0 Replies Latest reply on Apr 28, 2013 4:36 PM by dougwhale

    How do I recover my working Master Collection after computer repair?

    dougwhale

      Recently my university's Institutional Technology did a logic board and keyboard repair. Now, when I try to open any of my CS6 Master Collection software I am asked to activate my "trial version." My version is not a "trial version," but a version purchased and downloaded from Adobe last year through my department. Is there a way to recover working software without doing a complete uninstall and reinstall?

       

       

      28 April

      After 42 views and no replies, I conclude there isn't a solution other than uninstall my Master Collection and reinstall it. I would ask if a clean script needs to run after I uninstall all the software, but I'll save that question for a tech.