Creative Studio Installation Error

[hsinyiamyhuang]

I subscribed Creative Studio and I have been receiving confirmation about my payment. However, I am not able to install softwares except Ps and Bridge. I keep on receiving this message: "Installation encountered an error. Please restart your system and try again. (15)" No matter how many times I have been redoing this, it doesn't work at all. I've tried download and stall without using the application manager and I got this:

Exit Code: 15

Please see specific errors below for troubleshooting. For example,  ERROR: DW051 ...

-------------------------------------- Summary --------------------------------------

- 0 fatal error(s), 3 error(s)

ERROR: DW051: Dependency of session payload {50F5A7C9-1E43-4860-AED8-7F8722691F17} CoreTech Adobe ExtendScript Toolkit CS6 3.8.0 has changed.

ERROR: DW051: Dependency of session payload {83463106-DD1C-4FE5-A61C-DF6715472AD4} Creative Suites Adobe Extension Manager CS6 6.0 has changed.

ERROR: Media DB Error : 12

-------------------------------------------------------------------------------------

System Requirements

I tired calling the customer service, waited for hours and I got hung up all the time for no reasons.

It's been more than 2 months already. I have a final project depending on this. Please tell me what to do.

[kglad]

check your installation logs to find the problem: http://helpx.adobe.com/creative-suite/kb/troubleshoot-install-logs-cs5-cs5.html

if you're not up to doing that yourself, contact adobe support: http://www.adobe.com/support/chat/ivrchat.html

[hsinyiamyhuang]

This is the stupidest part. The livechat told me to call customer service.

[kglad · Accepted solution]

install everything in cs6 that you managed to install.

run the cleaner (http://www.adobe.com/support/contact/cscleanertool.html)

restart your computer

reinstall cs6 using adobe application manager.