5 Replies Latest reply on Apr 27, 2013 7:21 PM by pwillener
      • 1. Re: Admin user being told I don't have permission to load flash?
        Gimbodad Newcomer

        Also, have no other issues or problems downloading any other software?  Adobe flash wa son my computer a week ago and now it's completely gone even in plug-ins?  Oh,,, but Adobe wants $39 to get help on how to install the "free" software......I smell something here....

        • 2. Re: Admin user being told I don't have permission to load flash?
          Gimbodad Newcomer

             

          The user does not have sufficient privileges to install Adobe Flash Player...

          is the message I get.

          • 3. Re: Admin user being told I don't have permission to load flash?
            pwillener Legend

            Try the following: download the offline installer from http://helpx.adobe.com/flash-player/kb/installation-problems-flash-player-windows.html#mai n-pars_header and save it to disk, then close all browser windows, right-click on the downloaded installer and select Run as Administrator.

             

            If the problem persists, can you post the contents of the FlashInstall.log file in C:\Windows\system32\Macromed\Flash

            • 4. Re: Admin user being told I don't have permission to load flash?
              Gimbodad Newcomer

              saved to disk, ran as admin. and it said,"C:\Windows\system32\FlashplayerCPLAPP:CPL:5" no permission?

               

              Log copy is:

               

              =O====== M/11.7.700.169 2013-04-25+00-56-30.531 ========
              0000 [I] 00000010 "C:\Documents and Settings\All Users\Application Data\Adobe\AIH.f8fc0d445147271cf0e41f1c1089804966538753\install_flash_player_ax.exe" -install -iv 8 -au 0
              0001 [I] 00000020 C:\WINDOWS\system32\FlashPlayerCPLApp.cpl
              0002 [W] 00001037 SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall\Adobe Flash Player ActiveX/ 2
              0003 [W] 00001037 SOFTWARE\Microsoft\Windows NT\CurrentVersion\Image File Execution Options\\FlashUtil32_11_7_700_169_ActiveX.exe/ 2
              0004 [I] 00000013 C:\WINDOWS\system32\Macromed\Flash\Flash32_11_7_700_169.ocx
              0005 [I] 00000015 C:\WINDOWS\system32\Macromed\Flash\FlashUtil32_11_7_700_169_ActiveX.exe
              0006 [I] 00000016 C:\WINDOWS\system32\Macromed\Flash\FlashUtil32_11_7_700_169_ActiveX.dll
              0007 [I] 00000023 C:\WINDOWS\system32\Macromed\Flash\activex.vch
              0008 [I] 00000019 C:\WINDOWS\system32\FlashPlayerCPLApp.cpl
              0009 [E] 00001031 C:\WINDOWS\system32\FlashPlayerCPLApp.cpl:5
              =X====== M/11.7.700.169 2013-04-25+00-56-58.843 ========

              =O====== M/11.7.700.169 2013-04-25+01-07-00.437 ========
              0000 [I] 00000010 "C:\Documents and Settings\All Users\Application Data\Adobe\AIH.08f6872ff9971fffb30dfa19b5b65a6c4b502da3\install_flash_player_ax.exe" -install -iv 8 -au 0
              0001 [I] 00000020 C:\WINDOWS\system32\FlashPlayerCPLApp.cpl
              0002 [W] 00001037 SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall\Adobe Flash Player ActiveX/ 2
              0003 [W] 00001037 SOFTWARE\Microsoft\Windows NT\CurrentVersion\Image File Execution Options\\FlashUtil32_11_7_700_169_ActiveX.exe/ 2
              0004 [I] 00000013 C:\WINDOWS\system32\Macromed\Flash\Flash32_11_7_700_169.ocx
              0005 [I] 00000015 C:\WINDOWS\system32\Macromed\Flash\FlashUtil32_11_7_700_169_ActiveX.exe
              0006 [I] 00000016 C:\WINDOWS\system32\Macromed\Flash\FlashUtil32_11_7_700_169_ActiveX.dll
              0007 [I] 00000023 C:\WINDOWS\system32\Macromed\Flash\activex.vch
              0008 [I] 00000019 C:\WINDOWS\system32\FlashPlayerCPLApp.cpl
              0009 [E] 00001031 C:\WINDOWS\system32\FlashPlayerCPLApp.cpl:5
              =X====== M/11.7.700.169 2013-04-25+01-07-21.656 ========

