What is your operating system & browser?
Once again, I'm using Mac OSX 10.8.3 (Mountain Lion*), Safari
Sorry, I didn't notice that you provided the information in the subject line.
What information do you get at http://helpx.adobe.com/flash-player/kb/find-version-flash-player.html#main_Find_the_Flash_ Player_version_installed_on_your_machine ?
Hi Mike, I have been having similar/same problem for the last 3 days!!! I tried everything and many many hours of frustrating install uninstall etc etc..
Finally SUCCEDED a few minutes ago.
Ok so this is what i did, (for the umpteenth time!)
1. Install the latest FP 11.7
2. Go to your Mac "Library" folder, then look for folder "Internet Plug-Ins" lower down the list
3. look for "Flash Player.plugin" under "Internet Plug-Ins" folder
4.You should see "Flash Player.plugin" and the next right column (date modified)will show Today and the time you installed it, (should be a few minutes ago from when you installed)
5. If you see any other "Flash Player.plugin" that have a previous date, move to Trash. Only "Flash Player.plugin"
^. You should have only the latest "Flash Player.plugin" remaining.
6. Restart your computer.
7. You can check your library/Internet Plug-Ins again after restart to see if you have the latest version only.
8. Best of luck
@ Pat, I get the "blank" box, indicating that Flash has not been installed on my computer.
@rikjac1, Thank you for your suggestions, but I am only finding one file in my Library labeled "Flash Player.plugin"
Restarting the computer didn't help either. Thanks again though.
3 days later, and I'm still unable to get this working. Will I have better luck switching browsers?
4 Days later... Still nothing.
I've seriously tried everything, can I at least get a confirmation that there is a bug with the latest version of Flash Player. At least this way I will know for sure that someone is working on a fix. I've just about tried everything here. From uninstall to reinstalling, deleting suggested plugin files, to restarting, to doing a rain-dance.
Please give me some kind of hope here.
Try going to Safari's help menu and selecting Installed Plug-ins. Do you see Shockwave Flash listed? If so, what version is reported? If not, can you verify that "enable plug-ins" is checked in the security tab of Safari's preferences dialog?
Thanks for the response Chris. Plug-ins enabled, and Shockwave Flash is listed as ver Shockwave Flash 11.7 r700
Interesting. Can you temporarily install Firefox and try that out? Firefox uses the same plugin file that Safari uses and I'd like to verify that the plugin is functional.