7 Replies Latest reply on Apr 23, 2013 5:15 PM by Naimaj

    Problems opening PNGs and GIFs

    Naimaj

      Hi, I'm having a problem opening PNGs in Photoshop and Illustrator CS5. Also, I am able to open GIFs in Illustrator, but can't in Photoshop.

       

      The following error message shows up for all the files I'm having trouble opening, "The file is in an unknown format and cannot be opened."

       

      It seems to be a problem with all PNG files, both those I've created using Photoshop or gotten from other sources. Files I've previously had no trouble with are affected as well. Strangley the same GIFs that Illustrator has no problem with, Photoshop isn't able to recognize.

        • 1. Re: Problems opening PNGs and GIFs
          Level 7

          Which version of Photoshop?

           

          And did you move or delete the plugins that come with Photoshop?

           

          You might want to look at Help->System Info and make sure the PNG and GIF plugins are loading in Photoshop.

          • 2. Re: Problems opening PNGs and GIFs
            Naimaj Level 1

            Thanks for your response Chris.

             

            Photoshop is CS5. I had a computer virus recently that infected a ton of files, it's quite possible the plug-ins could have been unwittingly deleted in the the cleanup effort.

             

            I checked Help>System Info but I'm not really sure what I'm looking for. I don't see anything that says PNG or GIF. I was unable to find a list of what should be there to match it with what I've got. It does say, "Plug-ins that failed to load: NONE"

            • 3. Re: Problems opening PNGs and GIFs
              Level 7

              Post the Help -> System Info log here and I'll take a look.

              • 4. Re: Problems opening PNGs and GIFs
                Naimaj Level 1

                Thx.

                 

                Adobe Photoshop Version: 12.0.4 (12.0.4x20110407 [20110407.r.1265 2011/04/07:02:00:00 cutoff; r branch]) x32
                Operating System: Windows Vista 32-bit
                Version: 6.0 Service Pack 2
                System architecture: Intel CPU Family:6, Model:15, Stepping:11 with MMX, SSE Integer, SSE FP, SSE2, SSE3
                Physical processor count: 4
                Processor speed: 2400 MHz
                Built-in memory: 3071 MB
                Free memory: 1426 MB
                Memory available to Photoshop: 1653 MB
                Memory used by Photoshop: 60 %
                Image tile size: 128K
                Image cache levels: 4
                OpenGL Drawing: Enabled.
                OpenGL Drawing Mode: Normal
                OpenGL Allow Normal Mode: True.
                OpenGL Allow Advanced Mode: False.
                OpenGL Crash File: Not Detected.
                OpenGL Allow Old GPUs: Not Detected.
                Video Card Vendor: NVIDIA Corporation
                Video Card Renderer: GeForce GT 610/PCIe/SSE2
                Display: 2
                Display Bounds:=  top: 0, left: 1280, bottom: 1024, right: 2560
                Display: 1
                Display Bounds:=  top: 0, left: 0, bottom: 1024, right: 1280
                Video Card Number: 1
                Video Card: NVIDIA GeForce GT 610
                Driver Version: 9.18.13.1106
                Driver Date: 20130226062206.000000-000
                Video Card Driver: nvd3dum.dll,nvwgf2um.dll,nvwgf2um.dll
                Video Mode: 1280 x 1024 x 4294967296 colors
                Video Card Caption: NVIDIA GeForce GT 610
                Video Card Memory: 1024 MB
                Serial number: 95458361460222344238
                Application folder: C:\Program Files\Adobe\Adobe Photoshop CS5\
                Temporary file path: C:\Users\Jamian\AppData\Local\Temp\
                Photoshop scratch has async I/O enabled
                Scratch volume(s):
                Startup, 289.0G, 29.7G free
                Primary Plug-ins folder: C:\Program Files\Adobe\Adobe Photoshop CS5\Plug-ins\
                Additional Plug-ins folder: not set

