10 Replies Latest reply on May 1, 2013 10:50 AM by Chris Cox

    CS6 photoshop type tool maximally buggy

    Snowball5500

      Greetings all,

      I have a new system - Mini, with wacom Intuos3 (old wacom set up) - with up to date Font Suitcase (fusion? can't recall the exact name - i'm at home now!)

       

      I have upgraded from CS3 to CS6, apparently a no-no. BECAUSE: when I open a CS3 file and work on it in CS6, save it, and then reopen it again later, the type layers are inoperable. Clicking in the type area to edit changes the type to something that was on the former CS3 file. For example, if I typed "BOY" in Univers in CS3, and in CS6, selected and retyped it as BOYHOOD in Times, clicking in the text area of BOYHOOD mysteriously brings back the old "BOY" type in Univers. If I unclick, sometimes it reverts to BOY and won't budge. Sometimes it will stay as BOYHOOD.

       

      If I try to move text from one doc to another, it comes in as different words and style and size in the other doc. It's utterly impossible.

       

      I have the updated Photshop in the last 10 days.

       

      Elsewhere I've read that Wacom may be the issue. I updated that today too. No change.

       

      Any clues to help me with this madness?

       

      With thanks in advance,

      Jenny

        • 1. Re: CS6 photoshop type tool maximally buggy
          Brett N Adobe Employee

          I really doubt that the tablet has anything to do with this type of behavior.

           

          Not able to recreate the issue either.

           

          Probably want to recreate the preferences for both versions of Photoshop and try again.

          • 2. Re: CS6 photoshop type tool maximally buggy
            conroy Level 5

            I suspect that you've saved the document with version 13.0 of Ps CS6 at some point. 13.0 has a notorious bug that corrupts documents and which can result in the contents of Type layers becoming jumbled. There's no known way to repair such a wrecked document. The good news is that 13.0.1 and newer do not have the bug. Check your version with command Photoshop > About Photoshop.

            1 person found this helpful
            • 3. Re: CS6 photoshop type tool maximally buggy
              Snowball5500 Level 1

              Brett,

              Can you clarify you last para.?

               

              Are you saying I should work on my prefs in some way? I can't work on Psd cs3 (no longer available) fyi.

              • 4. Re: CS6 photoshop type tool maximally buggy
                Snowball5500 Level 1

                13.0.1 is the new update from a couple/few weeks ago? If so, I've got it and that's what I'm using. (I actually think I have 13.0.4)

                 

                The thing that worries me is that the files that worked just a few days ago are now wrecked. I don't know what the criteria will be for a file becoming susceptible to this bug, but it doesn't happen immediately. It happens later, upon reopening the doc and trying to edit it.

                 

                One thought I had was to plead w/ Adobe to give me cs5 photoshop. Their cust serv people said Adobe guarantees compatibility when the upgrade is only two versions. Three they won't guarantee. Seems like misinformation to me, but that's what the guy (in an Asian accent, over a fuzzy telephone line) claimed.

                • 5. Re: CS6 photoshop type tool maximally buggy
                  conroy Level 5

                  13.0.1 (which is about 8 months old) and newer will not cause further damage to Type in files. Already existing damage to a document caused by 13.0 (i.e. CS6 before you updated it to 13.0.1 or 13.0.4) can manifest at any time when using any version, though. Any PSD/PSB/TIFF that contains Type and has ever been saved by 13.0 is unsafe.

                  • 6. Re: CS6 photoshop type tool maximally buggy
                    Snowball5500 Level 1

                    Thank you, conroy so much. I will check first thing in AM. "rasterized" type is buggy as well.

                     

                    Why the heck are they shipping 13.0 if this is a documented issue? No need to answer. It's adobe.

                    • 7. Re: CS6 photoshop type tool maximally buggy
                      Level 7

                      We didnt' know about it before 13.0 went GM, and we fixed it at the first opportunity (13.0.1).

                      Rasterized type can't be buggy - it's just pixels.

                      • 8. Re: CS6 photoshop type tool maximally buggy
                        Snowball5500 Level 1

                        chris,

                        A few questions:

                        - I gather cs6 has been out for nearly a year. Isn't there a way you can notify new customers about this bug? You had my emai address etc It's complicated to even order this product on your website - you make it plenty hard. There was ample opportunity for Adobe to notify me. I've spent hours and hours on this issue, and I'm incensed by Adobe's carelessness. Customer service (three calls) wasn't even truthful with me. Or are they not in the loop as well?

                         

                        - Conroy has given me the barebones of the problem above, but I would like to get the full description from Adobe. Please give me that full statement, or provide a link where I can read about it. Obviously, thousands of people have been complaining and have been effected.

                         

                        - I wll be glad to send you the file that has 'rasterized' type. When I select the area of type to be moved (w/ the marquee selection tool) and then try to place on a separate layer with command J, it's buggy to the max. My email is J at JenniferClark dot com. Please provide w/ your email so that you can see this instance. [personal info removed by admin ]

                         

                        - Do you agree that CS3 to CS6 transition is problematic in and of itself? Where can I see a list of all issues that might stem from this transition?

                         

                        - What other bugs should I be aware of at this point?

                         

                        Thank you in advance for your time.

                         

                        Jenny Clark

                        • 9. Re: CS6 photoshop type tool maximally buggy
                          charles badland Level 4

                          Jenny,

                          The type corruption bug was pretty infamous here in this forum (and others): Type Bugs Out and here.

                          Very difficult to reproduce step-by-step.

                          Here is Adobe's official help article: Text Randomly Changes

                          A program as huge as Photoshop will have bugs in any new release. Thankfully a data corruption bug like this is very uncommon, but it is always smart to check for updates. Did you disable your Adobe Updater?

                          When I select the area of type to be moved (w/ the marquee selection tool) and then try to place on a separate layer with command J, it's buggy to the max.

                          Can you post an example or  a screen grab showing your Layer Panel and the problem?

                          • 10. Re: CS6 photoshop type tool maximally buggy
                            Level 7

                            We put out a dot release many months ago that fixed the bug.  You were automatically notified of the update.

                             

                            No, there are no such problems between CS3 and CS6.

                             

                            Get the latest update, and you have fixes for the bugs we know about.