3 Replies Latest reply on Apr 16, 2013 12:07 PM by HJMann42

    Flash 11.7.700.169 will not install

    HJMann42 Level 1

      Tried downloading Flash 11.7.700.169 on my Mac Pro, OS 10.75, with Safari browser.

      Followed all the steps. Quit browser. Window opens, says Initialization, Downloading, Installing, then about 50% of way through stops and

      I get "General instillation error."

      Attempted installation 4 or 5 times more and get the same message.

      I've installed other Flash up-grades without any difficulty.

      Anyone have any advice.

      Thanks

      J Mann

        • 1. Re: Flash 11.7.700.169 will not install
          chris.campbell Adobe Employee

          Please try downloading the "Direct Link" installer located at the top of this page:

           

          Installation Problems - Mac OS

           

          If possible, can you post the contents of your FlashPlayerInstallManager.log (located at ~/Library/Logs/FlashPlayerInstallManager.log)?

          • 3. Re: Flash 11.7.700.169 will not install
            HJMann42 Level 1

            2011-10-14 12:46:26 -0700 ---------- log start ----------

            2011-10-14 12:46:26 -0700 1567

            2011-10-14 12:47:00 -0700 14775494

            2011-10-14 12:47:00 -0700 verifySignatureWithData : Message Verified!

            2011-10-14 12:47:06 -0700 ----------  log end  ----------

            2011-10-14 12:47:16 -0700 ---------- log start ----------

            2011-10-14 12:47:16 -0700 All install checks pass

            2011-10-14 12:47:24 -0700 User has 1 process that needs to be closed before the Flash Player can be installed.

            2011-10-14 12:47:34 -0700 [install started]

            installer: Package name is PlugIn

            installer: Upgrading at base path /

            installer: The upgrade was successful.

            2011-10-14 12:47:39 -0700 [install completed]

            2011-10-14 12:47:39 -0700 [install succeeded]

            2011-10-14 12:47:43 -0700 ----------  log end  ----------

            2011-11-11 13:47:44 -0800 ---------- log start ----------

            2011-11-11 13:47:44 -0800 1568

            2011-11-11 13:47:59 -0800 14777601

            2011-11-11 13:47:59 -0800 verifySignatureWithData : Message Verified!

            2011-11-11 13:48:05 -0800 ----------  log end  ----------

            2011-11-11 13:56:49 -0800 ---------- log start ----------

            2011-11-11 13:56:49 -0800 All install checks pass

            2011-11-11 13:56:59 -0800 User does not have any processes that need to be closed before the Flash Player can be installed.

            2011-11-11 13:56:59 -0800 [install started]

            installer: Package name is PlugIn

            installer: Upgrading at base path /

            installer: The upgrade was successful.

            2011-11-11 13:57:06 -0800 [install completed]

            2011-11-11 13:57:06 -0800 [install succeeded]

            2011-11-11 13:58:51 -0800 ----------  log end  ----------

            2012-02-17 11:08:26 -0800 ---------- log start ----------

            2012-02-17 11:08:26 -0800 1568

            2012-02-17 11:08:51 -0800 14782799

            2012-02-17 11:08:51 -0800 verifySignatureWithData : Message Verified!

            2012-02-17 11:08:57 -0800 ----------  log end  ----------

            2012-02-17 11:09:03 -0800 ---------- log start ----------

            2012-02-17 11:09:03 -0800 All install checks pass

            2012-02-17 11:09:12 -0800 User has 1 process that needs to be closed before the Flash Player can be installed.

            2012-02-17 11:09:29 -0800 [install started]

            installer: Package name is PlugIn

            installer: Upgrading at base path /

            installer: The upgrade was successful.

            2012-02-17 11:09:42 -0800 [install completed]

            2012-02-17 11:09:42 -0800 [install succeeded]

            2012-02-17 11:10:00 -0800 ----------  log end  ----------

            2012-04-02 19:28:13 +0000 ---------- log start ----------

            2012-04-02 19:28:14 +0000 1583

            2012-04-02 20:27:45 +0000 11211713

            2012-04-02 20:27:46 +0000 verifySignatureWithData : Message Verified!

