5 Replies Latest reply: Apr 27, 2013 7:21 PM by pwillener RSS

    Admin user being told I don't have permission to load flash?

    Gimbodad

      HP laptop on windows XP, deleted all adobe flash and shockwave programs, using IE8, after running install after download it says I don't have permission to install?  This is a home laptop, single user as administrator?  Could really use some advice...Thank you.

        • 1. Re: Admin user being told I don't have permission to load flash?
          Gimbodad Community Member

          Also, have no other issues or problems downloading any other software?  Adobe flash wa son my computer a week ago and now it's completely gone even in plug-ins?  Oh,,, but Adobe wants $39 to get help on how to install the "free" software......I smell something here....

          • 2. Re: Admin user being told I don't have permission to load flash?
            Gimbodad Community Member

               

            The user does not have sufficient privileges to install Adobe Flash Player...

            is the message I get.

            • 3. Re: Admin user being told I don't have permission to load flash?
              pwillener ACP/MVPs

              Try the following: download the offline installer from http://helpx.adobe.com/flash-player/kb/installation-problems-flash-player-windows.html#mai n-pars_header and save it to disk, then close all browser windows, right-click on the downloaded installer and select Run as Administrator.

               

              If the problem persists, can you post the contents of the FlashInstall.log file in C:\Windows\system32\Macromed\Flash

              • 4. Re: Admin user being told I don't have permission to load flash?
                Gimbodad Community Member

                saved to disk, ran as admin. and it said,"C:\Windows\system32\FlashplayerCPLAPP:CPL:5" no permission?

                 

                Log copy is:

                 

                =O====== M/11.7.700.169 2013-04-25+00-56-30.531 ========
                0000 [I] 00000010 "C:\Documents and Settings\All Users\Application Data\Adobe\AIH.f8fc0d445147271cf0e41f1c1089804966538753\install_flash_player_ax.exe" -install -iv 8 -au 0
                0001 [I] 00000020 C:\WINDOWS\system32\FlashPlayerCPLApp.cpl
                0002 [W] 00001037 SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall\Adobe Flash Player ActiveX/ 2
                0003 [W] 00001037 SOFTWARE\Microsoft\Windows NT\CurrentVersion\Image File Execution Options\\FlashUtil32_11_7_700_169_ActiveX.exe/ 2
                0004 [I] 00000013 C:\WINDOWS\system32\Macromed\Flash\Flash32_11_7_700_169.ocx
                0005 [I] 00000015 C:\WINDOWS\system32\Macromed\Flash\FlashUtil32_11_7_700_169_ActiveX.exe
                0006 [I] 00000016 C:\WINDOWS\system32\Macromed\Flash\FlashUtil32_11_7_700_169_ActiveX.dll
                0007 [I] 00000023 C:\WINDOWS\system32\Macromed\Flash\activex.vch
                0008 [I] 00000019 C:\WINDOWS\system32\FlashPlayerCPLApp.cpl
                0009 [E] 00001031 C:\WINDOWS\system32\FlashPlayerCPLApp.cpl:5
                =X====== M/11.7.700.169 2013-04-25+00-56-58.843 ========

                =O====== M/11.7.700.169 2013-04-25+01-07-00.437 ========
                0000 [I] 00000010 "C:\Documents and Settings\All Users\Application Data\Adobe\AIH.08f6872ff9971fffb30dfa19b5b65a6c4b502da3\install_flash_player_ax.exe" -install -iv 8 -au 0
                0001 [I] 00000020 C:\WINDOWS\system32\FlashPlayerCPLApp.cpl
                0002 [W] 00001037 SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall\Adobe Flash Player ActiveX/ 2
                0003 [W] 00001037 SOFTWARE\Microsoft\Windows NT\CurrentVersion\Image File Execution Options\\FlashUtil32_11_7_700_169_ActiveX.exe/ 2
                0004 [I] 00000013 C:\WINDOWS\system32\Macromed\Flash\Flash32_11_7_700_169.ocx
                0005 [I] 00000015 C:\WINDOWS\system32\Macromed\Flash\FlashUtil32_11_7_700_169_ActiveX.exe
                0006 [I] 00000016 C:\WINDOWS\system32\Macromed\Flash\FlashUtil32_11_7_700_169_ActiveX.dll
                0007 [I] 00000023 C:\WINDOWS\system32\Macromed\Flash\activex.vch
                0008 [I] 00000019 C:\WINDOWS\system32\FlashPlayerCPLApp.cpl
                0009 [E] 00001031 C:\WINDOWS\system32\FlashPlayerCPLApp.cpl:5
                =X====== M/11.7.700.169 2013-04-25+01-07-21.656 ========

