26 Replies Latest reply on May 3, 2013 10:49 AM by tottieirene

    How can I install Flash Player 11.7 on my Mac?

    tottieirene

      I've been trying to install Adobe Flash Player 11.7. on my Mac for months. Finally, today I decided to "take the bull by the horns" and have spent several hours trying to get to the bottom of the problem -- to no avail. I've followed every support directive on Google, on Mac Support, and on Adobe Support and Forums (so difficult to use, by the way). Now my computer has NO Flash Player; I've uninstalled it as directed in one step of the process.

       

      I'm running a MacBook Pro, OS X, 10.6.8

      My browser is Mozilla Firefox

       

      Please help

      T. Breher

        • 1. Re: How can I install Flash Player 11.7 on my Mac?
          pwillener Level 8

          tottieirene wrote:

           

          spent several hours trying to get to the bottom of the problem

          Well, what is the problem - do you get any error messages?  What exactly happens when you try to install?

          • 2. Re: How can I install Flash Player 11.7 on my Mac?
            tottieirene Level 1

            I don't know what the problem is, i.e, why it is not downloading. I get this dropdown:

            • 3. Re: How can I install Flash Player 11.7 on my Mac?
              pwillener Level 8

              Sorry, I see nothing after the colon.

              • 4. Re: How can I install Flash Player 11.7 on my Mac?
                tottieirene Level 1

                Sorry. This is the screen of what I get when I try to install Flash Player 11.7

                • 5. Re: How can I install Flash Player 11.7 on my Mac?
                  pwillener Level 8

                  How are you trying to post that screenshot?  Use the camera icon in the forum editor.

                  • 7. Re: How can I install Flash Player 11.7 on my Mac?
                    pwillener Level 8

                    I don't know what you are doing; your post is empty.

                    • 8. Re: How can I install Flash Player 11.7 on my Mac?
                      tottieirene Level 1

                      I imported the screen shot into iPhoto, then sent an e-mail containing the image from iPhoto. I sent it to the e-mail address as a reply to the e-mail notice to me; I didn't sent it through the forum, because I'm not able to copy and paste it, nor drag it into my reply forum page. This is the e-mail I've been sending it to: jive-1604812995-177y6-2-34qh9@mail.forums.adobe.com

                       

                      This is a description of the screen shot: it's a black drop-down with a blue installation bar that stops at 18% (or on subseqent attempts, 16%, 5%...). Within the installation progress bar there is text that says the installation failed. Below that bar, there's a red triangle with an exclamation  point in it (!), and the text says "This installation failed. Get support".

                       

                      When I've followed the support suggestions, none of them results in an installation. I've read in the forums that there are other people who are having this same problem. What have you been telling them to do?

                       

                      I've made another attempt to download the screen shot:

                       

                       

                      Tot

                       

                      Message was edited by: tottieirene I see it didn't work again. Each time the shot shows up in the message I send; it just doesn't get through to you for some reason...)

                      • 9. Re: How can I install Flash Player 11.7 on my Mac?
                        pwillener Level 8

                        Images cannot be sent to the forum via email; they must be attached in the forum editor using the camera icon.

                         

                        What I was trying to elicit from you is that information; the screenshot that you already had.  With this information perhaps some of the Mac specialists here at the forum will be able to help you.

                         

                        One thing to try is this installer: http://fpdownload.macromedia.com/get/flashplayer/current/licensing/mac/install_flash_playe r_11_osx.dmg

                        • 10. Re: How can I install Flash Player 11.7 on my Mac?
                          tottieirene Level 1

                          flash forum.jpg

                          Thanks, Pat, but this is the drop-down I got with the link to the installer that you just sent -- still failure. (Did you get the screen shot this time, I hope?)

                          • 11. Re: How can I install Flash Player 11.7 on my Mac?
                            pwillener Level 8

                            Thank you; the screenshot came through this time.

                             

                            Sorry that the full installer did not work as well.  Hopefully some Adobe staff can tell you where to find the install logs on a Mac.

                            • 12. Re: How can I install Flash Player 11.7 on my Mac?
                              tottieirene Level 1

                              I hope someone can help me. I'll stand by and wait.

                              Thanks, Tot

                              • 13. Re: How can I install Flash Player 11.7 on my Mac?
                                pwillener Level 8

                                I have asked Chris from the Adobe Flash Player team to have someone look at this topic.

                                • 14. Re: How can I install Flash Player 11.7 on my Mac?
                                  tottieirene Level 1

                                  Thank you. I received this message from Chris :

                                   

                                  "If you still have Flash Player installation issues please feel free to post here

                                  http://forums.adobe.com/community/flashplayer/installing_flashplayer  "

                                  but I haven't received any solutions to my problem.

