4 Replies Latest reply on Apr 16, 2013 2:04 PM by chris.campbell

    Likes2Walk

    likes2walk

      What to do when you repeatedly get the “General Installation Error”

       

      Mac OS 10.7.5

      Safari 6.0.3 (7536.28.10)

      Flash Player “11.6.602.180”. None now. I uninstalled the version I had. I never could find a version. This is what the “summary window” showed at the beginning of the install process.

       

        As directed by the <WWW.bodum.com> web site, downloaded Flash Player upgrade Installer. Started installation, Closed Safari when directed. Soon after installation resumed, received message “General Installation Error”. Read trouble shooting instructions, used uninstaller for Flash Player, closed all programs, shut down computer. Restarted computer, down loaded Flash Player installation again. Using the new down load, went through the same steps as directed, soon after closing Safari got the same message “General Installation Error”.

        • 1. Re: Likes2Walk
          chris.campbell Adobe Employee

          I apologize for this installation issue.  We'd like to investigate this further.  If possible, please post the contents of your FlashPlayerInstallManager.log.

           

          Once done, please try downloading and installing from the "Direct Link" installer located at the top of this link:

           

          Thanks,

          Chris

          • 2. Re: Likes2Walk
            likes2walk Level 1

            2010-08-16 17:17:55 -0500 ---------- log start ----------

            2010-08-16 17:17:55 -0500 All install checks pass

            2010-08-16 17:18:24 -0500 User has 2 processes that need to be closed before the Flash Player can be installed.

            2010-08-16 17:19:22 -0500 [install started]

            installer: Package name is PlugIn

            installer: Upgrading volume mounted at /.

            installer: The upgrade was successful.

            2010-08-16 17:19:47 -0500 [install completed]

            2010-08-16 17:19:47 -0500 [install succeeded]

            2010-08-16 17:19:56 -0500 ----------  log end  ----------

            2012-06-08 21:41:51 +0000 ---------- log start ----------

            2012-06-08 21:41:51 +0000 All install checks pass

            2012-06-08 21:42:59 +0000 User has 1 process that needs to be closed before the Flash Player can be installed.

            2012-06-08 21:43:36 +0000 [install started]

            installer: Package name is PlugIn

            installer: Upgrading at base path /

            installer: The upgrade was successful.

            sudo: no tty present and no askpass program specified

            2012-06-08 21:43:42 +0000 [install completed]

            2012-06-08 21:43:42 +0000 [install succeeded]

            2012-06-08 21:44:05 +0000 ----------  log end  ----------

            2012-06-08 21:44:05 +0000 Changing update mode to 0

            2012-08-16 21:54:54 +0000 ---------- log start ----------

            2012-08-16 21:54:54 +0000 All install checks pass

            2012-08-16 21:55:50 +0000 User has 1 process that needs to be closed before the Flash Player can be installed.

            2012-08-16 21:56:22 +0000 [install started]

            installer: Package name is PlugIn

            installer: Upgrading at base path /

            installer: The upgrade was successful.

            sudo: no tty present and no askpass program specified

            2012-08-16 21:56:29 +0000 [install completed]

            2012-08-16 21:56:29 +0000 [install succeeded]

            2012-08-16 21:57:25 +0000 ----------  log end  ----------

            2012-08-16 21:57:25 +0000 Changing update mode to 1

            2012-08-22 02:57:28 +0000 ---------- log start ----------

            2012-08-22 02:57:28 +0000 602

            2012-08-22 02:58:50 +0000 11861772

            2012-08-22 02:58:50 +0000 verifySignatureWithData : Message Verified!

            2012-08-22 02:58:54 +0000 ----------  log end  ----------

            2012-08-22 02:59:01 +0000 ---------- log start ----------

            2012-08-22 02:59:01 +0000 All install checks pass

            2012-08-22 02:59:14 +0000 User has 1 process that needs to be closed before the Flash Player can be installed.

            2012-08-22 02:59:38 +0000 [install started]

            installer: Package name is PlugIn

            installer: Upgrading at base path /

            installer: The upgrade was successful.

            sudo: no tty present and no askpass program specified

            2012-08-22 02:59:44 +0000 [install completed]

            2012-08-22 02:59:44 +0000 [install succeeded]

            2012-08-22 03:00:25 +0000 ----------  log end  ----------

            2012-08-22 03:00:25 +0000 Changing update mode to 1

            2012-10-13 03:27:05 +0000 ---------- log start ----------

            2012-10-13 03:27:05 +0000 602

            2012-10-13 03:39:01 +0000 11866905

            2012-10-13 03:39:01 +0000 verifySignatureWithData : Message Verified!

            2012-10-13 03:39:06 +0000 ----------  log end  ----------

            2012-10-13 03:39:17 +0000 ---------- log start ----------

            2012-10-13 03:39:17 +0000 All install checks pass

            2012-10-13 03:39:35 +0000 User does not have any processes that need to be closed before the Flash Player can be installed.