            2012-04-02 20:27:51 +0000 ----------  log end  ----------

            2012-04-02 20:27:53 +0000 ---------- log start ----------

            2012-04-02 20:27:53 +0000 All install checks pass

            2012-04-02 20:28:02 +0000 User has 1 process that needs to be closed before the Flash Player can be installed.

            2012-04-02 20:28:15 +0000 [install started]

            installer: Package name is PlugIn

            installer: Upgrading at base path /

            installer: The upgrade was successful.

            2012-04-02 20:28:23 +0000 [install completed]

            2012-04-02 20:28:23 +0000 [install succeeded]

            2012-04-02 20:28:26 +0000 ----------  log end  ----------

            2012-04-17 21:11:57 +0000 ---------- log start ----------

            2012-04-17 21:11:58 +0000 1583

            2012-04-17 21:13:59 +0000 11211575

            2012-04-17 21:13:59 +0000 verifySignatureWithData : Message Verified!

            2012-04-17 21:14:04 +0000 ----------  log end  ----------

            2012-04-17 21:14:11 +0000 ---------- log start ----------

            2012-04-17 21:14:11 +0000 All install checks pass

            2012-04-17 21:14:21 +0000 User has 1 process that needs to be closed before the Flash Player can be installed.

            2012-04-17 21:14:33 +0000 [install started]

            installer: Package name is PlugIn

            installer: Upgrading at base path /

            installer: The upgrade was successful.

            2012-04-17 21:14:39 +0000 [install completed]

            2012-04-17 21:14:39 +0000 [install succeeded]

            2012-04-17 21:14:42 +0000 ----------  log end  ----------

            2012-05-09 19:35:16 +0000 ---------- log start ----------

            2012-05-09 19:35:18 +0000 1583

            2012-05-09 19:35:51 +0000 11210280

            2012-05-09 19:35:51 +0000 verifySignatureWithData : Message Verified!

            2012-05-09 19:35:56 +0000 ----------  log end  ----------

            2012-05-09 19:35:59 +0000 ---------- log start ----------

            2012-05-09 19:35:59 +0000 All install checks pass

            2012-05-09 19:36:11 +0000 User does not have any processes that need to be closed before the Flash Player can be installed.

            2012-05-09 19:36:11 +0000 [install started]

            installer: Package name is PlugIn

            installer: Upgrading at base path /

            installer: The upgrade was successful.

            2012-05-09 19:36:19 +0000 [install completed]

            2012-05-09 19:36:19 +0000 [install succeeded]

            2012-05-09 19:36:29 +0000 ----------  log end  ----------

            2012-06-14 19:23:15 +0000 ---------- log start ----------

            2012-06-14 19:23:15 +0000 1106

            2012-06-14 20:14:50 +0000 11580012

            2012-06-14 20:14:50 +0000 verifySignatureWithData : Message Verified!

            2012-06-14 20:14:55 +0000 ----------  log end  ----------

            2012-06-14 20:14:59 +0000 ---------- log start ----------

            2012-06-14 20:14:59 +0000 All install checks pass

            2012-06-14 20:15:09 +0000 User does not have any processes that need to be closed before the Flash Player can be installed.

            2012-06-14 20:15:09 +0000 [install started]

            installer: Package name is PlugIn

            installer: Upgrading at base path /

            installer: The upgrade was successful.

            sudo: no tty present and no askpass program specified

            2012-06-14 20:15:17 +0000 [install completed]

            2012-06-14 20:15:17 +0000 [install succeeded]

            2012-06-14 20:15:40 +0000 ----------  log end  ----------

            2012-06-14 20:15:40 +0000 Changing update mode to 1

            2012-07-13 19:51:13 +0000 ---------- log start ----------

            2012-07-13 19:51:13 +0000 664

            2012-07-13 19:52:46 +0000 11582449

            2012-07-13 19:52:47 +0000 verifySignatureWithData : Message Verified!