                                   

                                  tottieirene

                                  • 15. Re: How can I install Flash Player 11.7 on my Mac?
                                    pwillener Level 8

                                    Hopefully someone will get back into this topic during US daytime.

                                    • 16. Re: How can I install Flash Player 11.7 on my Mac?
                                      chris.campbell Adobe Employee

                                      Let's try these steps:

                                       

                                      1. Download this uninstaller: http://fpdownload.macromedia.com/get/flashplayer/current/support/uninstall_flash_player_os x.dmg

                                       

                                      2, Download this installer: http://fpdownload.macromedia.com/get/flashplayer/current/licensing/mac/install_flash_playe r_11_osx.dmg

                                       

                                      3. Reboot your system

                                       

                                      4. Run the uninstaller that you downloaded in step 1

                                       

                                      5. After completion, verify that all "flash" related files have been removed from your /Library/Internet Plug-ins/ folder

                                       

                                      6. Run the installer downloaded in step 2.

                                       

                                      If you still fail to install, please post back with your installer log.

                                       

                                      Where do I find the Flash Player installation log on the Macintosh?

                                      • 17. Re: How can I install Flash Player 11.7 on my Mac?
                                        tottieirene Level 1

                                        It didn't install following your steps.

                                        Here is the Flash Player installation log:

                                         

                                         

