2 Replies Latest reply: Apr 18, 2013 5:27 AM by sangupta RSS

    Using CS5 & CS6 Help PDFs for local Help

    Support Adobe Japan サポートアドバイザ
    Support Adobe Japan Apr 16, 2013 8:31 AM

      Hello Experts,

       

      There have some question about Adobe Help Manager product.

      please help to confirm.

       

       

      [Product]

      MacOSX10.6.8

      Design Premium CS5

      Design&Web Premium CS6

       

      [Problem]

      Customer find there have a PDF folder and Help Folder under [user/share/Documents/Adobe] folder.

      Customer think PDF based help file should saved under PDF folder and HTML based help should saved under Help folder.

      customer had installed lasted Adobe Community Help from below URL

      http://www.adobe.com/jp/support/chc/

       

      and they had set ONLY use local content from Adobe Help Manager General setting tab.

       

      but when they open any CS5 product and click Help from menu, just ONLINE help content will displayed.

       

      So customer want to confirm below questions.

       

      Q1.whether both CS6 and CS5 save help data in below folder?

      -Macintosh HD/user/share/Documents/Adobe

       

      Q2.Adobe Help Manager  setting can work for both CS5 and CS6's local PDF help file as offline mode?

       

      Q3.although customer configured ONLY user local content from Adobe Help Manager General setting tab,

      when they click help from CS5 product, ONLY online help will displayed, is it a bug? or product specification?

       

      Q4.Customer confirmed there have some content in Expired status in Adobe Help Manager,

      but other content in latest or no update available status.

      customer want to know which condition can lead local help content in Expired status?

      if Adobe Help Manager can automatically update Expired help content to latest from Adobe Help Manager?

       

      Thanks,

      Eric

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        • 1. Re: Using CS5 & CS6 Help PDFs for local Help
          Kirsti Aho Adobe Employee
          Kirsti Aho Apr 16, 2013 8:32 AM (in response to Support Adobe Japan)

          Hi, Eric,

          I've shared your questions with the Community Help team.

          --Kirsti

          • 2. Re: Using CS5 & CS6 Help PDFs for local Help
            sangupta Adobe Employee
            sangupta Apr 18, 2013 5:27 AM (in response to Support Adobe Japan)

            Hi Eric,

             

            CS5 Help is usually located at /usr/<username>/Library/Preferenecs/chc.487...../Local Store/Help folder.

            CS6 help is usually downloaded to the shared location, unless it is restricted. In that case the above folder may be used for downloading help.

             

            Yes, the offline content setting in Adobe Help Manager, will work for both CS5 and CS6 help and help clients.

             

            'Expired Status' usually refers to the state when local content goes stale, and there is new offline content available on Adobe.com servers. Yes, a user may click on Download/Update button to update the expired content from Adobe Help Manager.

             

            Regarding the CS5 product help launch, I will need some more information to provide a reply.

             

            1. Which product and version of CS5 is the customer facing problem with.

            2. What is the status of help downloaded for the same product (CS5 or CS6 in Adobe Help Manager)

            3. Is the user able to see downloaded help in the above mentioned folders

             

            Let me know if you have more queries.

             

            Regards,
            Sandeep