community Member

                    This respond is not accectable. The question is, it seems that adobe does not make serious tests on the flash player versions;such a huge mistake can not be escaped. I think that Adobe's programmers are playing a game instead of doing their job.

                    It's a shame..


                    • 7. Re: Flash Player 11.7 Sound Playback Bug
                      Hasenstein Community Member

                      @axelov2:

                       

                      It is refreshing to read your helpful and inisghtful comment.

                       

                      I too have to suffer from unacceptable problems. For example, in the 1960s already I was promised my own personal spaceship - WHERE IS IT? You would think 50 years are more than enough time!!! This is the 21st(!!!) century!

                       

                      I have filed a complaint with the United Nations. Maybe you too should take your issue higher if Adobe continues to be unable to do what nobody else cannot do either, which is to provide 100% bugfree software, which works on all computers in all environments, of past, presence and future.

                       

                      Yeah, it's a shame.

                      • 8. Re: Flash Player 11.7 Sound Playback Bug
                        dvadneau Community Member

                        @Hasenstein

                         

                        While I agree the previous comment was a little out of line, the fact is an issue like this is a real problem. It's a regression. Having sound stop because a resource is loaded/unloaded should be in some test scenario. That it wasn't caught at least should be a heads up to Adobe QA.

                         

                        Your sarcasm is unhelpful and just adds noise to what should be a useful communication tool.

                         

                        @Adobe

                         

                        So, is there a workaround at all? Downgrading or upgrading (when there's a fix) is not the best option. I can't force thousands of visitors to revert to an older version or wait for another version to come out. And yet without doing so visitors are possibly left with a potentially poor experience of the site.

                         

                        Is there anything I can do from a site developer's perspective, in terms of modifying code?

                        • 9. Re: Flash Player 11.7 Sound Playback Bug
                          Hasenstein Community Member

                          @dvadneau

                           

                          Thank your for your helpful example of how to do it: When thinking someone said something unhelpful, follow up with something at least equally unhelpful, but mask it by asking a silly question (which in this case is one that has already been asked AND ANSWERED(*), if you yourself bothered to read the thread above). You COULD have sent me a private message, but it is of course obviously soooo much more helpful for everyone else interested in this thread to chide me in public. It seems to me people in glass houses... oh well.

                           

                           

                          (*) A solution has been found. It is being tested. It will be released as soon as that has been done. Of course, asking 20 more times will obviously speed the testing process up, just like pushing the button in the elevator for the floor you want it to go to makes it a little faster each time you push. Or not?

                          • 10. Re: Flash Player 11.7 Sound Playback Bug
                            mikhailov.anatoly

                            We build our business by using Flash Player since 2008. Our core functionality is webcam recording. We invested a lot of money to make it properly. But we get a lot of problems with every one Flash Player upgrade. How much should we invest in fixing our stable application? It's not funny anymore.

                             

                            To live with new Flash Player bugs we found workaround by rewriting stream management and equipment hadling in our flash application. It's a real pain when our Support Team spend nights to help clients to use their webcam and microphones properly, but what can we do without automatically downgrade options (trust me, not everybody can do it manually)? It's really not serious to release the major regression beyond the beta releases. Every time Flash Player upgrade we get a new portion or problems, and very few times we get real advantages. Please review your release policy. It should be stable branch with reasonable releasing cycle schedule.

                             

                            Adobe, is this possible to freeze Flash Player core(!) functionality or have different builds above it? Please pay an attention on it, million customers don't need new features, but everybody get them with non-reversible automatic upgrade.

                             

                            Thanks!

                            • 11. Re: Flash Player 11.7 Sound Playback Bug
                              chris.campbell Adobe Employee

                              I anticipate that our next beta will be out tomorrow (4/23) sometime in the afternoon (GMT-8).  I can't guarantee this but I'll post back to this thread if any delays occur.

                               

                              @mikhailov.anatoly - We do release both 10.3.x and 11.x builds, with the 10.3 branch only receiving security updates.  However, this is meant for enterprise customers that don't want the added risk that new features can bring.  It also lacks a stand alone upgrade process.  However, I will bring this up to the team to see if we can try and improve this situation in the future.

                               

                              @dvadneau - There are a few suggestions from other customers in the bug report comments regarding workarounds.  The following is also from the developer that fixed the issue.  Their response was geared towards the original bug report but it might be relevant in other scenarios.