                                        2012-08-04 11:54:54 -0700 ---------- log start ----------
                                        2012-08-04 11:54:54 -0700 Failed install check: System Flash Player version is 11.3.300.268; Trying to install Flash Player version 10.3.183.10
                                        2012-08-04 11:55:01 -0700 ----------  log end  ----------
                                        2012-08-21 08:58:53 -0700 ---------- log start ----------
                                        2012-08-21 08:58:54 -0700 602
                                        2012-08-21 08:59:09 -0700 11861772
                                        2012-08-21 08:59:10 -0700 verifySignatureWithData : Message Verified!
                                        2012-08-21 08:59:20 -0700 ----------  log end  ----------
                                        2012-08-21 08:59:27 -0700 ---------- log start ----------
                                        2012-08-21 08:59:27 -0700 All install checks pass
                                        2012-08-21 08:59:43 -0700 User has 2 processes that need to be closed before the Flash Player can be installed.
                                        2012-08-21 09:00:01 -0700 [install started]
                                        installer: This package requires authentication to install.
                                        sudo: no tty present and no askpass program specified
                                        2012-08-21 09:00:03 -0700 [install completed]
                                        2012-08-21 09:00:03 -0700 [install failed]
                                        2012-08-21 09:02:37 -0700 ----------  log end  ----------
                                        2012-08-21 10:44:51 -0700 ---------- log start ----------
                                        2012-08-21 10:44:51 -0700 All install checks pass
                                        2012-08-21 10:45:59 -0700 User does not have any processes that need to be closed before the Flash Player can be installed.
                                        2012-08-21 10:45:59 -0700 [install started]
                                        installer: This package requires authentication to install.
                                        sudo: no tty present and no askpass program specified
                                        2012-08-21 10:46:01 -0700 [install completed]
                                        2012-08-21 10:46:01 -0700 [install failed]
                                        2012-08-21 11:39:14 -0700 ----------  log end  ----------
                                        2012-08-21 11:39:13 -0700 Changing update mode to 0
                                        2012-08-21 11:39:22 -0700 ---------- log start ----------
                                        2012-08-21 11:39:22 -0700 All install checks pass
                                        2012-08-21 11:39:31 -0700 User does not have any processes that need to be closed before the Flash Player can be installed.
                                        2012-08-21 11:39:31 -0700 [install started]
                                        installer: This package requires authentication to install.
                                        sudo: no tty present and no askpass program specified
                                        2012-08-21 11:39:32 -0700 [install completed]
                                        2012-08-21 11:39:32 -0700 [install failed]
                                        2012-08-21 11:42:52 -0700 ----------  log end  ----------
                                        2012-08-21 11:42:52 -0700 Changing update mode to 0
                                        2012-10-12 22:24:58 -0700 ---------- log start ----------
                                        2012-10-12 22:24:59 -0700 602
                                        2012-10-12 22:25:16 -0700 11866905
                                        2012-10-12 22:25:17 -0700 verifySignatureWithData : Message Verified!
                                        2012-10-12 22:25:23 -0700 ----------  log end  ----------
                                        2012-10-12 22:25:30 -0700 ---------- log start ----------
                                        2012-10-12 22:25:30 -0700 All install checks pass
                                        2012-10-12 22:25:48 -0700 User has 1 process that needs to be closed before the Flash Player can be installed.
                                        2012-10-12 22:25:58 -0700 [install started]
                                        installer: This package requires authentication to install.
                                        chmod: Unable to change file mode on /Library/LaunchDaemons/com.adobe.fpsaud.plist: Operation not permitted
                                        chmod: Unable to change file mode on /Library/Application Support/Adobe/Flash Player Install Manager/fpsaud: Operation not permitted
                                        sudo: no tty present and no askpass program specified
                                        2012-10-12 22:26:00 -0700 [install completed]
                                        2012-10-12 22:26:00 -0700 [install failed]
                                        2012-10-12 22:33:55 -0700 ---------- log start ----------
                                        2012-10-12 22:34:07 -0700 ----------  log end  ----------
                                        2012-10-12 22:34:40 -0700 ---------- log start ----------
                                        2012-10-12 22:34:51 -0700 ----------  log end  ----------
                                        2012-10-12 22:36:32 -0700 ---------- log start ----------
                                        2012-10-12 22:36:32 -0700 All install checks pass
                                        2012-10-12 22:36:46 -0700 User has 2 processes that need to be closed before the Flash Player can be installed.
                                        2012-10-12 22:37:20 -0700 [install started]
                                        installer: This package requires authentication to install.
                                        chmod: Unable to change file mode on /Library/LaunchDaemons/com.adobe.fpsaud.plist: Operation not permitted
                                        chmod: Unable to change file mode on /Library/Application Support/Adobe/Flash Player Install Manager/fpsaud: Operation not permitted
                                        sudo: no tty present and no askpass program specified
                                        2012-10-12 22:37:21 -0700 [install completed]
                                        2012-10-12 22:37:21 -0700 [install failed]
                                        2012-10-12 22:43:26 -0700 ----------  log end  ----------
                                        2012-10-12 22:48:35 -0700 ---------- log start ----------
                                        2012-10-12 22:48:35 -0700 All install checks pass
                                        2012-10-12 22:48:48 -0700 User has 1 process that needs to be closed before the Flash Player can be installed.
                                        2012-10-12 22:48:53 -0700 [install started]
