0 Replies Latest reply on Apr 22, 2013 3:13 AM by Duberry_Wotsit

    Flash Player 11.7.700.169 install errors 1722 Action NewCustomAction1

    Duberry_Wotsit Level 1

      Hi,

       

      Yet again on mass deployment of Flash updates we are seeing problems.  We update all Flash agents via SCCM and SCUP and have recently published the 11.7 update.

       

      A very high proportion of the machines (Windows 7 x64) fail with this in the event viewer:

       

      Product: Adobe Flash Player 11 ActiveX -- Error 1722.There is a problem with this Windows Installer package. A program run as part of the setup did not finish as expected. Contact your support personnel or package vendor. Action NewCustomAction1, location: C:\Windows\TEMP\InstallAX_11_7_700_169.exe, command: -install -msi

       

      You are then left with no version of Flash as it has already removed 11.6.

       

      Based on previous versions with problems I tried deleting any keys related to Flash from HKEY_LOCAL_MACHINE\SOFTWARE\Classes\Installer\Products and also all of the "Safe Versions" keys.  Even after doing this the problem still exists.

       

      Looking for a solid, remote solution as I've got about 8,000 machines to work on.  The relevant parts of the flashinstalllog are below:

       

      ?=O====== M/11.7.700.169 2013-04-22+08-46-23.494 ========

      0000 [I] 00000010 "C:\Windows\TEMP\InstallAX_11_7_700_169.exe" -install -msi

      0001 [F] 00001041

      =X====== M/11.7.700.169 2013-04-22+08-46-23.852 ========

       

       

      2013-4-22+8-46-37.471 [error] 1226 1062

      ?=O====== M/11.7.700.169 2013-04-22+08-46-28.501 ========

      0000 [I] 00000010 "C:\Windows\TEMP\InstallPlugin_11_7_700_169.exe" -install -msi

      0001 [W] 00001036 Software\Macromedia\FlashPlayerPlugin/Version 2

      0002 [W] 00001036 Software\Macromedia\FlashPlayerPlugin/PlayerPath 2

      0003 [I] 00000011 1

      0004 [I] 00000020 C:\Windows\SysWOW64\FlashPlayerCPLApp.cpl

      0005 [W] 00001037 SOFTWARE\MozillaPlugins\@adobe.com/FlashPlayer/ 2

      0006 [W] 00001037 SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall\Adobe Flash Player Plugin/ 2

      0007 [W] 00001036 Software\Mozilla\Firefox\extensions/Plugins 2

      0008 [W] 00001036 Software\Mozilla\Mozilla Firefox\extensions/Plugins 2

      0009 [W] 00001036 Software\Opera Software/Last CommandLine 2

      0010 [W] 00001036 Software\Opera Software/Last CommandLine 2

      0011 [W] 00001036 Software\Opera Software/Plugin Path 2

      0012 [W] 00001036 Software\Opera Software/Plugin Path 2

      0013 [I] 00000014 C:\Windows\SysWOW64\Macromed\Flash\NPSWF32_11_7_700_169.dll

      0014 [I] 00000015 C:\Windows\SysWOW64\Macromed\Flash\FlashUtil32_11_7_700_169_Plugin.exe

      0015 [I] 00000024 C:\Windows\SysWOW64\Macromed\Flash\plugin.vch

      0016 [I] 00000017 C:\Windows\SysWOW64\Macromed\Flash

      0017 [I] 00000022 C:\Windows\SysWOW64\Macromed\Flash\FlashPlayerPlugin_11_7_700_169.exe

      0018 [I] 00000019 C:\Windows\SysWOW64\FlashPlayerCPLApp.cpl

      0019 [W] 00001024 C:\Windows\SysWOW64\FlashPlayerCPLApp.cpl 183

      0020 [W] 00001024 C:\Windows\SysWOW64\FlashPlayerApp.exe 183

      0021 [I] 00000021 C:\Windows\SysWOW64\Macromed\Flash\FlashPlayerUpdateService.exe

      0022 [W] 00001106

      0023 [W] 00001106

      0024 [W] 00001024 C:\Windows\SysWOW64\Macromed\Flash\FlashPlayerUpdateService.exe 183

      0025 [I] 00000012

      =X====== M/11.7.700.169 2013-04-22+08-46-41.948 ========