            2012-07-13 19:52:52 +0000 ----------  log end  ----------

            2012-07-13 19:52:57 +0000 ---------- log start ----------

            2012-07-13 19:52:57 +0000 All install checks pass

            2012-07-13 19:53:13 +0000 User has 1 process that needs to be closed before the Flash Player can be installed.

            2012-07-13 19:53:29 +0000 [install started]

            installer: Package name is PlugIn

            installer: Upgrading at base path /

            installer: The upgrade was successful.

            sudo: no tty present and no askpass program specified

            2012-07-13 19:53:42 +0000 [install completed]

            2012-07-13 19:53:42 +0000 [install succeeded]

            2012-07-13 19:54:04 +0000 ----------  log end  ----------

            2012-07-13 19:54:04 +0000 Changing update mode to 1

            2012-07-27 22:22:43 +0000 ---------- log start ----------

            2012-07-27 22:22:44 +0000 664

            2012-07-27 22:28:10 +0000 11582019

            2012-07-27 22:28:10 +0000 verifySignatureWithData : Message Verified!

            2012-07-27 22:28:20 +0000 ----------  log end  ----------

            2012-07-27 22:29:13 +0000 ---------- log start ----------

            2012-07-27 22:29:13 +0000 All install checks pass

            2012-07-27 22:29:22 +0000 User does not have any processes that need to be closed before the Flash Player can be installed.

            2012-07-27 22:29:23 +0000 [install started]

            installer: Package name is PlugIn

            installer: Upgrading at base path /

            installer: The upgrade was successful.

            sudo: no tty present and no askpass program specified

            2012-07-27 22:29:31 +0000 [install completed]

            2012-07-27 22:29:31 +0000 [install succeeded]

            2012-07-27 22:29:36 +0000 ----------  log end  ----------

            2012-07-27 22:29:36 +0000 Changing update mode to 0

            2012-08-21 22:07:48 +0000 ---------- log start ----------

            2012-08-21 22:07:49 +0000 602

            2012-08-21 22:16:28 +0000 11861772

            2012-08-21 22:16:28 +0000 verifySignatureWithData : Message Verified!

            2012-08-21 22:16:33 +0000 ----------  log end  ----------

            2012-08-21 22:16:36 +0000 ---------- log start ----------

            2012-08-21 22:16:36 +0000 All install checks pass

            2012-08-21 22:16:44 +0000 User does not have any processes that need to be closed before the Flash Player can be installed.

            2012-08-21 22:16:44 +0000 [install started]

            installer: Package name is PlugIn

            installer: Upgrading at base path /

            installer: The upgrade was successful.

            sudo: no tty present and no askpass program specified

            2012-08-21 22:16:51 +0000 [install completed]

            2012-08-21 22:16:51 +0000 [install succeeded]

            2012-08-21 22:17:22 +0000 ----------  log end  ----------

            2012-08-21 22:17:22 +0000 Changing update mode to 0

            2012-08-28 21:30:19 +0000 ---------- log start ----------

            2012-08-28 21:30:19 +0000 All install checks pass

            2012-08-28 21:30:29 +0000 User has 1 process that needs to be closed before the Flash Player can be installed.

            2012-08-28 21:30:41 +0000 [install started]

            installer: Package name is PlugIn

            installer: Upgrading at base path /

            installer: The upgrade was successful.

            sudo: no tty present and no askpass program specified

            2012-08-28 21:30:53 +0000 [install completed]

            2012-08-28 21:30:53 +0000 [install succeeded]

            2012-08-28 21:30:59 +0000 ----------  log end  ----------

            2012-08-28 21:30:59 +0000 Changing update mode to 0

            2012-08-28 21:31:23 +0000 ---------- log start ----------

            2012-08-28 21:31:30 +0000 ----------  log end  ----------

            2012-08-28 21:33:40 +0000 ---------- log start ----------

            2012-08-28 21:33:40 +0000 All install checks pass

            2012-08-28 21:33:47 +0000 User does not have any processes that need to be closed before the Flash Player can be installed.