                                        installer: This package requires authentication to install.
                                        chmod: Unable to change file mode on /Library/LaunchDaemons/com.adobe.fpsaud.plist: Operation not permitted
                                        chmod: Unable to change file mode on /Library/Application Support/Adobe/Flash Player Install Manager/fpsaud: Operation not permitted
                                        sudo: no tty present and no askpass program specified
                                        2012-10-12 22:48:54 -0700 [install completed]
                                        2012-10-12 22:48:54 -0700 [install failed]
                                        2012-10-12 22:49:04 -0700 ----------  log end  ----------
                                        2012-10-12 22:49:04 -0700 Changing update mode to 0
                                        2012-10-13 05:39:45 -0700 ---------- log start ----------
                                        2012-10-13 05:39:45 -0700 All install checks pass
                                        2012-10-13 05:40:28 -0700 User has 1 process that needs to be closed before the Flash Player can be installed.
                                        2012-10-13 05:40:32 -0700 [install started]
                                        installer: This package requires authentication to install.
                                        chmod: Unable to change file mode on /Library/LaunchDaemons/com.adobe.fpsaud.plist: Operation not permitted
                                        chmod: Unable to change file mode on /Library/Application Support/Adobe/Flash Player Install Manager/fpsaud: Operation not permitted
                                        sudo: no tty present and no askpass program specified
                                        2012-10-13 05:40:33 -0700 [install completed]
                                        2012-10-13 05:40:33 -0700 [install failed]
                                        2012-10-13 05:43:27 -0700 ----------  log end  ----------
                                        2012-10-13 05:49:56 -0700 ---------- log start ----------
                                        2012-10-13 05:49:56 -0700 All install checks pass
                                        2012-10-13 05:50:11 -0700 User has 1 process that needs to be closed before the Flash Player can be installed.
                                        2012-10-13 05:50:18 -0700 [install started]
                                        installer: This package requires authentication to install.
                                        chmod: Unable to change file mode on /Library/LaunchDaemons/com.adobe.fpsaud.plist: Operation not permitted
                                        chmod: Unable to change file mode on /Library/Application Support/Adobe/Flash Player Install Manager/fpsaud: Operation not permitted
                                        sudo: no tty present and no askpass program specified
                                        2012-10-13 05:50:19 -0700 [install completed]
                                        2012-10-13 05:50:19 -0700 [install failed]
                                        2012-10-13 05:59:52 -0700 ----------  log end  ----------
                                        2012-10-13 05:57:22 -0700 User has 2 processes that need to be closed before the Flash Player can be uninstalled.
                                        2012-10-13 05:57:45 -0700 ----------  log end  ----------
                                        2012-10-13 05:59:57 -0700 ---------- log start ----------
                                        2012-10-13 05:59:57 -0700 All install checks pass
                                        2012-10-13 06:00:10 -0700 User does not have any processes that need to be closed before the Flash Player can be installed.
                                        2012-10-13 06:00:10 -0700 [install started]
                                        installer: This package requires authentication to install.
                                        chmod: /Library/LaunchDaemons/com.adobe.fpsaud.plist: No such file or directory
                                        chmod: /Library/Application Support/Adobe/Flash Player Install Manager/fpsaud: No such file or directory
                                        sudo: no tty present and no askpass program specified
                                        2012-10-13 06:00:11 -0700 [install completed]
                                        2012-10-13 06:00:11 -0700 [install failed]
                                        2012-10-13 06:07:04 -0700 ----------  log end  ----------
                                        2012-10-13 06:07:12 -0700 ---------- log start ----------
                                        2012-10-13 06:07:12 -0700 All install checks pass
                                        2012-10-13 06:07:23 -0700 User has 1 process that needs to be closed before the Flash Player can be installed.
                                        2012-10-13 06:07:26 -0700 [install started]
                                        installer: This package requires authentication to install.
                                        chmod: /Library/LaunchDaemons/com.adobe.fpsaud.plist: No such file or directory
                                        chmod: /Library/Application Support/Adobe/Flash Player Install Manager/fpsaud: No such file or directory
                                        sudo: no tty present and no askpass program specified
                                        2012-10-13 06:07:27 -0700 [install completed]
                                        2012-10-13 06:07:27 -0700 [install failed]
                                        2012-10-13 15:23:48 -0700 ----------  log end  ----------
                                        2012-10-13 15:20:02 -0700 All install checks pass
                                        2012-10-13 15:20:14 -0700 User has 2 processes that need to be closed before the Flash Player can be installed.
                                        2012-10-13 15:20:27 -0700 [install started]
                                        installer: This package requires authentication to install.
                                        chmod: /Library/LaunchDaemons/com.adobe.fpsaud.plist: No such file or directory
                                        chmod: /Library/Application Support/Adobe/Flash Player Install Manager/fpsaud: No such file or directory
                                        sudo: no tty present and no askpass program specified
                                        2012-10-13 15:20:28 -0700 [install completed]
                                        2012-10-13 15:20:28 -0700 [install failed]
                                        2012-10-13 15:23:34 -0700 ----------  log end  ----------
                                        2012-10-13 15:23:33 -0700 Changing update mode to 0
                                        2012-10-13 15:23:48 -0700 ---------- log start ----------
                                        2012-10-13 15:23:48 -0700 Changing update mode to 0
                                        2013-04-11 08:58:44 -0700 ---------- log start ----------
