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Flash Player issues on websites, including Adobe. FP settings are not displayed.

Community Beginner ,
Apr 18, 2013 Apr 18, 2013

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Windows Professional - 64 Bit

Internet Explorer 9

Flash Player

=O====== M/11.7.700.169 2013-04-19+00-25-16.352 ========

0000 00000010 "C:\Users\EDDIEH~1\AppData\Local\Temp\{BF8BEA9D-3F1E-4262-BA16-AC344D1FA065}\InstallFlashPlayer.exe" -install -skipARPEntry -iv 8 -au 0

0001 00001036 Software\Macromedia\FlashPlayer\SafeVersions/11.0 2

0002 00001036 Software\Macromedia\FlashPlayerActiveX/PlayerPath 2

0003 00000020 C:\windows\SysWOW64\FlashPlayerCPLApp.cpl

0004 00001037 SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall\Adobe Flash Player ActiveX/ 2

0005 00001037 SOFTWARE\Microsoft\Windows NT\CurrentVersion\Image File Execution Options\\FlashUtil64_11_6_602_168_ActiveX.exe/ 2

0006 00000013 C:\windows\system32\Macromed\Flash\Flash64_11_7_700_169.ocx

0007 00000015 C:\windows\system32\Macromed\Flash\FlashUtil64_11_7_700_169_ActiveX.exe

0008 00000016 C:\windows\system32\Macromed\Flash\FlashUtil64_11_7_700_169_ActiveX.dll

0009 00000023 C:\windows\system32\Macromed\Flash\activex.vch

0010 00000019 C:\windows\SysWOW64\FlashPlayerCPLApp.cpl

0011 00000012

I am not able to view embedded videos on websites, although I am able to view YouTube videos via a URL or via the website. The video boxes are blacked out, although I can cursor to the controls, start/stop the video, and hear the audio. Additionally, when a video is right clicked showing 'Settings, Global Settings, and About...". Clicking "Settings" appears to do nothing or nothing is displayed. Clicking "Global Settings" works correctly.On the Advanced tab, the Active X Verison is displayed, however, the Plug-in Version says "Not Installed". Is this my issue? 

I have disabled Active X filtering, enabled the Shockwave Flash Object in Toolbars and Extensions, under Manage Add-ons. Additionally, I have uninstalled and re-installed Flash Player multiple times with Norton Smart Firewall and Virus Smart Protection disabled.

I visited one of the "test" sites I found in the forum, that has a column of green boxes with the verions displayed. I'm at a total loss here.

Thank you for your time in advance!

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LEGEND ,
Apr 18, 2013 Apr 18, 2013

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Can you check if there is a newer device driver available for your display adapter; see http://forums.adobe.com/thread/945765

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Community Beginner ,
Apr 19, 2013 Apr 19, 2013

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Thank you Pat. I have two display adapters:

AMD Radeon HD 6750M

Intel(R) HD Graphics Family

Both are up to date, with no resolution for my issue. Is the plug-in versison required?

Thank you in advance for your time.

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New Here ,
Apr 20, 2013 Apr 20, 2013

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Hi UH, I resolved this issue uninstalling a recent MS KB2670838 update installed on my system 3/31/2013.

See my thread here:  5252398 (I had trouble inserting the URL). I have similar graphics adapters as you. Hope this helps you as well!  Chris J.

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Community Beginner ,
Apr 22, 2013 Apr 22, 2013

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Amazing! Thanks Chris!

Who would have guessed backing out a Windows update would be the fix!

Finally!!

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