                Installed components:
                A3DLIBS.dll   A3DLIB Dynamic Link Library   9.2.0.112  
                ACE.dll   ACE 2010/10/04-23:36:11   64.441628   64.441628
                adbeape.dll   Adobe APE 2010/02/23-12:40:58   61.421986   61.421986
                AdobeLinguistic.dll   Adobe Linguisitc Library   5.0.0  
                AdobeOwl.dll   Adobe Owl 2010/06/03-13:43:23   3.0.93   61.433187
                AdobeOwlCanvas.dll   Adobe Owl Canvas   3.0.68   61.2954
                AdobePDFL.dll   PDFL 2010/12/13-23:37:10   64.341419   64.341419
                AdobePIP.dll   Adobe Product Improvement Program   5.0.0.2021  
                AdobeXMP.dll   Adobe XMP Core   5.0   61.134777
                AdobeXMPFiles.dll   Adobe XMP Files   5.0   61.134777
                AdobeXMPScript.dll   Adobe XMP Script   5.0   61.134777
                adobe_caps.dll   Adobe CAPS   3,0,116,0  
                adobe_OOBE_Launcher.dll   Adobe OOBE Launcher   1.0.0.64 (BuildVersion: 1.0; BuildDate: Mon Jan 26 2010 21:49:00)   1.000000
                AFlame.dll   AFlame 2010/02/23-17:27:33   61.421976   61.421976
                AFlamingo.dll   AFlamingo 2010/02/23-17:27:33   61.421978   61.421978
                AGM.dll   AGM 2010/10/04-23:36:11   64.441628   64.441628
                ahclient.dll    AdobeHelp Dynamic Link Library   1,5,0,30  
                aif_core.dll   AIF   2.0   53.422628
                aif_ogl.dll   AIF   2.0   53.422628
                amtlib.dll   AMTLib   3.0.0.64 (BuildVersion: 3.0; BuildDate:  Mon Jan 26 2010 21:49:00)   1.000000
                amtservices.dll   AMTServices   3.0.0.64 (BuildVersion: 3.0; BuildDate:  Mon Jan 26 2010 21:49:00)   1.000000
                ARE.dll   ARE 2010/10/04-23:36:11   64.441628   64.441628
                asneu.dll    AsnEndUser Dynamic Link Library   1, 7, 0, 1  
                AXE8SharedExpat.dll   AXE8SharedExpat 2010/02/23-17:27:33   61.421978   61.421978
                AXEDOMCore.dll   AXEDOMCore 2010/02/23-17:27:33   61.421978   61.421978
                Bib.dll   BIB 2010/10/04-23:36:11   64.441628   64.441628
                BIBUtils.dll   BIBUtils 2010/10/04-23:36:11   64.441628   64.441628
                boost_threads.dll   DVA Product   5.0.0  
                cg.dll   NVIDIA Cg Runtime   2.0.0015  
                cgGL.dll   NVIDIA Cg Runtime   2.0.0015  
                CoolType.dll   CoolType 2010/10/04-23:36:11   64.441628   64.441628
                data_flow.dll   AIF   2.0   53.422628
                dvaadameve.dll   DVA Product   5.0.0  
                dvacore.dll   DVA Product   5.0.0  
                dvaui.dll   DVA Product   5.0.0  
                ExtendScript.dll   ExtendScript 2010/10/19-10:22:12   61.445301   61.445301
                FileInfo.dll   Adobe XMP FileInfo   5.0   61.134777
                icucnv36.dll   International Components for Unicode 2009/06/17-13:21:03    Build gtlib_main.9896  
                icudt36.dll   International Components for Unicode 2009/06/17-13:21:03    Build gtlib_main.9896  
                image_flow.dll   AIF   2.0   53.422628
                image_runtime.dll   AIF   2.0   53.422628
                JP2KLib.dll   JP2KLib 2010/12/13-23:37:10   64.181312   64.181312
                libeay32.dll   The OpenSSL Toolkit   0.9.8g  
                libifcoremd.dll   Intel(r) Visual Fortran Compiler   10.0 (Update A)  
                libmmd.dll   Intel(r) C Compiler, Intel(r) C++ Compiler, Intel(r) Fortran Compiler   10.0  
                LogSession.dll   LogSession   2, 0, 1, 11  
                MPS.dll   MPS 2010/12/13-23:37:10   64.450375   64.450375
                msvcm80.dll   Microsoft® Visual Studio® 2005   8.00.50727.6195  
                msvcm90.dll   Microsoft® Visual Studio® 2008   9.00.30729.4148  
                msvcp71.dll   Microsoft® Visual Studio .NET   7.10.3077.0  
                msvcp80.dll   Microsoft® Visual Studio® 2005   8.00.50727.6195  
                msvcp90.dll   Microsoft® Visual Studio® 2008   9.00.30729.4148  
                msvcr71.dll   Microsoft® Visual Studio .NET   7.10.3052.4  
                msvcr80.dll   Microsoft® Visual Studio® 2005   8.00.50727.6195  
                msvcr90.dll   Microsoft® Visual Studio® 2008   9.00.30729.4148  
                pdfsettings.dll   Adobe PDFSettings   1.04  
                Photoshop.dll   Adobe Photoshop CS5   CS5  
                Plugin.dll   Adobe Photoshop CS5   CS5  
                PlugPlug.dll   Adobe(R) CSXS PlugPlug Standard Dll (32 bit)   2.0.0.746  
                PSArt.dll   Adobe Photoshop CS5   CS5  
                PSViews.dll   Adobe Photoshop CS5   CS5  
                SCCore.dll   ScCore 2010/10/19-10:22:12   61.445301   61.445301
                shfolder.dll   Microsoft(R) Windows (R) 2000 Operating System   5.50.4027.300  
                ssleay32.dll   The OpenSSL Toolkit   0.9.8g  
                tbb.dll   Threading Building Blocks   2, 1, 2009, 0201  
                TfFontMgr.dll   FontMgr   9.3.0.113  
                TfKernel.dll   Kernel   9.3.0.113  
                TFKGEOM.dll   Kernel Geom   9.3.0.113  
                TFUGEOM.dll   Adobe, UGeom©   9.3.0.113  
                updaternotifications.dll   Adobe Updater Notifications Library   1.0.0.68 (BuildVersion: 1.0; BuildDate: BUILDDATETIME)   1.0.0.68
                WRServices.dll   WRServices Thursday January 21 2010 12:13:3   Build 0.11423   0.11423
                wu3d.dll   U3D Writer   9.3.0.113