                                        2013-04-11 08:58:44 -0700 All install checks pass
                                        2013-04-11 08:59:06 -0700 User has 2 processes that need to be closed before the Flash Player can be installed.
                                        2013-04-11 08:59:24 -0700 [install started]
                                        installer: This package requires authentication to install.
                                        chmod: Unable to change file mode on /Library/LaunchDaemons/com.adobe.fpsaud.plist: Operation not permitted
                                        chmod: Unable to change file mode on /Library/Application Support/Adobe/Flash Player Install Manager/fpsaud: Operation not permitted
                                        sudo: no tty present and no askpass program specified
                                        2013-04-11 08:59:26 -0700 [install completed]
                                        2013-04-11 08:59:26 -0700 [install failed]
                                        2013-04-11 09:00:24 -0700 ----------  log end  ----------
                                        2013-04-11 09:00:23 -0700 Changing update mode to 0
                                        2013-04-11 21:57:47 -0700 ---------- log start ----------
                                        2013-04-11 21:57:47 -0700 All install checks pass
                                        2013-04-11 21:58:08 -0700 User has 2 processes that need to be closed before the Flash Player can be installed.
                                        2013-04-11 21:59:40 -0700 ----------  log end  ----------
                                        2013-04-11 21:59:46 -0700 ---------- log start ----------
                                        2013-04-11 21:59:46 -0700 All install checks pass
                                        2013-04-11 21:59:57 -0700 User does not have any processes that need to be closed before the Flash Player can be installed.
                                        2013-04-11 21:59:58 -0700 [install started]
                                        installer: This package requires authentication to install.
                                        chmod: Unable to change file mode on /Library/LaunchDaemons/com.adobe.fpsaud.plist: Operation not permitted
                                        chmod: Unable to change file mode on /Library/Application Support/Adobe/Flash Player Install Manager/fpsaud: Operation not permitted
                                        sudo: no tty present and no askpass program specified
                                        2013-04-11 21:59:59 -0700 [install completed]
                                        2013-04-11 21:59:59 -0700 [install failed]
                                        2013-04-11 22:00:05 -0700 ----------  log end  ----------
                                        2013-04-11 22:00:04 -0700 Changing update mode to 0
                                        2013-04-17 22:54:35 -0700 ---------- log start ----------
                                        2013-04-17 22:54:36 -0700 All install checks pass
                                        2013-04-17 22:55:06 -0700 User has 2 processes that need to be closed before the Flash Player can be installed.
                                        2013-04-17 22:55:31 -0700 [install started]
                                        installer: This package requires authentication to install.
                                        chmod: Unable to change file mode on /Library/LaunchDaemons/com.adobe.fpsaud.plist: Operation not permitted
                                        chmod: Unable to change file mode on /Library/Application Support/Adobe/Flash Player Install Manager/fpsaud: Operation not permitted
                                        sudo: no tty present and no askpass program specified
                                        2013-04-17 22:55:34 -0700 [install completed]
                                        2013-04-17 22:55:34 -0700 [install failed]
                                        2013-04-17 22:58:23 -0700 ----------  log end  ----------
                                        2013-04-17 22:57:38 -0700 All install checks pass
                                        2013-04-17 22:57:51 -0700 User has 1 process that needs to be closed before the Flash Player can be installed.
                                        2013-04-17 22:58:08 -0700 [install started]
                                        installer: This package requires authentication to install.
                                        chmod: Unable to change file mode on /Library/LaunchDaemons/com.adobe.fpsaud.plist: Operation not permitted
                                        chmod: Unable to change file mode on /Library/Application Support/Adobe/Flash Player Install Manager/fpsaud: Operation not permitted
                                        sudo: no tty present and no askpass program specified
                                        2013-04-17 22:58:09 -0700 [install completed]
                                        2013-04-17 22:58:09 -0700 [install failed]
                                        2013-04-17 22:58:14 -0700 ----------  log end  ----------
                                        2013-04-17 22:58:13 -0700 Changing update mode to 0
                                        2013-04-17 22:58:23 -0700 ---------- log start ----------
                                        2013-04-17 22:58:23 -0700 Changing update mode to 0
                                        2013-04-21 15:23:17 -0700 ---------- log start ----------
                                        2013-04-21 15:23:18 -0700 All install checks pass
                                        2013-04-21 15:25:48 -0700 User has 2 processes that need to be closed before the Flash Player can be installed.
                                        2013-04-21 15:26:13 -0700 [install started]
                                        installer: This package requires authentication to install.
                                        chmod: Unable to change file mode on /Library/LaunchDaemons/com.adobe.fpsaud.plist: Operation not permitted
                                        chmod: Unable to change file mode on /Library/Application Support/Adobe/Flash Player Install Manager/fpsaud: Operation not permitted
                                        sudo: no tty present and no askpass program specified
                                        2013-04-21 15:26:16 -0700 [install completed]
                                        2013-04-21 15:26:16 -0700 [install failed]
                                        2013-04-21 15:28:56 -0700 ----------  log end  ----------
                                        2013-04-21 15:28:55 -0700 Changing update mode to 0
                                        2013-04-21 15:29:28 -0700 ---------- log start ----------
                                        2013-04-21 15:29:28 -0700 All install checks pass
                                        2013-04-21 15:29:43 -0700 User has 1 process that needs to be closed before the Flash Player can be installed.
                                        2013-04-21 15:29:57 -0700 [install started]
