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This problem comes and goes with different wacom driver versions.
If you have the latest Wacom driver, try going back a version or two.
Photoshop is very much tested with tablets (most of our engineers and QE use them).
And Photoshop support should cover MacOS and Windows.
Do you have a case number for your phone or chat support?
We'd love to follow up with the folks giving out bad info...
Thank you for the prompt reply, I very much appreciate your help.
I tried using a *very* old version of the drivers, but haven't tried going back one or two steps. I'll give that a try later today and see how it goes.
As for the misinformation, I'm afraid I don't have any information from the person I called. But I dialed. 1-800-833-6687. The technician I asked for said his super told him that about the tablets.
We'd need a case number, or a log from the chat to track down who gave you the bad info.
I'm sad to report that my efforts to use previous driver versions haven't met with any success yet.
Tracking back from the latest version, I've tried Drivers:
Sadly, I'm still experiencing the issue. I can continue to test previous driver versions, but I'm not hopeful that this method will resolve the situation. Do you have any other suggestions or should I simply try all driver versions?
Oh! And I'm not that worried about tracking down who gave me the bad info, I'd just like to get my tablet and Photoshop working.
Thanks again for all your help,
1 person found this helpful
The only idea left is to contact Wacom and work with them to figure out the issue.
I'll continue trying different drivers, but it looks like this is a Photoshop issue to me.
Clearly, the tablet doesn't lose sensitivity when I'm working in either Adobe Flash or Paint Tool SAI. I've sadly had to turn to Paint Tool SAI to work around this problem. I'd much prefer to use Photoshop, with which I have the bulk of my experience. I purchased Photoshop CS5 for my Mac.
Since my Mac has been starting to give me trouble, I've been working on my PC. I was hoping to upgrade my version of Photoshop, but if this product isn't going to work the way it should, I'm just not going to purchase it.
I understand this is frustrating, but, from my perspective it's clearly an issue inherent to Photoshop. My tablet drivers work fine in other programs that use pressure sensitivity. The artifacting seems above only occurs in Photoshop.
Is there a way I could try previous versions of Photoshop in order to see if, perhaps, it's CS6 that doesn't like my tablet?
Again, I'm sorry if I sound critical, but I'm frustrated. Just really want Photoshop to behave like it should.
Thanks again Chris,
Try changing the pen nib. This issue comes up over and over and it's really frustrating. I changed the nib on my pen yesterday and photoshop started working again.
Please report back if it works.
cslynch, this is an old thread. We would hope he might have fixed it by now, but then again, we don't hold our breaths when it comes to Cintiq/Photoshop issues.
This is the OP's thread from the Wacom forums
I don't mean to resurrect an old post for no reason. I simply found this post via google and wanted to append a possible solution for others who are searching. This worked for me last night. With that said, I just put my old nib back in to test and pressure sensitivity still works with it too. So it may have been a coincidence.
Hi, I've just installed Photoshop CC (for pc) recently and have also experienced the same problem. My Wacom tablet worked just fine in all other programes and ALL previous versions of Photoshop that I've used since version 2 over 20 years ago. I've found the Wacom tablet to be reliable at all times, but I have a strong hunch that this is a Photoshop problem with this version, having tried different drivers. I wouldn't want to take the chance of buying another expensive tablet only to find that may also have problems.
I agree it's EXTREMELY frustrating, let me know if you ever resolved the problem - thanks.
Contact Wacom and work with them to figure out what is wrong with your tablet or tablet drivers.
I'VE GOT A FIX FOR YOU!!!!!!
Okay go into wacom settings/pen settings/ make sure you choose photoshop as the application and set the double click distance to "OFF". This will solve the size pop issue as well as the "connect the dot" issue. WOW can't believe I finally figured this out. This has been bugging me for some time. Yea, it's not a bug or glitch with either the software or hardware. It's just an annoying setting that you have to turn off!
Hope this made your life a little better!