1 Reply Latest reply on Apr 19, 2013 1:36 AM by sjpt

    Can't Authorize


      I have downloaded Adobe digital editions but every time I try to authorize a message comes up "Please wait while your computer is authorizing" and green bar comes up but it never finishes and never authorizes. I have tried uninstalling and reinstalling but it still does the same, help!

        • 1. Re: Can't Authorize
          sjpt Level 4


          It may help (no promise) to completely deauthorize first: it sometimes gets into a half and half state.


          In ADE Library view, hit ctrl-shift-D (cmd-shift-D on a Mac).

          Restart ADE.

          Try again to authorize.



          Try with your antivirus and firewall temporarily turned off.



          Another thing that may help is to install the older but more reliable ADE1.7.2 and try registering that.

          Version 1.7.2, it is a little difficult to find, available on Adobe site for Windows and for Mac.


          The forum software is sometimes corrupting the link above.  There shouldn't be a blank in 'editio ns.html'.  The following redirects to the same page: http://tinyurl.com/diged172