                =O====== M/11.7.700.169 2013-04-25+04-44-47.796 ========
                0000 [I] 00000010 "C:\Documents and Settings\All Users\Application Data\Adobe\AIH.e0567e2dbbe3a25e75f06458403f503022060a9b\install_flash_player_ax.exe" -install -iv 8 -au 0
                0001 [I] 00000020 C:\WINDOWS\system32\FlashPlayerCPLApp.cpl
                0002 [W] 00001037 SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall\Adobe Flash Player ActiveX/ 2
                0003 [W] 00001037 SOFTWARE\Microsoft\Windows NT\CurrentVersion\Image File Execution Options\\FlashUtil32_11_7_700_169_ActiveX.exe/ 2
                0004 [I] 00000013 C:\WINDOWS\system32\Macromed\Flash\Flash32_11_7_700_169.ocx
                0005 [I] 00000015 C:\WINDOWS\system32\Macromed\Flash\FlashUtil32_11_7_700_169_ActiveX.exe
                0006 [I] 00000016 C:\WINDOWS\system32\Macromed\Flash\FlashUtil32_11_7_700_169_ActiveX.dll
                0007 [I] 00000023 C:\WINDOWS\system32\Macromed\Flash\activex.vch
                0008 [I] 00000019 C:\WINDOWS\system32\FlashPlayerCPLApp.cpl
                0009 [E] 00001031 C:\WINDOWS\system32\FlashPlayerCPLApp.cpl:5
                =X====== M/11.7.700.169 2013-04-25+04-45-15.406 ========

                2013-4-27+23-14-19.984 [error] 1226 1062
                =O====== M/11.7.700.169 2013-04-27+23-13-16.984 ========
                0000 [I] 00000010 "C:\Documents and Settings\TEMP\My Documents\Downloads\install_flash_player_ax.exe"
                0001 [I] 00000020 C:\WINDOWS\system32\FlashPlayerCPLApp.cpl
                0002 [W] 00001037 SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall\Adobe Flash Player ActiveX/ 2
                0003 [W] 00001037 SOFTWARE\Microsoft\Windows NT\CurrentVersion\Image File Execution Options\\FlashUtil32_11_7_700_169_ActiveX.exe/ 2
                0004 [I] 00000013 C:\WINDOWS\system32\Macromed\Flash\Flash32_11_7_700_169.ocx
                0005 [I] 00000015 C:\WINDOWS\system32\Macromed\Flash\FlashUtil32_11_7_700_169_ActiveX.exe
                0006 [I] 00000016 C:\WINDOWS\system32\Macromed\Flash\FlashUtil32_11_7_700_169_ActiveX.dll
                0007 [I] 00000023 C:\WINDOWS\system32\Macromed\Flash\activex.vch
                0008 [I] 00000019 C:\WINDOWS\system32\FlashPlayerCPLApp.cpl
                0009 [E] 00001031 C:\WINDOWS\system32\FlashPlayerCPLApp.cpl:5
                0010 [W] 00001024 C:\WINDOWS\system32\FlashPlayerApp.exe 183
                0011 [I] 00000021 C:\WINDOWS\system32\Macromed\Flash\FlashPlayerUpdateService.exe
                0012 [W] 00001106
                0013 [W] 00001106
                0014 [W] 00001024 C:\WINDOWS\system32\Macromed\Flash\FlashPlayerUpdateService.exe 183
                =X====== M/11.7.700.169 2013-04-27+23-15-58.015 ========

                • 5. Re: Admin user being told I don't have permission to load flash?
                  pwillener ACP/MVPs

                  Thank you for posting the log.  Can you perform a clean install as described in http://forums.adobe.com/thread/928315