1 Reply Latest reply on Apr 17, 2013 4:01 AM by sjpt

    authorization

    VERONIQUE DESOER

      It is impossible to authorize my computer with my e-mail address and password; it says that there is an error in activation

        • 1. Re: authorization
          sjpt Level 4

          Sometimes ADE gets in a half-connected state.

          Often the error message it gives in that case has nothing to do with the real error.

           

          Deauthorise to remove any old (possibly confused) authorizations.  ctrl-shift-D (cmd-shift-D on Mac) when in Library view on ADE.

          Restart ADE.

          Try to authorize again.