Did it ever occur that there might be a bug in Acrobat X 10.1.1 which is FIXED in 10.1.6?
You should always keep up-to-date with updates. Update the other computers.
What a rude, unhelpful response.
If you read my post, you may have noticed I mentioned worldwide distribution with users of earlier versions of acrobat. As it often happens for folks creating PDFs, I have absolutely zero control over the end users' computers but am still tasked with creating the best possible end user experience.
So yes, I ackowledge there might be a bug or a lack of support in some versions of acrobat and I'm looking for a solution or suggestions on how best to support those versions.
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When you export an interactive PDF it's going to be output to
Acrobat/Reader 9 or later. While it's true that you have no control over
the end user, you will note that the PDF you export is Adobe PDF, not
just PDF. So you can eliminate Mac Preview and other PDF readers from
consideration for compatibility.
You're going to need to inform the end user, one way or the other, that
the best viewing experience is going to be with the latest version of
Acrobat or Reader.
For information on Acrobat bugs/issues, pop over to the Acrobat forum
and see if they have advice for you.
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As you say - you have no control over end users using different versions of Acrobat. There's a myriad of problems here
- Some view PDFs in browsers, where Chrome, Firefox, IE, etc. all have their own version of PDF reader - which doesn't support all the tricks that newer versions of Acrobat have
- You have no control over people that open it in 3rd party browsers, like Mac Preview, or other PDF readers that are not supplied by Adobe
I think it's best to provide a link to the latest version of Acrobat along with the PDF you are distributing with a note saying "This PDF is best viewed in Acrobat 10.1.6".
The only other option I can think of is to provide a simple Text Only link that people can click on.
Without seeing the file and what way you have constructed the button it's hard to give a response that gets you results.
Thanks, Bob and Eugene.
This will be on a client's corp website and I'm just a production guy who works at their agency, so it's unlikely any such disclaimer will make it there, but it'll certainly make my list of recommendations.
I'll hop over to the Acrobat forums to see if they've got any further suggestions.
Eugene, here's a screenshot of the button and it's panel in INDD and a link to the resulting PDF. The button should send you to page 4.
I got the answer in the PDF forums, here:
It seems you must apply a fill to the button's properties in Acrobat for proper function. Intuitive!
Thanks for your help!