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My Creative Cloud is in asks for a serial number when I try to login

New Here ,
Apr 22, 2013 Apr 22, 2013

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Hi,

I have the same problem. We purchased creative cloud for teams on Friday. Now it is Monday. When I first started the apps I did not get any screen where it said that I was in trial mode. When I started the apps a second time the trial mode screen came up. I signed up but then it askes for a serial number. I already followed the steps from http://helpx.adobe.com/creative-suite/kb/trial--1-launch.html but I got stuck at step 4. I cannot click deactivate because it is in grey.

I upgraded from CS4 Standard. I tried we deactivating those programs but that did not work either.

The computer is Windows 7 Professional

Can someone help me?

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Adobe Employee ,
Apr 22, 2013 Apr 22, 2013

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Branching this to a new discussion as the previous discussion was Mac OS specific.

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Adobe Employee ,
Apr 22, 2013 Apr 22, 2013

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Hi llsem16,

As you mentioned that you have Creative Cloud for Team Subscription, did you send an invitation to yourself from the Admin Console(Creative.adobe.com) and accepted the same. If yes then please try updating AAM from the below mentioned link and try launching the software again.

http://www.adobe.com/support/downloads/thankyou.jsp?ftpID=4773&fileID=4437

Also please check for any entries in Host file in this location

Run-drivers-etc-hosts. Please open hosts file using notepad and if you find any Adobe entries then run this Microsoft fix it to fix the issue.

http://support.microsoft.com/kb/972034

Hope this helps.

Regards,

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