8 Replies Latest reply on May 4, 2013 8:47 PM by Wizarddamacumba

    Help with audio.


      There is no audio from the timeline in Premiere Pro CS6. The clip plays well before imported to Premiere. Do you hsve any suggestions as to what could be the problem?

        • 1. Re: Help with audio.
          Jim_Simon Level 8

          Have you waited for the conforming process to finish?  Do you see a waveform?  Do the audio meters move?

          • 2. Re: Help with audio.
            the_wine_snob Level 9

            Welcome to the forum.


            For info on Conforming Audio and Indexing files, see this article: http://forums.adobe.com/message/3892177#3892177


            Also, did you Copy the full folder structure from the camera's card, to the HDD, and Import from there?


            Good luck,



            • 3. Re: Help with audio.
              John T Smith Adobe Community Professional & MVP

              More information needed for someone to help... please click below and provide the requested information

              -Information FAQ http://forums.adobe.com/message/4200840

              • 4. Re: Help with audio.
                MentorWLO Level 1

                Thank you John for your gracious rebuke. I should have realized that help would be almost impossible with out some basic information about the system. Here is what I have been able to ascertain about my system:

                  Model Name:     iMac

                  Model Identifier:     iMac13,2

                  Processor Name:     Intel Core i7

                  Processor Speed:     3.4 GHz    Number of Processors:     1

                  Total Number of Cores:     4

                  L2 Cache (per Core):     256 KB

                  L3 Cache:     8 MB

                  Memory:     8 GB


                Graphics card Nvidia GTX 680MX 2048MB

                Productivity Suite CS6 latest update

                Matrox MOX2 Mini with Max Software ver.


                No other software is running when this happens.


                The clip is .mov file h.264 compressed.


                Thanks again for your assistance.


                Bill Owens

                • 5. Re: Help with audio.
                  Matrox support

                  Hi MentorWLO,


                  Please download the user PDF manual, look at pages 79 and 80 for audio settings.


                  http://matrox.com/video/media/pdf/support/mac/mxo2/doc/en_Matrox_MXO2_Installation_and_Use r_Guide_3_3.pdf





                  • 6. Re: Help with audio.
                    Allynn Wilkinson Level 3

                    If you've waited for the conforming to happen and still don't see a wave form (and you've deleted the clip and tried importing it again... and again... and again), you may have the same problem I had last week. 


                    I was trying to create a compilation DVD for a retiring faculty member and was given a bunch of clips (most H.264).  About half of them came in just peachy with audio intact.  The others would not import with audio no matter what I tried (even though they played just fine in QT).  Since my back was up against the wall, I just exported the aiff from QTPro and married it together with the video in Premiere and got on with my life. 


                    After the final project was delivered I spent some time trying to diagnose the issue.  As near as I can tell, there was some vague corruption in the header of the files that would not import.  Windows Movie Maker threw a hissy fit on every one of them (though FPC 7 didn't seem to mind).  GSpot gave a warning I didn't quite understand.


                    You could try (just as an experiment) re-saving them in QT Pro (this won't transcode, it will just rewrite the header info).  Also, see if you can import other H.264 files.  And, of course, watch that conforming bar; it is very, very important!

                    • 7. Re: Help with audio.
                      MentorWLO Level 1

                      Thanks Allynn,


                      That seems to get the job done. I thank you all for shareing!



                      • 8. Re: Help with audio.
                        Wizarddamacumba Level 1

                        WHat is this QT pRO ? I am having the same problem with this H264 files, wich is from a Blu-ray rip i got from the internet...does anyone know a codec converter ? i think its the codec.