                              They could try something like stopping and restarting the sound when the video window is opened. It’s hard to tell exactly what is going on in their actionscript without looking at the code, but it appears that the sound is added when the movie is originally loaded, then it is actually played when the video window opens. But the bug is causing the sound to be removed when the video window opens. So, re-adding the sound after the video window opens could fix the issue.

                              • 12. Re: Flash Player 11.7 Sound Playback Bug
                                gwilki Community Member

                                Chris: I don't want to take this off topic, but can you tell us how we can continue to update the 10.3x builds? Until this thread, I was not aware that I had the option to simply make security updates to 10.3. Since it works well for me, and since I don't seem to need any of the enhancements provided by the 11.x builds, I would like to avoid future situations like the one that I just went through - having to uninstall an 11.x build and revert.

                                 

                                Will you, at some point, though, stop supporting the 10.3x builds?

                                 

                                Tks

                                • 13. Re: Flash Player 11.7 Sound Playback Bug
                                  dvadneau Community Member

                                  Thank you very much for your response, Chris. In my particular case there is no video being used, only the Sound object. Movieclips are being loaded and removed when the stoppage occurs, if that helps. The audio that stops is music in this application and it would be very obvious that the audio is stopping and starting, although I will look at this. I'll see if I can resume (track the index, etc.).

                                  • 14. Re: Flash Player 11.7 Sound Playback Bug
                                    mikhailov.anatoly Community Member

                                    Chris, thank you for reply! For some technical reasons our recording application works with 11.* release only. It would be great to have some kind of stable/edge releases. Maybe even we can say our clients - use this particular Flash Player version/versions, it works stable with our service (we do a platform, not just an web-application).

                                     

                                    Auto-upgrade option is very good idea, many software follow the rule. If Adobe can improve this functionality to make user a choice - security or/and functionality release update, it would just amazing!

                                     

                                    Thanks!

                                    • 15. Re: Flash Player 11.7 Sound Playback Bug
                                      axelov2 Community Member

                                      It's a shame !  The question is, it seems that adobe does not make real regression tests on the flash player;such a huge mistake had to be discovered before . I think that Adobe's programmers are playing games instead of doing their job.

                                      Not accectable !!!!!!!!!!!!

                                      • 16. Re: Flash Player 11.7 Sound Playback Bug
                                        mendel56 Community Member

                                        "We do release both 10.3.x and 11.x builds, with the 10.3 branch only receiving security update."

                                        I must understand 11.x are more than security isues? Adobe still develop th eplayer ? i thought it moved to Apache ?

                                        • 17. Re: Flash Player 11.7 Sound Playback Bug
                                          chris.campbell Adobe Employee

                                          We've just released our latest beta that should fix this issue.  We'd like to encourage you to try it out and let us know how it works for you.

                                           

                                          4/23/2013 - Flash Player 11.7.700.191 Beta

                                           

                                          Thanks,

                                          Chris

                                          • 18. Re: Flash Player 11.7 Sound Playback Bug
                                            chris.campbell Adobe Employee

                                            @mendel56 - Flash Player is still actively developed with new features being added.  Our latest release is 11.7.  You can see a list of features here:

                                             

                                            4/9/2013 - Flash Player 11.7 Release Announcement

                                             

                                            @gwilki - There isn't an auto update mechanism for 10.3, but you could subscribe to our announcements forum and then pay attention to our release announcements.

                                             

                                            @mikhailov.anatoly - I think having a mechanism in place that would allow you to easily switch between the secure version and fully functional version is a great idea and something I'll continue pushing for.

                                             

                                            @ mendel56 - I apologize again for this bug getting past both our internal and public beta tests.  We do have an extensive regression test suite but it appears that this was missed.  I'll work with the team to make sure that this is specifically looked at in the future.

                                             

                                            Thanks,

                                            Chris

                                            • 19. Re: Flash Player 11.7 Sound Playback Bug
                                              axelov2 Community Member

                                              beta version 11.7.700.191 works.

                                              Hope to see asap final release available. There are so many users with 11.7.700.169 installed that you can't imagine.A disaster !!!!!!!!!!!

                                              • 20. Re: Flash Player 11.7 Sound Playback Bug
                                                mikhailov.anatoly Community Member

                                                Chris, the audio playback issue has been fixed, thank you so much!

