What OS version?
Have you installed all the Photoshop updates?
What does the crash report say?
The message is just that an error has occurred and the program is closing. I am up to date on all the updates.
What OS version are you using?
I am using Window 7, 64 bit Photoshop CS
Other users aren't seeing this problem, so there may be something specific to your system involved.
To get the crash details, go to event viewer (type event viewer in search) and go to windows log>applications tab. The Photoshop CS6 crash details might tell us more about what is causing the crash.
I would also check out the System Tab, in case something is happening at the system level.
Good luck to the OP,
When I initially tried to troubleshoot this, I did a web search and found that others had experienced this same problem.
Okay...here is the message in the Event Viewer:
Faulting application name: Photoshop.exe, version: 188.8.131.52, time stamp: 0x5022da9d
Faulting module name: ntdll.dll, version: 6.1.7601.17725, time stamp: 0x4ec4aa8e
Exception code: 0xc0000005
Fault offset: 0x000000000004e8bc
Faulting process id: 0x2ba4
Faulting application start time: 0x01ce39f90788eebf
Faulting application path: C:\Program Files\Adobe\Adobe Photoshop CS6 (64 Bit)\Photoshop.exe
Faulting module path: C:\Windows\SYSTEM32\ntdll.dll
Report Id: 2c16f0a3-a63e-11e2-9bf8-406186e9c8c3
Here is the other Detail version:
- System - Provider [ Name] Application Error - EventID 1000 [ Qualifiers] 0 Level 2 Task 100 Keywords 0x80000000000000 - TimeCreated [ SystemTime] 2013-04-16T02:34:34.000000000Z EventRecordID 115359 Channel Application Computer jrh-pc-i7 Security - EventData Photoshop.exe 184.108.40.206 5022da9d ntdll.dll 6.1.7601.17725 4ec4aa8e c0000005 000000000004e8bc 2ba4 01ce39f90788eebf C:\Program Files\Adobe\Adobe Photoshop CS6 (64 Bit)\Photoshop.exe C:\Windows\SYSTEM32\ntdll.dll 2c16f0a3-a63e-11e2-9bf8-406186e9c8c3
The ntdll.dll crash usually means it's related to a driver. I wish it had crashed directly in the driver to tell us which one.
And I don't recall seeing other users mentioning this problem.
Thanks, Chris. I am not sure how to troubleshoot the driver. I know this has happened on my laptop and on my desktop computer...so I don't think it is related to the OS (one is Vista and the other is Windows 7). I am wondering if this has anything to do with the Adobe Update function. It periodically goes out to the Internet to see if there are any updates. I found others who had the problem by doing a Google search. It not only happened to Photoshop users, but also to PSE users.
You have installed something on both systems that causes the crash.
Could be a driver, could be a third party plugin.
But Photoshop and Windows 7 by themselves normally do not crash when the network is disconnected (heck, Photoshop normally doesn't even touch the network).
Okay, I will try to troubleshoot from that angle.