                                        installer: This package requires authentication to install.
                                        chmod: Unable to change file mode on /Library/LaunchDaemons/com.adobe.fpsaud.plist: Operation not permitted
                                        chmod: Unable to change file mode on /Library/Application Support/Adobe/Flash Player Install Manager/fpsaud: Operation not permitted
                                        sudo: no tty present and no askpass program specified
                                        2013-04-21 15:29:58 -0700 [install completed]
                                        2013-04-21 15:29:58 -0700 [install failed]
                                        2013-04-21 15:31:22 -0700 ----------  log end  ----------
                                        2013-04-21 15:44:55 -0700 ---------- log start ----------
                                        2013-04-21 15:45:11 -0700 User has 2 processes that need to be closed before the Flash Player can be uninstalled.
                                        2013-04-21 15:45:36 -0700 ----------  log end  ----------
                                        2013-04-21 15:45:22 -0700 Changing update mode to 1
                                        2013-04-21 15:48:13 -0700 ---------- log start ----------
                                        2013-04-21 15:48:13 -0700 All install checks pass
                                        2013-04-21 15:48:26 -0700 User has 1 process that needs to be closed before the Flash Player can be installed.
                                        2013-04-21 15:48:37 -0700 [install started]
                                        installer: This package requires authentication to install.
                                        chmod: /Library/LaunchDaemons/com.adobe.fpsaud.plist: No such file or directory
                                        chmod: /Library/Application Support/Adobe/Flash Player Install Manager/fpsaud: No such file or directory
                                        sudo: no tty present and no askpass program specified
                                        2013-04-21 15:48:39 -0700 [install completed]
                                        2013-04-21 15:48:39 -0700 [install failed]
                                        2013-04-21 15:52:59 -0700 ----------  log end  ----------
                                        2013-04-21 15:53:56 -0700 ---------- log start ----------
                                        2013-04-21 15:53:56 -0700 All install checks pass
                                        2013-04-21 15:56:25 -0700 User has 1 process that needs to be closed before the Flash Player can be installed.
                                        2013-04-21 15:56:35 -0700 [install started]
                                        installer: This package requires authentication to install.
                                        chmod: /Library/LaunchDaemons/com.adobe.fpsaud.plist: No such file or directory
                                        chmod: /Library/Application Support/Adobe/Flash Player Install Manager/fpsaud: No such file or directory
                                        sudo: no tty present and no askpass program specified
                                        2013-04-21 15:56:35 -0700 [install completed]
                                        2013-04-21 15:56:35 -0700 [install failed]
                                        2013-04-21 15:56:42 -0700 ----------  log end  ----------
                                        2013-04-21 15:57:38 -0700 ---------- log start ----------
                                        2013-04-21 15:57:38 -0700 All install checks pass
                                        2013-04-21 15:57:49 -0700 User does not have any processes that need to be closed before the Flash Player can be installed.
                                        2013-04-21 15:57:49 -0700 [install started]
                                        installer: This package requires authentication to install.
                                        chmod: /Library/LaunchDaemons/com.adobe.fpsaud.plist: No such file or directory
                                        chmod: /Library/Application Support/Adobe/Flash Player Install Manager/fpsaud: No such file or directory
                                        sudo: no tty present and no askpass program specified
                                        2013-04-21 15:57:50 -0700 [install completed]
                                        2013-04-21 15:57:50 -0700 [install failed]
                                        2013-04-21 15:57:55 -0700 ----------  log end  ----------
                                        2013-04-21 16:16:34 -0700 ---------- log start ----------
                                        2013-04-21 16:16:34 -0700 All install checks pass
                                        2013-04-21 16:16:46 -0700 User has 2 processes that need to be closed before the Flash Player can be installed.
                                        2013-04-21 16:17:25 -0700 [install started]
                                        installer: This package requires authentication to install.
                                        chmod: /Library/LaunchDaemons/com.adobe.fpsaud.plist: No such file or directory
                                        chmod: /Library/Application Support/Adobe/Flash Player Install Manager/fpsaud: No such file or directory
                                        sudo: no tty present and no askpass program specified
                                        2013-04-21 16:17:26 -0700 [install completed]
                                        2013-04-21 16:17:26 -0700 [install failed]
                                        2013-04-21 16:17:32 -0700 ----------  log end  ----------
                                        2013-04-21 16:27:27 -0700 ---------- log start ----------
                                        2013-04-21 16:27:27 -0700 All install checks pass
                                        2013-04-21 16:27:40 -0700 User has 2 processes that need to be closed before the Flash Player can be installed.
                                        2013-04-21 16:27:56 -0700 [install started]
                                        installer: This package requires authentication to install.
                                        chmod: /Library/LaunchDaemons/com.adobe.fpsaud.plist: No such file or directory
                                        chmod: /Library/Application Support/Adobe/Flash Player Install Manager/fpsaud: No such file or directory
                                        sudo: no tty present and no askpass program specified
                                        2013-04-21 16:27:57 -0700 [install completed]
                                        2013-04-21 16:27:57 -0700 [install failed]
                                        2013-04-21 16:28:04 -0700 ----------  log end  ----------
                                        2013-04-21 16:45:30 -0700 ---------- log start ----------
                                        2013-04-21 16:45:30 -0700 All install checks pass
                                        2013-04-21 16:45:44 -0700 User has 1 process that needs to be closed before the Flash Player can be installed.