            2012-08-28 21:33:47 +0000 [install started]

            installer: Package name is PlugIn

            installer: Upgrading at base path /

            installer: The upgrade was successful.

            sudo: no tty present and no askpass program specified

            2012-08-28 21:33:57 +0000 [install completed]

            2012-08-28 21:33:57 +0000 [install succeeded]

            2012-08-28 21:34:02 +0000 ----------  log end  ----------

            2012-08-28 21:34:02 +0000 Changing update mode to 0

            2012-11-08 00:20:00 +0000 ---------- log start ----------

            2012-11-08 00:20:00 +0000 580

            2012-11-08 00:25:45 +0000 16875066

            2012-11-08 00:25:45 +0000 verifySignatureWithData : Message Verified!

            2012-11-08 00:25:51 +0000 ----------  log end  ----------

            2012-11-08 00:25:54 +0000 ---------- log start ----------

            2012-11-08 00:25:54 +0000 All install checks pass

            2012-11-08 00:26:06 +0000 User does not have any processes that need to be closed before the Flash Player can be installed.

            2012-11-08 00:26:06 +0000 [install started]

            installer: Package name is PlugIn

            installer: Upgrading at base path /

            installer: The upgrade was successful.

            sudo: no tty present and no askpass program specified

            2012-11-08 00:26:14 +0000 [install completed]

            2012-11-08 00:26:14 +0000 [install succeeded]

            2012-11-08 00:26:18 +0000 ----------  log end  ----------

            2012-11-08 00:26:18 +0000 Changing update mode to 0

            2013-01-23 22:30:53 +0000 ---------- log start ----------

            2013-01-23 22:30:58 +0000 ----------  log end  ----------

            2013-01-23 22:32:41 +0000 ---------- log start ----------

            2013-01-23 22:32:41 +0000 All install checks pass

            2013-01-23 22:32:53 +0000 User does not have any processes that need to be closed before the Flash Player can be installed.

            2013-01-23 22:32:53 +0000 [install started]

            installer: Package name is PlugIn

            installer: Upgrading at base path /

            installer: The upgrade was successful.

            sudo: no tty present and no askpass program specified

            2013-01-23 22:33:06 +0000 [install completed]

            2013-01-23 22:33:06 +0000 [install succeeded]

            2013-01-23 22:33:11 +0000 ----------  log end  ----------

            2013-01-23 22:33:11 +0000 Changing update mode to 0

            2013-02-15 21:09:32 +0000 ---------- log start ----------

            2013-02-15 21:09:32 +0000 1214

            2013-02-15 21:09:32 +0000 1214

            2013-02-15 21:12:01 +0000 16931999

            2013-02-15 21:12:01 +0000 verifySignatureWithData : Message Verified!

            2013-02-15 21:12:07 +0000 ----------  log end  ----------

            2013-02-15 21:12:10 +0000 ---------- log start ----------

            2013-02-15 21:12:10 +0000 All install checks pass

            2013-02-15 21:12:20 +0000 User does not have any processes that need to be closed before the Flash Player can be installed.

            2013-02-15 21:12:20 +0000 [install started]

            installer: Package name is PlugIn

            installer: Upgrading at base path /

            installer: The upgrade was successful.

            sudo: no tty present and no askpass program specified

            2013-02-15 21:12:33 +0000 [install completed]

            2013-02-15 21:12:33 +0000 [install succeeded]

