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I believe what is being referred to here is the old "What's this" style help. Essentially, you would have a separate help file used just for these. The content is typically in the form of text blurbs. But you could easily do this by just programming a normal HTML link.
So the info is a bit misleading.
Rick - You don't mean like a title tag that shows up like a tool tip, do you?
I was thinking like a call-out balloon.
Is there an online example of this - what RH/WebHelp can do - that you could send me to? (To get the screen cap that should have been in the docs ;-)
Good news! Yes you CAN have field level help in Webhelp et al.
There seems to be a lot of confusion about the type of help and the type of application that's being supported. The "shocker" phrase you quoted was properly alerting you to the fact that "What's this field level help" (a format created by Microsoft) is generally thought of for use with the old WinHelp and MS HTML Help (.chm) files that support *desktop applications*. So the documentation was just trying to distinguish between that kind of field level technique vs the field level help for *web applications* that WebHelp/Flashelp absolutely supports.
FIeld level help with WebHelp is actually very easy. I have an example on my website and also wrote an article about it on the Adobe Developer Connection. http://www.adobe.com/devnet/robohelp/articles/context_help.html
Also to be clear, no DLLs or other files are required to be installed on a user's local computer fo WebHelp CSH help. I don't know where this idea could have come from?
To see a very brief sample of field level help working with WebHelp check out my site:
It describes using RoboHelp's WebHelp API but there are many ways in which field level help can be called depending on what development environment the programmers are using.
(Note that the blue links could just as easily be questionmark icons.)
John - Thanks. I've seen that.
So - (I never seem to run out of questions, do I?) - Watching your video "Play the demo: Accessing Help in a Web Application" I saw what I want. The bright, rounded rectangle, balloons that you use to explain the steps. THAT is the type of thing I want to show up when the user clicks the little question mark.
Sounds like a job for Flash.