12 Replies Latest reply on Sep 10, 2013 3:19 PM by over_atmos

    Can't open PDFs using IE 10

    Blind Billy

      I can still open PDFs I receive as an e-mail attachment.  But suddenly I can no longer open PDFs using IE 10, such as those I find links to after a Google search.  I am using Reader 11.0.02 and IE 10.0.9200.165400.  The failed attempts result in a blank white page with a small box with an "x" inside in the extreme upper left of the blank page.  I've tried Google search troubleshooting.  Made sure that the IE add-on for PDFs was enabled.  Any ideas, other than downloading Firefox?

        • 1. Re: Can't open PDFs using IE 10
          MichaelKazlow MVP & Adobe Community Professional

          Try to repair the installation of Reader or uninstall Reader, then re-install.

          • 2. Re: Can't open PDFs using IE 10
            Blind Billy Level 1

            I reinstalled 2 days ago, but did it again just now, and restarted my computer.  Didn't help.  However, thank you for the effort.

            • 4. Re: Can't open PDFs using IE 10
              Blind Billy Level 1

              I appreciate the effort you made.  I tried just about everything.  I think the problem started when I somehow upgraded to IE 10.  I retyped my problems and added in the fixes I tried:


              Can't open PDFs using IE 10.  I get a blank white page with a little box with an "X" in it in the upper left side of the page.  The problem started right about the time that I somehow upgraded to IE 10. 


              Windows 7

              IE 10.0.9200.16540

              32 bit

              Adobe AIR

              Adobe Reader XI 10.0.02 (reinstalled twice over last 3 days)


              I've spent about 15 hours following troubleshooting recommendations on the Internet.

              I can open PDFs on my hard drive and sent by e-mail.

              I ran Repair/Change to the newly-reinstalled Reader.

              I've tried opening different PDFs from the Web.

              I've tried compatability view.

              MacAfee security level is set at medium.

              I checked Manage Add-Ons to ensure that the Adobe PDF Reader was enabled.  It was.  However, I decided to Currently Loaded Add-Ons and Adobe PDF Reader was not listed.  Only Adobe PDF Link Help.

              I took out my old netbook that has Adobe Reader 8 and IE 8, and was able to open PDFs from the Web.


              I looked at, but am too scared to change anything in the Registry, which includes AcroExch.Document, Acro.Exch.Document.7, and Acro.Exch.Document.11.

              I tried downloading Firefox from its site, but it hung up at 39% during installation, I got an ad inviting me to buy programs that would fix my registry, and it reset my home page to be Delta Search which McAfee blocked as a dangerous site.  It seemed like a scam.  So I deleted everything that got loaded from that experience.

              • 5. Re: Can't open PDFs using IE 10
                pwillener Level 8

                First let me tell you that I do not have any problems viewing online PDF docs in IE10 on Windows 7, for example http://helpx.adobe.com/pdf/adobe_reader_reference.pdf


                I do not know what is causing your problems, but I am getting a little bit suspicious by your adventure on downloading Firefox.  Are you sure that your system is free of malware?  Firefox will never do any of the things that you described.

                • 6. Re: Can't open PDFs using IE 10
                  Blind Billy Level 1

                  Just got it figured out.  Thanks.


                  I went to the Monzilla site and started downloading Firefox.  Before the download started it asked if I wanted certain things included.  I decided.  The download froze at 39% and I cancelled it.  When I sorted my programs by date I saw all these other goofy things that had loaded, including changing my home page to some search engine I'd never heard of.  I uninstalled all that and reset my home page. 


                  I then decided to pay Adobe to take control of my computer and check out things.  30 minutes later, and running out of options, I reminded the tech that the problem seemed to start about the time IE upgraded itself to IE 10.  We decided to replace 10 with 9, and that solved everything.  I had seen comments on other forums about problems that people were having with IE 10 and Windows 7, but nobody offered any solutions that worked.  So you won't see me upgrading to Windows 8 either.

                  • 7. Re: Can't open PDFs using IE 10
                    pwillener Level 8

                    Glad you got it sorted.


                    Regarding the IE10 update, you can prevent that in future by http://www.microsoft.com/en-us/download/details.aspx?id=36512

                    • 8. Re: Can't open PDFs using IE 10

                      I have the same problem on a machine.

                      It only occurs for 1 user however.

                      If you login as a different user, the problem does not occur.


                      Disabling the add-on does not force it to open outside the browser either.

                      Re-installing adobe reader 11 doesn't fix it either.

                      • 9. Re: Can't open PDFs using IE 10

                        Blind Billy, I could hug you right now!!  I had the exact same experience you described above.  After working on this issue for countless hours, I was about ready to simply buy a new computer! I finally just uninstalled Internet Explorer 10 and BINGO! I can now read all the .pdf files online that I need to be able to see.

                        Thanks for taking the time to explain how you fixed the problem.  I'd love to go back to IE10, but I have to be able to see the .pdf files online.

                        Thank you!

                        • 10. Re: Can't open PDFs using IE 10
                          Thomas Amann

                          The REAL Fix for this issue!  I've been fighting this for months and finally found the answer and a reasonable explanation!



                          From the article,

                          "This occurs because the TabProcGrowth registry entry is set to 0, meaning tabs are set to run in the same process as the manager process (64-bit), rather than opening a new process for each tab (32-bit). You can fix this by changing the registry entry here:

                          HKEY_CURRENT_USER\Software\Microsoft\Internet Explorer\Main\TabProcGrowth

                          Set it to something greater than 0, restart IE, and you should see normal behavior resume (and your add-ons should work again). "

                          • 11. Re: Can't open PDFs using IE 10

                            Thanks Thomas. This worked for me. I searched for days for a real fix!!!

                            • 12. Re: Can't open PDFs using IE 10

                              Thanks Thomas! Your answer worked for us as well. This has been a common problem and fixing the registry was the only thing that worked. Much appreciated.