36 Replies Latest reply on Jan 3, 2014 1:54 PM by A.T. Romano

    AppStore version of Premiere Elements 11 crashes when I open it.

    le LIBRE

      Bought Premiere Elements 11 Editor on the AppStore on April 29, 2013.

      It crashed everytime I opened it while it was loading.

      I deleted it and downloaded it from the Appstore a second time.

      It still crashes everytime I open it.

       

      It crashes while it's loading "ImporterQuickTime.bundle".

      I don't know where or what exactly that is or where I can get another one.

       

      I don't know how to interpret the crash report.

      There doesn't seem to be a way to contact Adobe by email and send them a copy of the crash report.

       

      I already have Elements 11 Editor installed since it came out and don't have any problems with it.

      I'm on a MacBook Pro (late 2011) running the latest version of Mountain Lion.

      It has a SSD - 120 GB with 80 GB available.

      I'm the only one using my Mac - I'm the Administrator.

       

      I've Googled this problem and there seems to be a lot of people with exactly the same problem.

      I don't understand why Adobe hasn't found a solution for this problem?

       

      Message was edited by: le LIBRE