1 Reply Latest reply on May 2, 2013 3:15 AM by sjpt

    how do I deactivate old devices I no longer own

    mydwyf

      I have run out of activations, and after spending 2 hours on an online chat I got no where. I  need to activate my new NOOK HD, but can't.

      Does anyone no how to deactivate old devices that are no longer in ones posession?

      thanks

        • 1. Re: how do I deactivate old devices I no longer own
          sjpt Level 4

          Other people have had success with online chat for getting all devices deactivated. 

          They can't just deactivate some; they must deactivate all and then you reactivate the ones you still need.

           

          You need to tell them to deactivate all your Adobe DRM devices.

          You may have been unlucky with someone who didn't know about ADE and DRM.

           

          Wouldn't it be good if Abobe provided a proper web interface to view and edit your activations?