                                        2013-04-21 16:46:06 -0700 [install started]
                                        installer: This package requires authentication to install.
                                        chmod: /Library/LaunchDaemons/com.adobe.fpsaud.plist: No such file or directory
                                        chmod: /Library/Application Support/Adobe/Flash Player Install Manager/fpsaud: No such file or directory
                                        sudo: no tty present and no askpass program specified
                                        2013-04-21 16:46:08 -0700 [install completed]
                                        2013-04-21 16:46:08 -0700 [install failed]
                                        2013-04-21 16:46:11 -0700 ----------  log end  ----------
                                        2013-04-21 20:42:54 -0700 ---------- log start ----------
                                        2013-04-21 20:42:54 -0700 All install checks pass
                                        2013-04-21 20:43:10 -0700 User has 2 processes that need to be closed before the Flash Player can be installed.
                                        2013-04-21 20:43:23 -0700 [install started]
                                        installer: This package requires authentication to install.
                                        chmod: /Library/LaunchDaemons/com.adobe.fpsaud.plist: No such file or directory
                                        chmod: /Library/Application Support/Adobe/Flash Player Install Manager/fpsaud: No such file or directory
                                        sudo: no tty present and no askpass program specified
                                        2013-04-21 20:43:26 -0700 [install completed]
                                        2013-04-21 20:43:26 -0700 [install failed]
                                        2013-04-21 20:55:52 -0700 ----------  log end  ----------
                                        2013-04-22 06:49:30 -0700 ---------- log start ----------
                                        2013-04-22 06:49:30 -0700 All install checks pass
                                        2013-04-22 06:49:45 -0700 User has 1 process that needs to be closed before the Flash Player can be installed.
                                        2013-04-22 06:49:55 -0700 [install started]
                                        installer: This package requires authentication to install.
                                        chmod: /Library/LaunchDaemons/com.adobe.fpsaud.plist: No such file or directory
                                        chmod: /Library/Application Support/Adobe/Flash Player Install Manager/fpsaud: No such file or directory
                                        sudo: no tty present and no askpass program specified
                                        2013-04-22 06:49:57 -0700 [install completed]
                                        2013-04-22 06:49:57 -0700 [install failed]
                                        2013-04-22 07:49:53 -0700 ----------  log end  ----------
                                        2013-04-23 07:40:06 -0700 ---------- log start ----------
                                        2013-04-23 07:40:06 -0700 All install checks pass
                                        2013-04-23 07:40:19 -0700 User does not have any processes that need to be closed before the Flash Player can be installed.
                                        2013-04-23 07:40:19 -0700 [install started]
                                        installer: This package requires authentication to install.
                                        chmod: /Library/LaunchDaemons/com.adobe.fpsaud.plist: No such file or directory
                                        chmod: /Library/Application Support/Adobe/Flash Player Install Manager/fpsaud: No such file or directory
                                        sudo: no tty present and no askpass program specified
                                        2013-04-23 07:40:21 -0700 [install completed]
                                        2013-04-23 07:40:21 -0700 [install failed]
                                        2013-04-23 07:40:38 -0700 ----------  log end  ----------
                                        2013-04-26 20:39:14 -0700 ---------- log start ----------
                                        2013-04-26 20:39:29 -0700 User has 2 processes that need to be closed before the Flash Player can be uninstalled.
                                        2013-04-26 20:41:05 -0700 ----------  log end  ----------
                                        2013-04-26 20:43:02 -0700 ---------- log start ----------
                                        2013-04-26 20:43:02 -0700 All install checks pass
                                        2013-04-26 20:43:24 -0700 User does not have any processes that need to be closed before the Flash Player can be installed.
                                        2013-04-26 20:43:24 -0700 [install started]
                                        installer: This package requires authentication to install.
                                        chmod: /Library/LaunchDaemons/com.adobe.fpsaud.plist: No such file or directory
                                        chmod: /Library/Application Support/Adobe/Flash Player Install Manager/fpsaud: No such file or directory
                                        sudo: no tty present and no askpass program specified
                                        2013-04-26 20:43:26 -0700 [install completed]
                                        2013-04-26 20:43:26 -0700 [install failed]
                                        2013-04-26 20:45:37 -0700 ----------  log end  ----------
                                        2013-04-26 20:48:22 -0700 ---------- log start ----------
                                        2013-04-26 20:48:39 -0700 User does not have any processes that need to be closed before the Flash Player can be uninstalled.
                                        2013-04-26 20:48:51 -0700 ----------  log end  ----------
                                        2013-04-26 20:50:24 -0700 ---------- log start ----------
                                        2013-04-26 20:50:24 -0700 All install checks pass
                                        2013-04-26 20:50:37 -0700 User has 1 process that needs to be closed before the Flash Player can be installed.
                                        2013-04-26 20:50:50 -0700 [install started]
                                        installer: This package requires authentication to install.
                                        chmod: /Library/LaunchDaemons/com.adobe.fpsaud.plist: No such file or directory
                                        chmod: /Library/Application Support/Adobe/Flash Player Install Manager/fpsaud: No such file or directory
                                        sudo: no tty present and no askpass program specified
                                        2013-04-26 20:50:51 -0700 [install completed]
                                        2013-04-26 20:50:51 -0700 [install failed]