                Installed plug-ins:
                3D Studio 12.0.4 (12.0.4x20110407 [20110407.r.1265 2011/04/07:02:00:00 cutoff; r branch])
                ADM 3.11x01
                Average 12.0.4 (12.0.4x20110407 [20110407.r.1265 2011/04/07:02:00:00 cutoff; r branch])
                Cineon 12.0.4 (12.0.4x20110407 [20110407.r.1265 2011/04/07:02:00:00 cutoff; r branch])
                Clouds 12.0.4 (12.0.4x20110407 [20110407.r.1265 2011/04/07:02:00:00 cutoff; r branch])
                Collada 12.0.4 (12.0.4x20110407 [20110407.r.1265 2011/04/07:02:00:00 cutoff; r branch])
                Crop and Straighten Photos 12.0.4 (12.0.4x20110407 [20110407.r.1265 2011/04/07:02:00:00 cutoff; r branch])
                Dicom 12.0
                Difference Clouds 12.0.4 (12.0.4x20110407 [20110407.r.1265 2011/04/07:02:00:00 cutoff; r branch])
                Eazel Acquire 12.0.4 (12.0.4x20110407 [20110407.r.1265 2011/04/07:02:00:00 cutoff; r branch])
                Entropy 12.0.4 (12.0.4x20110407 [20110407.r.1265 2011/04/07:02:00:00 cutoff; r branch])
                FastCore Routines 12.0.4 (12.0.4x20110407 [20110407.r.1265 2011/04/07:02:00:00 cutoff; r branch])
                Google Earth 4 12.0.4 (12.0.4x20110407 [20110407.r.1265 2011/04/07:02:00:00 cutoff; r branch])
                Kurtosis 12.0.4 (12.0.4x20110407 [20110407.r.1265 2011/04/07:02:00:00 cutoff; r branch])
                Lens Correction 12.0.2
                Lighting Effects 12.0.4 (12.0.4x20110407 [20110407.r.1265 2011/04/07:02:00:00 cutoff; r branch])
                Liquify 12.0.1
                Matlab Operation 12.0.4 (12.0.4x20110407 [20110407.r.1265 2011/04/07:02:00:00 cutoff; r branch])
                Maximum 12.0.4 (12.0.4x20110407 [20110407.r.1265 2011/04/07:02:00:00 cutoff; r branch])
                Mean 12.0.4 (12.0.4x20110407 [20110407.r.1265 2011/04/07:02:00:00 cutoff; r branch])
                Measurement Core 12.0.4 (12.0.4x20110407 [20110407.r.1265 2011/04/07:02:00:00 cutoff; r branch])
                Median 12.0.4 (12.0.4x20110407 [20110407.r.1265 2011/04/07:02:00:00 cutoff; r branch])
                Minimum 12.0.4 (12.0.4x20110407 [20110407.r.1265 2011/04/07:02:00:00 cutoff; r branch])
                MMXCore Routines 12.0.4 (12.0.4x20110407 [20110407.r.1265 2011/04/07:02:00:00 cutoff; r branch])
                Multiprocessor Support 12.0.4 (12.0.4x20110407 [20110407.r.1265 2011/04/07:02:00:00 cutoff; r branch])
                NTSC Colors 12.0.4 (12.0.4x20110407 [20110407.r.1265 2011/04/07:02:00:00 cutoff; r branch])
                PCX 12.0.4 (12.0.4x20110407 [20110407.r.1265 2011/04/07:02:00:00 cutoff; r branch])
                Picture Package Filter 12.0.4 (12.0.4x20110407 [20110407.r.1265 2011/04/07:02:00:00 cutoff; r branch])
                Pixar 12.0.4 (12.0.4x20110407 [20110407.r.1265 2011/04/07:02:00:00 cutoff; r branch])
                Portable Bit Map 12.0.4 (12.0.4x20110407 [20110407.r.1265 2011/04/07:02:00:00 cutoff; r branch])
                Radiance 12.0.4 (12.0.4x20110407 [20110407.r.1265 2011/04/07:02:00:00 cutoff; r branch])
                Range 12.0.4 (12.0.4x20110407 [20110407.r.1265 2011/04/07:02:00:00 cutoff; r branch])
