I think I found the crash report. It says:
Fault bucket -1184646874, type 1
Event Name: APPCRASH
Response: Not available
Cab Id: 0
These files may be available here:
Rechecking for solution: 0
Report Id: 2b268e01-a8be-11e2-be74-b8763f83476e
Report Status: 0
Hashed bucket: c93b20f6301db5a08919f998a5db258c
Does any of this make sense?
1 person found this helpful
You crashed in aticfx32.dll -- part of your Radeon driver software.
You need to update that from AMD's website (the 13.3 beta 3 drivers are currently the most stable).
Also, you have Photoshop 13.0.0 -- you didn't install the updates for Photoshop.
Thank you, I'll try that.
I got the Radeon update and that installed ok. Now I'm having problems with the Adobe Application Manager. I'm trying to get the updates but I keep getting an error message that says "The update server is not responding. The server might be offline temporarily, or the Internet or firewall settings may be incorrect." I read on another thread that you need to remove a "Microsoft Wif-Fi Direct Virtual Adapter" which I did, (I'm on ethernet), but it hasn't solved it. Photoshop is still crashing. Sorry to be such a pest.
It might be helpful if you'll go look in the Application event log again and retrieve the information for the latest crash. It's possible it's not happening for the same reasons.
Also, have you rebooted since the driver installation? That's often helpful, even though the driver installer doesn't demand it.
The last one says:
Photoshop.exe 188.8.131.52 4f61beba aticfx32.dll 184.108.40.2060 4ff4fa99 c0000005 00075faf 1a4c 01ce3ee92692110e C:\Program Files (x86)\Adobe\Adobe Photoshop CS6\Photoshop.exe C:\Windows\SYSTEM32\aticfx32.dll f27efd4a-aaed-11e2-be74-b8763f83476e
Faulting application name: Photoshop.exe, version: 220.127.116.11, time stamp: 0x4f61beba
Faulting module name: aticfx32.dll, version: 18.104.22.1680, time stamp: 0x4ff4fa99
Exception code: 0xc0000005
Fault offset: 0x00075faf
Faulting process id: 0x1a4c
Faulting application start time: 0x01ce3ee92692110e
Faulting application path: C:\Program Files (x86)\Adobe\Adobe Photoshop CS6\Photoshop.exe
Faulting module path: C:\Windows\SYSTEM32\aticfx32.dll
Report Id: f27efd4a-aaed-11e2-be74-b8763f83476e
Faulting package full name:
Faulting package-relative application ID:
I will try a restart now.
Same reason, same driver that has not been updated for some reason.
Hey guys, still had no luck. Tried updates from Dell, Windows, and Adobe. The Adobe updates don't seem to be installing, I've tried from the website and they seem to still ok but the programs all say that they need updates. I keep getting The update server is not responding when I try through programs or application manager. I'm trying to get the tech support guy that set it up last week to come back in and have a look. Fingers crossed. Thanks for your suggestions, I will let you know when it's fixed and what the issue is.
Thank you all for greeting support.
Really I was had same problem I am using Windows 8.1 Pro and Intel® G33 Express Belt-in card when I check my Graphics Card Driver I found it configured as windows default drivers.
I download the Windows 7 64Bit from Intel site and install it.
Now everything is working fine.