6 Replies Latest reply: Apr 24, 2013 8:51 AM by Jeff A Wright RSS

    Camera Raw update in CS5 fails (other updates in PS, too) OSX Lion 10.8.2

    CatDiva

      I cannot update Camera Raw in PS CS5. I tried both, via the menue in PS and the patch installer (I've already deactivated the firewall) - both fails with the update. I'm running on Lion 10.8.2.

        • 1. Re: Camera Raw update in CS5 fails (other updates in PS, too) OSX Lion 10.8.2
          Mandeep5062 Adobe Employee

          Hi CatDiva

           

          Please see the suggestions on below forum : http://forums.adobe.com/thread/1192032

          Hope it helps !

          • 2. Re: Camera Raw update in CS5 fails (other updates in PS, too) OSX Lion 10.8.2
            CatDiva Community Member

            I've read the thread, thanks. I don't have a file "AdobeUpdaterAdminPrefs.dat" in this library - I have found the path, but not such file.

            I've updated the Adobe Application manager and it says now after failed installation:

             

            Adobe Bridge CS5 4.0.5 – Aktualisierung

            Installation fehlgeschlagen Fehlercode: U44M1P7

             

            Update für Adobe Extension Manager CS5 5.0

            Installation fehlgeschlagen Fehlercode: U44M1P7

             

            Photoshop Camera Raw 6.7-Update

            Installation fehlgeschlagen Fehlercode: U44M1P7

             

            Photoshop 12.0.4-Update für Photoshop CS5

            Installation fehlgeschlagen Fehlercode: U44M1P7

             

            Adobe Device Central CS5.0.1

            Installation fehlgeschlagen Fehlercode: U44M1P7

            • 4. Re: Camera Raw update in CS5 fails (other updates in PS, too) OSX Lion 10.8.2
              CatDiva Community Member

              Sorry, I'm a user, not a programmer, I feel a little lost trying to analyse installation log files .... This is what I get in the last installer logfile (I've tried several times to to this manually)

               

              -------------------------------------- Summary --------------------------------------

              - 0 fatal error(s), 10 error(s), 0 warning(s)

               

              ----------- Payload: {4E1B59A1-029E-4C16-BBB3-F10D40EBB6EE} Photoshop Camera Raw_6.7_AdobeCameraRaw6.0All 6.7.0.0 -----------

              ERROR: DF006: The path "/Applications/Adobe" already exists and is not a directory, Please rename or delete and retry(Seq 1)

              ERROR: DF016: Unable to create directory "/Applications/Adobe/AdobePatchFiles" with mode 775(Seq 1)

              ERROR: DF006: The path "/Applications/Adobe" already exists and is not a directory, cannot create path "/Applications/Adobe/AdobePatchFiles",Please rename/delete "/Applications/Adobe" and retry(Seq 1)

              ERROR: DW063: Command ARKCreateDirectoryCommand failed.(Seq 1)

              ----------- Payload: {CC43F132-5096-41FC-A5C2-69E4202AC114} Camera Profiles Installer_6.7_AdobeCameraRawProfile6.0All 6.7.0.0 -----------

              ERROR: DF006: The path "/Applications/Adobe" already exists and is not a directory, Please rename or delete and retry(Seq 1)

              ERROR: DF016: Unable to create directory "/Applications/Adobe/AdobePatchFiles" with mode 775(Seq 1)

              ERROR: DF006: The path "/Applications/Adobe" already exists and is not a directory, cannot create path "/Applications/Adobe/AdobePatchFiles",Please rename/delete "/Applications/Adobe" and retry(Seq 1)

              ERROR: DW063: Command ARKCreateDirectoryCommand failed.(Seq 1)

               

              ERROR: DW050: The following payload errors were found during install:

              ERROR: DW050:  - Photoshop Camera Raw_6.7_AdobeCameraRaw6.0All: Install failed

              ERROR: DW050:  - Camera Profiles Installer_6.7_AdobeCameraRawProfile6.0All: Install failed

               

              Please search the above error/warning string(s) to find when the error occurred.

              These errors resulted in installer Exit Code mentioned below.

              -------------------------------------------------------------------------------------

              Exit Code: 7 - Unable to complete Silent workflow.

              Please see specific errors and warnings for troubleshooting. For example, ERROR: DF006, DF016 ...

              *=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*

              END - Installer Session

              *=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*

              • 5. Re: Camera Raw update in CS5 fails (other updates in PS, too) OSX Lion 10.8.2
                CatDiva Community Member

                So is there any possibility to get help for this issue. I am not keen on reinstalling Photoshop, I've got several upgrades in PS and plugins (Neatimage, Coloreffex, machinewash ...) running. It would be a pain to reinstall everything.

                • 6. Re: Camera Raw update in CS5 fails (other updates in PS, too) OSX Lion 10.8.2
                  Jeff A Wright Adobe Employee

                  From the portion of the installation log which you have posted it appears you have file permission issues with the Applications/Adobe folder.  You can try to adjust the file permissions on Applications/Adobe and apply those permission changes to all enclosed objects.  You can find more details on how to accomplish this at Error "Exit 6" or "Exit 7" | Install log | Read, write, system file errors | CS5, CS5.5 - http://helpx.adobe.com/creative-suite/kb/error-exit-6-exit-7.html.