                                                Beta seems stable, we are looking forward for release.

                                                 

                                                Anatoly

                                                • 21. Re: Flash Player 11.7 Sound Playback Bug
                                                  pwillener ACP/MVPs

                                                  axelov2 wrote:

                                                   

                                                  There are so many users with 11.7.700.169 installed that you can't imagine.A disaster !!!!!!!!!!!

                                                  You act like all Flash Player users are affected by this bug.  In fact it's very few; I don't know anybody who is experiencing it.

                                                  • 22. Re: Flash Player 11.7 Sound Playback Bug
                                                    mikhailov.anatoly Community Member

                                                    Actually, we are being affected, we got almost 300 support requests from our clients. It's happening every day since 11.7.700.169 released, our clients can't use webcam and mic with our video interviewing platform.

                                                    • 23. Re: Flash Player 11.7 Sound Playback Bug
                                                      mendel56 Community Member

                                                      Thank you .It seems that it fixed.

                                                      When you think you will release it ? it is very importand .

                                                      • 24. Re: Flash Player 11.7 Sound Playback Bug
                                                        Raprapers Community Member

                                                        Thank you its fixed.

                                                        • 25. Re: Flash Player 11.7 Sound Playback Bug
                                                          Santiagalo Community Member

                                                          We need a webmaster solution, we can not expect that everyone (mostly the old people) upgrade the flash player.

                                                          • 26. Re: Flash Player 11.7 Sound Playback Bug
                                                            Tim Goss Community Member

                                                            This version fixed the problem we were having with our Flash application, thanks for jumping on this and hope you promote the fix to a general release soon!

                                                            • 27. Re: Flash Player 11.7 Sound Playback Bug
                                                              Milan Lesic Community Member

                                                              While watching videos and streams on Youtube or Twitch sound just disappears, I updated to Flash Player 11.7.700.191 Beta and the problem persists. I am using Mozilla Firefox and Google Chrome on Windows 7.

                                                              • 28. Re: Flash Player 11.7 Sound Playback Bug
                                                                Lady Effingham Community Member

                                                                Dear Chris

                                                                 

                                                                At the risk of sounding like an idiot (I'm not), all of this information doesn't seem to tell me what I should actually DO to fix this bug. Perhaps you are using terms which someone like me - reasonably tech-savvy, but a techie - cannot decode. I'm not even sure what is meant by a 'Beta'. I don't know what you mean by 'available in the release channel'. I'm pretty sure I've asked for automatic updates from Adobe but I still have the problem with my audio (i.e., when editing websites in Moonfruit and listening BBC online radio at the same time, the sound cuts out every time I move from one page to another). I haven't had this problem with anything else, e.g. youtube, spotify, Media Player.

                                                                 

                                                                There are several links on the page which your message directs me to, but I am not really clear what any of them does or which one actually fixes the problem.

                                                                 

                                                                I'd be very grateful for any clarification you can offfer.

                                                                 

                                                                Many thanks.

                                                                • 29. Re: Flash Player 11.7 Sound Playback Bug
                                                                  darstars Community Member

                                                                  THANK YOU! You've expressed EXACTLY the way I've been feeling regarding the use of internal tech vocabulary. I had to call my local Mac repair shop to ask what a "beta" is.  I am so grateful you pointed these terms out to them, for all of us "reasonably tech-savvy" people. Let's hope the issue is fixed very soon--it's been too long already.

                                                                  • 30. Re: Flash Player 11.7 Sound Playback Bug
                                                                    chris.campbell Adobe Employee

                                                                    To fix this immediately, you'll need to install the appropriate installer located here:

                                                                     

                                                                    http://labs.adobe.com/downloads/flashplayer.html

                                                                     

                                                                    If you'd rather not have a beta release on your system you can wait for the official update currently scheduled in the next few weeks.

                                                                    • 31. Re: Flash Player 11.7 Sound Playback Bug
                                                                      Lady Effingham Community Member

                                                                      Thank you Chris, I will do that.

                                                                       

                                                                      I'm grateful that I now know what to do very clearly. However, I still do not know what you mean by a beta or a beta release. I am assuming from what you say that  it is something to do with getting an advance version of various updates. Is this correct?

                                                                       

                                                                      Thanks in advance and best wishes.

