10 Replies Latest reply on May 18, 2014 11:44 PM by al.shebah

    Photoshop CS6 crashes Windows 8

    ZTolhurst

      I just got a brand new Dell XPS8500 with Windows 8 2 days ago and installed CS6, and I'm having problems with Photoshop crashing, Indesign has also crashed a few times. Photoshop seems to be working for a few minutes and then crashes, and just says that it has encountered a problem and needs to close, no further explanation. It looks like my Windows is up to date, but when I try to download Adobe updates it says "The update server is not responding. The server might be offline temporarily or the internet or firewall settings may be incorrect". I didn't think there would be updates, I only installed 2 days ago. Help!

        • 1. Re: Photoshop CS6 crashes Windows 8
          Mylenium Most Valuable Participant

          Find the exact crash report and also provide the full system info:

           

          Working with your Operating System’s Tools

           

          Mylenium

          • 2. Re: Photoshop CS6 crashes Windows 8
            ZTolhurst Level 1

            System info.jpg

            crash.jpg

             

            I think I found the crash report. It says:

             

            Fault bucket -1184646874, type 1

            Event Name: APPCRASH

            Response: Not available

            Cab Id: 0

             

             

            Problem signature:

            P1: Photoshop.exe

            P2: 13.0.0.0

            P3: 4f61beba

            P4: aticfx32.dll

            P5: 8.17.10.1140

            P6: 4ff4fa99

            P7: c0000005

            P8: 00075faf

            P9:

            P10:

             

             

            Attached files:

            C:\Users\kristenw\AppData\Local\Temp\WERD847.tmp.WERInternalMetadata.xml

             

             

            These files may be available here:

            C:\Users\kristenw\AppData\Local\Microsoft\Windows\WER\ReportArchive\AppCrash_Photoshop.exe _1ca56b5e58026b6d042d8e4dfd57d20c4fe96c_136f20ca

             

             

            Analysis symbol:

            Rechecking for solution: 0

            Report Id: 2b268e01-a8be-11e2-be74-b8763f83476e

            Report Status: 0

            Hashed bucket: c93b20f6301db5a08919f998a5db258c

             

            Does any of this make sense?

            • 3. Re: Photoshop CS6 crashes Windows 8
              Level 7

              You crashed in aticfx32.dll -- part of your Radeon driver software.

              You need to update that from AMD's website (the 13.3 beta 3 drivers are currently the most stable).

               

              Also, you have Photoshop 13.0.0 -- you didn't install the updates for Photoshop.

              1 person found this helpful
              • 4. Re: Photoshop CS6 crashes Windows 8
                ZTolhurst Level 1

                Thank you, I'll try that.

                • 5. Re: Photoshop CS6 crashes Windows 8
                  ZTolhurst Level 1

                  I got the Radeon update and that installed ok. Now I'm having problems with the Adobe Application Manager. I'm trying to get the updates but I keep getting an error message that says "The update server is not responding. The server might be offline temporarily, or the Internet or firewall settings may be incorrect."  I read on another thread that you need to remove a "Microsoft Wif-Fi Direct Virtual Adapter" which I did, (I'm on ethernet), but it hasn't solved it. Photoshop is still crashing. Sorry to be such a pest.

                  • 6. Re: Photoshop CS6 crashes Windows 8
                    Noel Carboni Level 8

                    It might be helpful if you'll go look in the Application event log again and retrieve the information for the latest crash.  It's possible it's not happening for the same reasons.

                     

                    Also, have you rebooted since the driver installation?  That's often helpful, even though the driver installer doesn't demand it.

                     

                    -Noel

                    • 7. Re: Photoshop CS6 crashes Windows 8
                      ZTolhurst Level 1

                      The last one says:

                       

                      Photoshop.exe


                      13.0.0.0


                      4f61beba


                      aticfx32.dll


                      8.17.10.1140


                      4ff4fa99


                      c0000005


                      00075faf


                      1a4c


                      01ce3ee92692110e


                      C:\Program Files (x86)\Adobe\Adobe Photoshop CS6\Photoshop.exe


                      C:\Windows\SYSTEM32\aticfx32.dll


                      f27efd4a-aaed-11e2-be74-b8763f83476e

                      Faulting application name: Photoshop.exe, version: 13.0.0.0, time stamp: 0x4f61beba

                      Faulting module name: aticfx32.dll, version: 8.17.10.1140, time stamp: 0x4ff4fa99

                      Exception code: 0xc0000005

                      Fault offset: 0x00075faf

                      Faulting process id: 0x1a4c

                      Faulting application start time: 0x01ce3ee92692110e

                      Faulting application path: C:\Program Files (x86)\Adobe\Adobe Photoshop CS6\Photoshop.exe

                      Faulting module path: C:\Windows\SYSTEM32\aticfx32.dll

                      Report Id: f27efd4a-aaed-11e2-be74-b8763f83476e

                      Faulting package full name:

                      Faulting package-relative application ID:

                       

                       

                      I will try a restart now.

                      • 8. Re: Photoshop CS6 crashes Windows 8
                        Level 7

                        Same reason, same driver that has not been updated for some reason.

                        • 9. Re: Photoshop CS6 crashes Windows 8
                          ZTolhurst Level 1

                          Hey guys, still had no luck. Tried updates from Dell, Windows, and Adobe. The Adobe updates don't seem to be installing, I've tried from the website and they seem to still ok but the programs all say that they need updates. I keep getting The update server is not responding when I try through programs or application manager. I'm trying to get the tech support guy that set it up last week to come back in and have a look. Fingers crossed. Thanks for your suggestions, I will let you know when it's fixed and what the issue is.

                          • 10. Re: Photoshop CS6 crashes Windows 8
                            al.shebah

                            Hi all.

                            Thank you all for greeting support.

                             

                            Really I was had same problem I am using Windows 8.1 Pro and Intel® G33 Express Belt-in card when I check my Graphics Card Driver I found it configured as windows default drivers.

                            I download the Windows 7 64Bit from Intel site and install it.

                            Now everything is working fine.