              =O====== M/11.7.700.169 2013-04-25+04-44-47.796 ========
              0000 [I] 00000010 "C:\Documents and Settings\All Users\Application Data\Adobe\AIH.e0567e2dbbe3a25e75f06458403f503022060a9b\install_flash_player_ax.exe" -install -iv 8 -au 0
              0001 [I] 00000020 C:\WINDOWS\system32\FlashPlayerCPLApp.cpl
              0002 [W] 00001037 SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall\Adobe Flash Player ActiveX/ 2
              0003 [W] 00001037 SOFTWARE\Microsoft\Windows NT\CurrentVersion\Image File Execution Options\\FlashUtil32_11_7_700_169_ActiveX.exe/ 2
              0004 [I] 00000013 C:\WINDOWS\system32\Macromed\Flash\Flash32_11_7_700_169.ocx
              0005 [I] 00000015 C:\WINDOWS\system32\Macromed\Flash\FlashUtil32_11_7_700_169_ActiveX.exe
              0006 [I] 00000016 C:\WINDOWS\system32\Macromed\Flash\FlashUtil32_11_7_700_169_ActiveX.dll
              0007 [I] 00000023 C:\WINDOWS\system32\Macromed\Flash\activex.vch
              0008 [I] 00000019 C:\WINDOWS\system32\FlashPlayerCPLApp.cpl
              0009 [E] 00001031 C:\WINDOWS\system32\FlashPlayerCPLApp.cpl:5
              =X====== M/11.7.700.169 2013-04-25+04-45-15.406 ========

              2013-4-27+23-14-19.984 [error] 1226 1062
              =O====== M/11.7.700.169 2013-04-27+23-13-16.984 ========
              0000 [I] 00000010 "C:\Documents and Settings\TEMP\My Documents\Downloads\install_flash_player_ax.exe"
              0001 [I] 00000020 C:\WINDOWS\system32\FlashPlayerCPLApp.cpl
              0002 [W] 00001037 SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall\Adobe Flash Player ActiveX/ 2
              0003 [W] 00001037 SOFTWARE\Microsoft\Windows NT\CurrentVersion\Image File Execution Options\\FlashUtil32_11_7_700_169_ActiveX.exe/ 2
              0004 [I] 00000013 C:\WINDOWS\system32\Macromed\Flash\Flash32_11_7_700_169.ocx
              0005 [I] 00000015 C:\WINDOWS\system32\Macromed\Flash\FlashUtil32_11_7_700_169_ActiveX.exe
              0006 [I] 00000016 C:\WINDOWS\system32\Macromed\Flash\FlashUtil32_11_7_700_169_ActiveX.dll
              0007 [I] 00000023 C:\WINDOWS\system32\Macromed\Flash\activex.vch
              0008 [I] 00000019 C:\WINDOWS\system32\FlashPlayerCPLApp.cpl
              0009 [E] 00001031 C:\WINDOWS\system32\FlashPlayerCPLApp.cpl:5
              0010 [W] 00001024 C:\WINDOWS\system32\FlashPlayerApp.exe 183
              0011 [I] 00000021 C:\WINDOWS\system32\Macromed\Flash\FlashPlayerUpdateService.exe
              0012 [W] 00001106
              0013 [W] 00001106
              0014 [W] 00001024 C:\WINDOWS\system32\Macromed\Flash\FlashPlayerUpdateService.exe 183
              =X====== M/11.7.700.169 2013-04-27+23-15-58.015 ========

              • 5. Re: Admin user being told I don't have permission to load flash?
                pwillener Legend

                Thank you for posting the log.  Can you perform a clean install as described in http://forums.adobe.com/thread/928315