            2012-10-13 03:39:35 +0000 [install started]

            installer: Package name is PlugIn

            installer: Upgrading at base path /

            installer: The upgrade was successful.

            sudo: no tty present and no askpass program specified

            2012-10-13 03:39:43 +0000 [install completed]

            2012-10-13 03:39:43 +0000 [install succeeded]

            2012-10-13 03:40:12 +0000 ----------  log end  ----------

            2012-10-13 03:40:12 +0000 Changing update mode to 0

            2012-11-11 00:52:57 +0000 ---------- log start ----------

            2012-11-11 00:52:57 +0000 580

            2012-11-11 00:53:18 +0000 16875066

            2012-11-11 00:53:19 +0000 verifySignatureWithData : Message Verified!

            2012-11-11 00:53:24 +0000 ----------  log end  ----------

            2012-11-11 00:53:31 +0000 ---------- log start ----------

            2012-11-11 00:53:31 +0000 All install checks pass

            2012-11-11 00:53:48 +0000 User has 1 process that needs to be closed before the Flash Player can be installed.

            2012-11-11 00:54:24 +0000 [install started]

            installer: Package name is PlugIn

            installer: Upgrading at base path /

            installer: The upgrade was successful.

            sudo: no tty present and no askpass program specified

            2012-11-11 00:54:35 +0000 [install completed]

            2012-11-11 00:54:35 +0000 [install succeeded]

            2012-11-11 00:54:39 +0000 ----------  log end  ----------

            2012-11-11 00:54:39 +0000 Changing update mode to 0

            2013-02-14 18:08:55 +0000 ---------- log start ----------

            2013-02-14 18:08:56 +0000 1214

            2013-02-14 18:08:56 +0000 1214

            2013-02-14 18:09:31 +0000 16931999

            2013-02-14 18:09:31 +0000 verifySignatureWithData : Message Verified!

            2013-02-14 18:09:40 +0000 ----------  log end  ----------

            2013-02-14 18:09:49 +0000 ---------- log start ----------

            2013-02-14 18:09:49 +0000 All install checks pass

            2013-02-14 18:10:34 +0000 User has 1 process that needs to be closed before the Flash Player can be installed.

            2013-02-14 18:11:00 +0000 [install started]

            installer: Package name is PlugIn

            installer: Upgrading at base path /

            installer: The upgrade was successful.

            sudo: no tty present and no askpass program specified

            2013-02-14 18:11:11 +0000 [install completed]

            2013-02-14 18:11:11 +0000 [install succeeded]

            2013-02-14 18:11:15 +0000 ----------  log end  ----------

            2013-02-14 18:11:15 +0000 Changing update mode to 0

            2013-04-16 16:58:48 +0000 ---------- log start ----------

            2013-04-16 16:58:48 +0000 1214

            2013-04-16 16:58:48 +0000 1214

            2013-04-16 16:59:46 +0000 ----------  log end  ----------

            2013-04-16 17:05:33 +0000 ---------- log start ----------

            2013-04-16 17:05:33 +0000 All install checks pass

            2013-04-16 17:05:34 +0000 ----------  log end  ----------

            2013-04-16 17:05:58 +0000 ---------- log start ----------

            2013-04-16 17:05:58 +0000 All install checks pass

            2013-04-16 17:05:59 +0000 [install started]

            2013-04-16 17:05:59 +0000 [install completed]

            2013-04-16 17:05:59 +0000 ----------  log end  ----------

            2013-04-16 17:23:39 +0000 ---------- log start ----------

            2013-04-16 17:23:51 +0000 ----------  log end  ----------

            2013-04-16 17:30:09 +0000 ---------- log start ----------

            2013-04-16 17:30:09 +0000 All install checks pass

            2013-04-16 17:30:10 +0000 ----------  log end  ----------

            2013-04-16 17:30:36 +0000 ---------- log start ----------

            2013-04-16 17:30:36 +0000 All install checks pass

            2013-04-16 17:30:36 +0000 [install started]

            2013-04-16 17:30:37 +0000 [install completed]

            2013-04-16 17:30:37 +0000 ----------  log end  ----------

            2013-04-16 17:41:24 +0000 ---------- log start ----------

            2013-04-16 17:41:39 +0000 User has 1 process that needs to be closed before the Flash Player can be uninstalled.

            2013-04-16 17:42:27 +0000 ----------  log end  ----------

            2013-04-16 17:42:14 +0000 Changing update mode to 1

            2013-04-16 17:53:45 +0000 ---------- log start ----------

            2013-04-16 17:53:45 +0000 All install checks pass

            2013-04-16 17:53:45 +0000 [install started]

            2013-04-16 17:53:46 +0000 [install completed]

            2013-04-16 17:53:46 +0000 ----------  log end  ----------

            2013-04-16 17:56:18 +0000 ---------- log start ----------

            2013-04-16 17:56:18 +0000 All install checks pass

            2013-04-16 17:56:18 +0000 [install started]

            2013-04-16 17:56:19 +0000 [install completed]

            2013-04-16 17:56:19 +0000 ----------  log end  ----------

            • 3. Re: Likes2Walk
              likes2walk Level 1

              Chris Campbell

               

              Hope this gets to you. I'm not reallyall that computer savy. I sent the install manager log, then downloaded from "Direct Link installer". Started the installer, and ran into the same "General InstallerError" There was no prompt to close Safari this time, but still no luckwith installation.

              • 4. Re: Likes2Walk
                chris.campbell Adobe Employee

                Would you be willing to do a quick desktop sharing session with me so I can take a look at your system?  If so, please email me at ccampbel@adobe.com.

                 

                Thanks,

                Chris