4 Replies Latest reply on Apr 29, 2013 10:14 AM by SpareWheel

    Serial Number Licensing Issue CS5.5?

    SpareWheel Level 2

      I come to the forum just about at the end of self-help and having Adobe Support take remote control of my system to what we thought was the "fix". (simply doing a permanent deactivation and reinstalling the product S/No.).

       

      The issue is having to input my product serial number at the start of every session by permanently deactivating and re-starting PPro as (especially) the Dolby Digital and MPEG-4 and H.264 codecs vanish from AME. Also this has knocked on to After Effects where I am now getting the "Output Template Missing..." error notice, which shows Flash F4V, FLV and H.264 options missing in the render drop-down when I start After Effects . All program files are up to date. I can leave the system overnight (no shut-down) and by the next morning I have to refresh the serial number.

       

      So it looks like I am getting retrograded back to the Trial Version.

       

      But even having "refreshed" the product serial number I am still getting "Output Module Missing..." in After Effects (missing as stated above). So perhaps there is another issue at work here?

       

      I have cleared the Preferences by SHIFT + CTRL + ALT at start up. Still have the problem. Now I need more help.

       

      I am running PC, Production Premium CS5.5 (Upgraded from CS4 about 18 months ago).

       

      Intel i7 970 Hex Core, 24GB Corsair @1600Mhz, Nvidia GTX 580, Gigabyte X58 OC MB - system is not overclocked. All temps are normal and run within parameters after stress testing. Mem Test after 3 passes show no errors.

       

      The system is used exclusively for Video Editing and no third party codec packages have been installed.

       

      System & Programs SSD (C:); Media Scratch (E:) Raid 0 twin HHD; Cache & Preview (W:) Raid 0 Twin HHD; Projects and Media (F:) single HDD.

       

      What I think brought on the issue (or appeared to exacerbate it) was changing out the MB (Asus P6T >>> Gigabyte X58 OC and having the RAM replaced by Corsair 1300 >>> 1600 Mhz)). All existing file structures (to my knowledge) stayed the same.

       

      However, I think this could be a red herring, as in the past I had been suffering from the occasional "Dynamic Link Requires Production Premium" error but not missing Dolby and other codecs as far as I could tell.

       

      I would instigate a fresh install, except that after a disk install I keep showing installation errors, as I did at the time of purchase of the disks (CS4 >>> CS5 upgrade). Adobe Support via remote access patched the system just to get the installation completed - disk >>> new update issues as far as I can tell.

       

      Thanks.

        • 1. Re: Serial Number Licensing Issue CS5.5?
          Ann Bens Adobe Community Professional & MVP

          There is this Licensing Repair Tool

          Have no idea if this is going to work

          http://www.adobe.com/support/contact/licensing.html

          • 2. Re: Serial Number Licensing Issue CS5.5?
            SpareWheel Level 2

            Thanks for this Ann,

             

            Sadly no different.

             

            Followed the instructions. Rebooted, still the same. No change.

            • 3. Re: Serial Number Licensing Issue CS5.5?
              Jim_Simon Level 8

              Are you running an Admin or normal user account?  Try creating a new Admin account.

              • 4. Re: Serial Number Licensing Issue CS5.5?
                SpareWheel Level 2

                Thanks Jim (and Ann) for your suggestions, but yes I am running Admin.

                 

                However here is what I think has been happening:

                 

                I bit the bullet and started to clean out Adobe for a new fresh install, preferring not to go for a total reformatting of the C drive. During the process the SSD C drive suddenly died - the motherboard controller refused to port the SSD - my C drive was dead in the water. Substituting a HDD drive for that port showed the problem to be the SSD.

                 

                I have been using the OCZ Vertex 2 120GB (SATAII) as my C drive for about 12 months.

                 

                I did a little research and there does appear to be reports of a variety of failures.

                 

                OCZ Failure Feedback Here

                 

                I used the SSD just for OS and Programs (my pagefile was removed to a faster RAID 0 pair).

                 

                Today I used a new spare WD Caviar Black 500Gb HDD for my OS and reinstalled Production Premium CS5.5 from disks.

                 

                Success! Although I had the errors reporting at the end of the installation which I now know to be false errors due to having a later install of Adobe Flash.

                 

                See http://forums.adobe.com/message/3703652

                 

                The serial number activation I reported, missing codecs AME and AE output template issues are now resolved.

                 

                It is very possible I had some partial file corruptions or whatever the SSD was doing prior to its failure - in 20/20 hindsight there were signs over the last 2 weeks. I even had random error x116 (blue screening of my GTX580). And it was during an Adobe application install I had another x116 error and the SSD went belly up.

                 

                The OCZ is being RMA'd and I think for the time being I will stick to HDD for the C drive, because it does appear everything is just flying at the moment.

                 

                What a difference sometimes a good clean out makes every so often.

                 

                Hope this helps someone else.

                 

                Claire