                                         

                                         

                                        • 18. Re: How can I install Flash Player 11.7 on my Mac?
                                          tottieirene Level 1

                                          Should I be cleaning all the past log innformation off my computer?

                                           

                                          tottieirene

                                          • 19. Re: How can I install Flash Player 11.7 on my Mac?
                                            tottieirene Level 1

                                            I never got more help installing my flash player after submitting the flash player installation log.

                                             

                                            tottieirene

                                            • 20. Re: How can I install Flash Player 11.7 on my Mac?
                                              pwillener Level 8

                                              I have asked a member of the Flash Player team to have a look at your problem.

                                              • 21. Re: How can I install Flash Player 11.7 on my Mac?
                                                tottieirene Level 1

                                                Thank you. Chris Campbell asked for the log; maybe I'll hear from him.

                                                 

                                                tottieirene

                                                • 22. Re: How can I install Flash Player 11.7 on my Mac?
                                                  tottieirene Level 1

                                                  I got an alert again today to install Flash Player 11.0.02. Again it failed. This is the drop down I got:

                                                   

                                                  tottieirene

                                                  • 23. Re: How can I install Flash Player 11.7 on my Mac?
                                                    tottieirene Level 1

                                                    Oops. Here is the screen shot:

                                                     

                                                    Screen shot 2013-05-02 at 11.45.59 AM.png

                                                    • 24. Re: How can I install Flash Player 11.7 on my Mac?
                                                      chris.campbell Adobe Employee

                                                      I've asked someone from the installer team to take a look at your log, it looks to me like we might be running into a permission issue.  First thing I'd try is to fix permssions using Apple's Disk Utility.

                                                       

                                                      http://support.apple.com/kb/ht1452

                                                       

                                                      If that doesn't help, the next thing I'd try is to force the installer to run at the highest permission level.  You can do that using these steps:

                                                       

                                                      1. Download and mount the installer from: http://fpdownload.macromedia.com/get/flashplayer/current/licensing/mac/install_flash_playe r_11_osx.dmg

                                                       

                                                      2. Start the Terminal application in your /Applications/Utilities folder

                                                       

                                                      3. type: cd /Volumes/Flash\ Player/Install\ Adobe\ Flash\ Player.app/Contents/MacOS   (please note that the slash direction is important)

                                                       

                                                      4. type: sudo ./Adobe\ Flash\ Player\ Install\ Manager

                                                       

                                                      You'll be prompted for your password and then the installer should start up.  If you are unfamilar with Terminal or run into problems please send email to ccampbel@adobe.com and we can setup a quick desktop sharing session so I can take a look at what's going on.

                                                      • 25. Re: How can I install Flash Player 11.7 on my Mac?
                                                        pwillener Level 8

                                                        tottieirene wrote:

                                                         

                                                        I got an alert again today to install Flash Player 11.0.02.

                                                        That is Adobe Reader, not Flash Player.  Please start a separate topic in the Reader forum http://forums.adobe.com/community/adobe_reader_forums/

                                                        • 26. Re: How can I install Flash Player 11.7 on my Mac?
                                                          tottieirene Level 1

                                                          That worked!

                                                           

                                                          (It's a mystery to me!) I had to use the Terminal, type-in process; it seemed like I was doing an "exercise in futility", like I was bumbling through a process, but it worked.

                                                           

                                                          Thank you so much...

                                                           

                                                          Thomasine