                Read Watermark 4.0
                ScriptingSupport 12.0.4
                Send Video Preview to Device 12.0.4 (12.0.4x20110407 [20110407.r.1265 2011/04/07:02:00:00 cutoff; r branch])
                Skewness 12.0.4 (12.0.4x20110407 [20110407.r.1265 2011/04/07:02:00:00 cutoff; r branch])
                Solarize 12.0.4 (12.0.4x20110407 [20110407.r.1265 2011/04/07:02:00:00 cutoff; r branch])
                Standard Deviation 12.0.4 (12.0.4x20110407 [20110407.r.1265 2011/04/07:02:00:00 cutoff; r branch])
                Summation 12.0.4 (12.0.4x20110407 [20110407.r.1265 2011/04/07:02:00:00 cutoff; r branch])
                U3D 12.0.4 (12.0.4x20110407 [20110407.r.1265 2011/04/07:02:00:00 cutoff; r branch])
                Variance 12.0.4 (12.0.4x20110407 [20110407.r.1265 2011/04/07:02:00:00 cutoff; r branch])
                Variations 12.0.4 (12.0.4x20110407 [20110407.r.1265 2011/04/07:02:00:00 cutoff; r branch])
                Video Preview 12.0.4 (12.0.4x20110407 [20110407.r.1265 2011/04/07:02:00:00 cutoff; r branch])
                Wavefront|OBJ 12.0.4 (12.0.4x20110407 [20110407.r.1265 2011/04/07:02:00:00 cutoff; r branch])
                WIA Support 12.0.4 (12.0.4x20110407 [20110407.r.1265 2011/04/07:02:00:00 cutoff; r branch])
                Wireless Bitmap 12.0.4 (12.0.4x20110407 [20110407.r.1265 2011/04/07:02:00:00 cutoff; r branch])
                Plug-ins that failed to load: NONE
                Flash:
                Flash
                Mini Bridge
                Access CS Live
                CS News and Resources
                Flash
                Kuler
                Knowledge
                CS Review
                Installed TWAIN devices: NONE

                • 5. Re: Problems opening PNGs and GIFs
                  Noel Carboni Level 8

                  There are a lot of plug-ins normally installed with Photoshop that you don't have.  I think your theory about what may have been damaged by the infection is sound.  Uninstalling and reinstalling Photoshop could be what you'll need to do, then ensure it's updated.

                   

                  -Noel

                  • 6. Re: Problems opening PNGs and GIFs
                    Level 7

                    Looks like a couple of plugins have been deleted, like the Standard Multiplugin (which contains the code for PNG and GIF).

                     

                    Yep, time to reinstall, and reapply the updates.

                    • 7. Re: Problems opening PNGs and GIFs
                      Naimaj Level 1

                      I was afraid you might say that... Unfortunately, after following the directions I found for restoring plug-in defaults (a reinstall as you suggested) I had problems with the installation process itself.


                      " Summary - 8 fatal error(s), 113 error(s), 40 warning(s)" ...and a whole list of specifics to go with it.

                       

                      I'm guessing the problem is more widespread than I realized and I may have to go all the way back to the drawing board, redownloading and reinstalling the whole shebang.