            2013-02-15 21:12:37 +0000 ----------  log end  ----------

            2013-02-15 21:12:37 +0000 Changing update mode to 0

            2013-04-15 21:07:15 +0000 ---------- log start ----------

            2013-04-15 21:07:16 +0000 1214

            2013-04-15 21:07:16 +0000 1214

            2013-04-15 21:18:53 +0000 ----------  log end  ----------

            2013-04-15 21:20:41 +0000 ---------- log start ----------

            2013-04-15 21:20:42 +0000 All install checks pass

            2013-04-15 21:20:43 +0000 ----------  log end  ----------

            2013-04-15 21:21:15 +0000 ---------- log start ----------

            2013-04-15 21:21:15 +0000 All install checks pass

            2013-04-15 21:21:16 +0000 ----------  log end  ----------

            2013-04-15 21:21:26 +0000 ---------- log start ----------

            2013-04-15 21:21:26 +0000 All install checks pass

            2013-04-15 21:21:27 +0000 ----------  log end  ----------

            2013-04-15 21:21:34 +0000 ---------- log start ----------

            2013-04-15 21:21:34 +0000 All install checks pass

            2013-04-15 21:21:36 +0000 ----------  log end  ----------

            2013-04-15 21:21:53 +0000 ---------- log start ----------

            2013-04-15 21:21:53 +0000 All install checks pass

            2013-04-15 21:21:54 +0000 [install started]

            2013-04-15 21:21:54 +0000 [install completed]

            2013-04-15 21:21:54 +0000 ----------  log end  ----------

            2013-04-15 21:23:40 +0000 ---------- log start ----------

            2013-04-15 21:23:40 +0000 All install checks pass

            2013-04-15 21:23:41 +0000 [install started]

            2013-04-15 21:23:41 +0000 [install completed]

            2013-04-15 21:23:41 +0000 ----------  log end  ----------

            2013-04-16 00:40:46 +0000 ---------- log start ----------

            2013-04-16 00:40:46 +0000 All install checks pass

            2013-04-16 00:40:47 +0000 ----------  log end  ----------

            2013-04-16 00:41:26 +0000 ---------- log start ----------

            2013-04-16 00:41:26 +0000 All install checks pass

            2013-04-16 00:41:27 +0000 [install started]

            2013-04-16 00:41:27 +0000 [install completed]

            2013-04-16 00:41:27 +0000 ----------  log end  ----------

            2013-04-16 00:44:28 +0000 ---------- log start ----------

            2013-04-16 00:44:28 +0000 All install checks pass

            2013-04-16 00:44:29 +0000 [install started]

            2013-04-16 00:44:30 +0000 [install completed]

            2013-04-16 00:44:30 +0000 ----------  log end  ----------

            2013-04-16 00:48:33 +0000 ---------- log start ----------

            2013-04-16 00:48:33 +0000 All install checks pass

            2013-04-16 00:48:34 +0000 ----------  log end  ----------

            2013-04-16 00:48:48 +0000 ---------- log start ----------

            2013-04-16 00:48:48 +0000 All install checks pass

            2013-04-16 00:48:49 +0000 [install started]

            2013-04-16 00:48:50 +0000 [install completed]

            2013-04-16 00:48:50 +0000 ----------  log end  ----------

            2013-04-16 16:47:34 +0000 ---------- log start ----------

            2013-04-16 16:47:34 +0000 All install checks pass

            2013-04-16 16:47:34 +0000 [install started]

            2013-04-16 16:47:35 +0000 [install completed]

            2013-04-16 16:47:35 +0000 ----------  log end  ----------

            2013-04-16 16:55:30 +0000 ---------- log start ----------

            2013-04-16 16:55:30 +0000 All install checks pass

            2013-04-16 16:55:30 +0000 ----------  log end  ----------

            2013-04-16 16:55:53 +0000 ---------- log start ----------

            2013-04-16 16:55:53 +0000 All install checks pass

            2013-04-16 16:55:53 +0000 [install started]

            2013-04-16 16:55:54 +0000 [install completed]

            2013-04-16 16:55:54 +0000 ----------  log end  ----------

            2013-04-16 17:00:17 +0000 ---------- log start ----------

            2013-04-16 17:00:17 +0000 All install checks pass

            2013-04-16 17:00:17 +0000 [install started]

            2013-04-16 17:00:18 +0000 [install completed]

            2013-04-16 17:00:18 +0000 ----------  log end  ----------