                                                                      • 32. Re: Flash Player 11.7 Sound Playback Bug
                                                                        Lady Effingham Community Member

                                                                        :-)

                                                                         

                                                                        I'm never scared of asking what looks like a stupid question.

                                                                        • 33. Re: Flash Player 11.7 Sound Playback Bug
                                                                          mikhailov.anatoly Community Member

                                                                          Chris, any idea when the general release be ready?

                                                                          • 34. Re: Flash Player 11.7 Sound Playback Bug
                                                                            logue.timothy Community Member

                                                                            Hey Chris, thanks for all the keeping up with us and stuff.  I have an issue and i'm not sure if this was already discussed (if so sorry). Windows 8 IE 10 I'm getting an error tying to downgrade my customers to the beta.  The message i'm getting is

                                                                             

                                                                            The installation encountered errors:

                                                                            Your Microsoft Explorer browser includes the latest version on the Adobe Flash Player built-in. Windows Update will inform you when new versions of Flash Player are available.

                                                                             

                                                                            I have done my research and I cannot find how to fix this issue.  I have ran the uninstaller multiple times and restarted blah blah all the goodies.  It will not let me install the beta.

                                                                             

                                                                            Please help..... any idea how to get beta running on hundreds of my customers machines?

                                                                             

                                                                            The beta work's great it seems like and I wouldn't mind installing the beta on all their machines till the final release (which seems like a few weeks away)

                                                                             

                                                                             

                                                                            Thanks again, Tim

                                                                             

                                                                             

                                                                             

                                                                            Capture.JPG

                                                                            • 35. Re: Flash Player 11.7 Sound Playback Bug
                                                                              Kevin_OC Community Member

                                                                              Hi Chris,

                                                                               

                                                                              Any more definite information on the release of 11.7.700.191 to General Availability?  We have a number of customers asking us about it. 

                                                                               

                                                                              BTW, this beta does fix the problem I reported on #3539635.

                                                                               

                                                                              Thanks

                                                                              Kevin

                                                                              • 36. Re: Flash Player 11.7 Sound Playback Bug
                                                                                Foz46307 Community Member

                                                                                When does the fix get rolled out the John Q Public? (Most have no clue and rely upon Auto Updates.)

                                                                                 

                                                                                Potential customers can not view my slide shows because of this. I would just like to know WHEN this fix will be for Everybody.

                                                                                • 37. Re: Flash Player 11.7 Sound Playback Bug
                                                                                  mendel56 Community Member

                                                                                  Hello Chris

                                                                                  Our customer are nervous  and they are waiting for our announcement of the new player release. 

                                                                                  When this suppose to be?

                                                                                   

                                                                                  Mena

                                                                                  • 38. Re: Flash Player 11.7 Sound Playback Bug
                                                                                    chris.campbell Adobe Employee

                                                                                    @Lady Effingham - A beta version is simply a version of Flash Player that is still being worked on.  At some point (typically driven in part by an actual date) we will declare this "done" and we will put out our "released" version.  Until then, the releases we put our are labeled "beta" and come with the caveat that its a work in progress.  That being said, I believe our current beta is more stable than the "released" version because of the additional bug fixes.

                                                                                     

                                                                                    Please note that if you install the beta you will automatically receive beta updates from that point on.  You can drop out of betas by uninstalling the component and then installing the released version again (at http://get.adobe.com/flashplayer). 

                                                                                     

                                                                                    @ mikhailov.anatoly, kevin_oc, mendel56, Foz46307 - We plan on releasing the next version within the next couple of weeks.  We try to shoot for the typical "patch Tuesday" schedule which next falls on May 14th.  I'll post back if this changes for whatever reason.

                                                                                     

                                                                                    @logue.timothy - Unfortunately, we don't have a beta mechanism for Internet Explorer on Windows 8.  I suspect you can have customers uninstall the KB update for the last Flash Player update, but that would remove the latest security updates.  The only other alternative (until a new version is made available through windows update on May 14th) is to use an alternative browser.

                                                                                    • 39. Re: Flash Player 11.7 Sound Playback Bug
                                                                                      suncat99 Community Member

                                                                                      Strange that Adobe cannot release a patch to an incredibly critical bug somewhat faster. It certainly did not seem like the current public release had been through the same amount of testing. In the meantime, while many flash applications are not working correctly, its another great way to make sure more people move away from flash.

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