8 Replies Latest reply on Apr 22, 2013 2:20 PM by KyleHall

Photoshop cs4 crashes on reading prefrences.

KyleHall Apr 22, 2013 11:27 AM

I have windows 8 x64
I uninstalled and re-installed from my Web Premium DVD's
This started happening recently and was working fine for quite a while

To fix it i tried:

ctrl+alt+shift to reste prefrences - still crashes
uninstalled and re-installed (just photoshop x64 & acrobat 9)
asked you guys
Searching the forums but a lot of the links appear to be dead

1. Re: Photoshop cs4 crashes on reading prefrences.

Brett N Apr 22, 2013 11:48 AM (in response to KyleHall)

Does it matter which Preference sub-menu you select?
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2. Re: Photoshop cs4 crashes on reading prefrences.

KyleHall Apr 22, 2013 11:50 AM (in response to Brett N)

It crashes on startup actually i cannot even get into the program, unfortunately i can no longer edit my title.
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3. Re: Photoshop cs4 crashes on reading prefrences.

Brett N Apr 22, 2013 11:56 AM (in response to KyleHall)

Ah, well, that changes the game dramtically. Any error messages? Do you see the splash screen or the application window before it crashes?
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4. Re: Photoshop cs4 crashes on reading prefrences.

KyleHall Apr 22, 2013 12:09 PM (in response to Brett N)
I see the splash screen that says reading preferences and then the program crashes. I do not see the application window.

I Recorded a screencast to show you http://screenr.com/JPa7
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5. Re: Photoshop cs4 crashes on reading prefrences.

Brett N Apr 22, 2013 12:56 PM (in response to KyleHall)

Thanks for the video. Looks like we may want to try dealing with the preferences manually. This video shows you how: http://tv.adobe.com/watch/the-complete-picture-with-julieanne-kost/how-to-reset-photoshop- cs6s-preferences-file/
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6. Re: Photoshop cs4 crashes on reading prefrences.

KyleHall Apr 22, 2013 1:46 PM (in response to Brett N)

All i have in that folder is a 0byte Adobe Photoshop X64 CS4 Prefs file (psp)
and
GPUInitCrashed 0 byte

So i removed them even though they do not appear to do anything, launching ps cs4 as administartor didn't help either.

This is just a laptop with an intel t4200 cpu and an intel 965 chipest for the graphics (embedded gpu)

Like i said it was working fine for a long time and now even an uninstall/reinstall won't fix it.
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7. Re: Photoshop cs4 crashes on reading prefrences.

Chris Cox Apr 22, 2013 1:50 PM (in response to KyleHall)

GPUInit crashed means that you have crashed at least once while trying to initialize your video card drivers.
And they're crashing on really simple requests.

Have you recently changed your video card drivers?
Have you updated them from the Intel website?
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8. Re: Photoshop cs4 crashes on reading prefrences.

KyleHall Apr 22, 2013 2:20 PM (in response to Chris Cox)
Installing the old driver from the intel website fixed it thanks Chris Cox!

https://downloadcenter.intel.com/Detail_Desc.aspx?agr=Y&DwnldID=18228&lang=eng&OSVersion=W indows%207%20%2864-bit%29*&DownloadType=Drivers
I also hid the new driver from windows update.
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