2 Replies Latest reply: May 1, 2013 5:24 AM by Steve Grisetti RSS

    Premiere Elements 9

    RonWalker5252

      I recently purchased Premiere Elements 9 and installed it on  my computor, but I can't get it to open! Any ideas?

        • 1. Re: Premiere Elements 9
          Barbara B. CommunityMVP

          Hi, RonWalker5252. Premiere Elements has its own forum and it's better to ask PRE questions there, since not many of us here in the PSE forum use PRE. I'll move this for you.

          • 2. Re: Premiere Elements 9
            Steve Grisetti CommunityMVP

            Please give us more information about your situation.

             

            What operating system are you using? Have you manually gone to Windows Update and downloaded the non-critical or "hidden" updates which don't install automatically? Have you ensured you have the latest version of Quicktime?

             

            How fast is your processor, how much RAM do you have and how much free space is on your C drive? When did you last run Disk Cleanup and Defragmenter?

             

            What are you doing to open the program and what are you seeing when you do it?