Error A12E6

[DJShip]

Every time I try to download the app manager this pops up. How do I fix this so I can start using the programs I paid for?

[JatinDembla · Accepted solution]

For Windows

Step 1: Go to : C:\Program Files (x86)\Common Files\Adobe\OOBE (Rename PDapp to PDapp_old)

Step 2: Go to : C:\Users\jdembla\AppData\Local\Adobe (Rename OOBE to OOBE_old)

after rename these 2 fodler download updated version of AAM from : http://www.adobe.com/support/downloads/detail.jsp?ftpID=4773

After installing AAM try to sign in it should work now.

For MAC

Step 1: Go to /Application/Utilities (Rename Adobe Application Manager to Adobe Application Manager_old)

Step 2: Click on Go (Finder Menu)-> Go to folder-> ~/Library (Which is user Library)

In User Library go to -> Application Support -> Adobe and Rename OOBE to OOBE_old

After rename the above mentioned folders download the updated version of AAM from : http://www.adobe.com/support/downloads/detail.jsp?ftpID=4774

After installing AAM try to sign in it should work now.