5 Replies Latest reply: May 1, 2013 5:29 PM by ssaints RSS

    Unable to access Adobe Story both desktop and online version

    Zjuka Community Member

      Hello,

       

      i'm not able to sign into Adobe Story both desktop version - first it gave me this error -

       

      There was an error with this action. Try again later.

      18f1dd3c-30ae-46af-8fe7-832981787bdb

       

      now when i try to sign in it just hangs on "processing" splash page

      story_desktop.PNG

       

      when i try to log into online version - tried Chrome, Firefox and IE10, it doesn't seen to be able to connect to the server:

      story_FFox.PNG

       

      Adobe Story app that i'm using is a part of Creative Cloud CS6, all other applications work fine, all latest updates installed.

       

      Story updated itself today when i opened it first, before today i didn't have any issues accessing either online or desktop version.

      If the issue is on Adobe server side, any idea when it will be resolved?

       

      Windows 7 x64, SP1

      Creative Cloud CS6

       

      thank you,

      -Katya