3 Replies Latest reply: Apr 22, 2013 9:51 PM by kglad RSS

    Creative Studio Installation Error

    hsinyiamyhuang

      I subscribed Creative Studio and I have been receiving confirmation about my payment. However, I am not able to install softwares except Ps and Bridge. I keep on receiving this message: "Installation encountered an error. Please restart your system and try again. (15)" No matter how many times I have been redoing this, it doesn't work at all. I've tried download and stall without using the application manager and I got this:

       

       

      Exit Code: 15

      Please see specific errors below for troubleshooting. For example,  ERROR: DW051 ...

       

      -------------------------------------- Summary --------------------------------------

      - 0 fatal error(s), 3 error(s)

       

      ERROR: DW051: Dependency of session payload {50F5A7C9-1E43-4860-AED8-7F8722691F17} CoreTech Adobe ExtendScript Toolkit CS6 3.8.0 has changed.

      ERROR: DW051: Dependency of session payload {83463106-DD1C-4FE5-A61C-DF6715472AD4} Creative Suites Adobe Extension Manager CS6 6.0 has changed.

      ERROR: Media DB Error : 12

      -------------------------------------------------------------------------------------

      System Requirements

       

       

       

       

      I tired calling the customer service, waited for hours and I got hung up all the time for no reasons.

      It's been more than 2 months already. I have a final project depending on this. Please tell me what to do.