1 Reply Latest reply on Apr 19, 2013 1:36 AM by sjpt

    Can't Authorize

    Gloria_C_56

      I have downloaded Adobe digital editions but every time I try to authorize a message comes up "Please wait while your computer is authorizing" and green bar comes up but it never finishes and never authorizes. I have tried uninstalling and reinstalling but it still does the same, help!

        • 1. Re: Can't Authorize
          sjpt Level 4

          ~~~

          It may help (no promise) to completely deauthorize first: it sometimes gets into a half and half state.

           

          In ADE Library view, hit ctrl-shift-D (cmd-shift-D on a Mac).

          Restart ADE.

          Try again to authorize.

           

          ~~~

          Try with your antivirus and firewall temporarily turned off.

           

          ~~~

          Another thing that may help is to install the older but more reliable ADE1.7.2 and try registering that.

          Version 1.7.2, it is a little difficult to find, available on Adobe site for Windows and for Mac.

          http://helpx.adobe.com/digital-editions/kb/cant-install-digital-editions.html

          The forum software is sometimes corrupting the link above.  There shouldn't be a blank in 'editio ns.html'.  The following redirects to the same page: http://tinyurl.com/diged172