4 Replies Latest reply: Apr 23, 2013 1:33 PM by mommie11 RSS

    Please help!!!

    mommie11 Community Member

      I bought this computer from someone who evidently previously used the adobe illustrator free trial.  How can I use the free trial?

        • 1. Re: Please help!!!
          Kapil.Malik Employee Hosts


          Trial can not be used twice on the same machine and same OS version/copy. if you want to use the trial than you can consider re-imaging the same.



          • 2. Re: Please help!!!
            mommie11 Community Member

            Hi Kapil ( or anyone else who has knowledge of re-imaging),  Can you tell me how to re-image?

            • 3. Re: Please help!!!
              Jeff A Wright Employee Hosts

              You will need to perform a low level format to remove all data currently contained on your hard drive.  You would then want to reinstall your operating system from your recovery partition/hard drive.


              Please make sure that you back up any files you need prior to performing any of these steps.  If you need additional details on how to format or reinstall your operating system I would recommend contacting either your computer or operating system manufacturer.


              If you are only looking to evaluate Illustrator I would encourage you to evaluate the software on a different computer where the trial has not previously been utilized.

              • 4. Re: Please help!!!
                mommie11 Community Member

                Thanks Jeff.