HELP! Can't sign in to Folio Builder panel since v26 update

Hi,

same here.  Its not the "Creative Cloud" but "CS6 Design and Web Premium" Login, still same behaviour you described. We are in the middle of production, please get this fixed!

Regards

Before you try downgrading, did you delete your inDesign prefs?   It tends to solve alot of problems.

Joe

Hi,

it is not the Creative Cloud log-in that will be asked but you can still enter the Account log-in you used for your publication. It just puts you CC-Address by default into the user field. But you can replace it with your publication address.

It just looks weird as the window design has changed to the common log-in window.

Kind regards,

Yves

Hi,

I don't know how your answer helps at all ..

to put it in layman's terms : Since updating to v26 of the the InDesign PlugIn "Folio Builder" (aka DPS Desktop Tools) it is not possible to login to the DPS Suite.  It is not possible to work on "online" folios.

Regards

Oh, for me it works fine for online folios.

Can you log into digitalpublishing.acrobat.com with the same credentials?

Same here.  Have a client who needs the DPS book published. I get the enterprise and professional Folio builder panel but only have a normal Creative cloud account.  Not good! HELP PLEASE SOMEONE!!!

Yes I can login to digitalpublishing.acrobat.com with out any issues, thanks

Can you make sure Indesign CS6 is up to date by going to Help->Updates - you should have version 8.0.1

Thanks,
Nethra Krishnamoorthy

Up to date and the same issue.  So frustrating!

When you invoke the sign in from the fly out menu or the link are you getting this dialog?

Or the older sign in dialog?

I am getting the dialog above.  Thanks so much John

Can you try quitting Indesign, deleting this folder /Users/{username}/Library/Application Support/Adobe/OOBE and then restarting Indesign?

Thanks,

Nethra Krishnamoorthy

Where on a Mac please?

Yes that should be the path on a Mac. Let me know if that works for you

So sorry but I cant find that path on a Mac.

Can you email me at nkrishna@adobe.com please and I can help with this.

Thanks,
Nethra Krishnamoorthy

Ok found it and deleted the folder.  Now it doesnt give me acccess to the Creative Cloud and I still get the same dialog box.

V26  update has bascially shut down communication between Folio Builder & Folio Producer. Login is now impossible. You can login to DPS Folio Producer organizer via browser easily enough & view anything existing prior to this forced V26 update. There is no communication between the two (Folio Builder or Producer). With deadlines due & thousands of dollars spent with Adobe for Gold Contracts - why is an update released without first making sure it isn't a disaster! How long till this is fixed & is there someone at Adobe taking any serious action to rectify the problem! 

I deleted "OOBE" folder,

but still keep got the same dialog, too.

Good to know that it worked for you Nigel.

For anyone else seeing problems, you could try applying the patch http://helpx.adobe.com/creative-cloud/kb/unable-sign-applying-csxs-patch.html

Thanks,
Nethra Krishnamoorthy

When i click sign in, this windows doesnt appear.

nothing happen.

I have already do every step you says in this post, but anything happen.

any idea ??

Anyone else having problems in terms of signing in and solved the issue?  Still cant login and still getting the message even after I deleted this folder. /Users/{username}/Library/Application Support/Adobe/OOBE

Hi, I tried both of the 2 solutions, but all failed.

I found the folder and deleted it, then I launch InDesign, can't sign in.

I launched the Adobe Application Manager, checked update, but there's no updated.

How to solve this problem ?!!

I have 2 folios to publish in 2 days, the designers can't upload any content now! It's a disaster. Please help!!

I solved the problem uninstalling all the suite and install it again

Thanks for your advice.

I tried, but failed.

I unistalled and re-installed InDesign CS6.

I updated the DPS tool and the InDesign as well.

It took me more than 1 hour, but, I still can't sign in to the folio builder panel.

Who konws how to resolve this problem?

Just uninstalled the whole suite and reinstalled it.  Still no luck and the problem is still there.  Not fun at all. 

I have the same problem here... I can't even write my username and pasword...

Please go throught the steps of creating a new Adobe Id and see if you can log into the FBP with that new ID. That will help us narrow down the problem to the account vs connectivity problems using the software. Please report back.

What i did was.

Uninstall every product of adobe i have in my computer

apply the cleaner that adobe give us in http://www.adobe.com/support/contact/cscleanertool.html

And then install everything again.

Hope this works for you

Thank you, javiadas,

Only re-install don't work.

After run CS Clearner Tool and instal again, that do work on my computer.

btw,

my computer is winsows xp with CS6.

The problem is the sign up button doesn't do anything. I tried pressing "sign up" in the text of the panel and in the contextual menu, and it doesn't work...

I have your problem too. I think, it's a bug, when DPS users updating from old version.

You can try javiadas's suggestion:

Uninstall every product of adobe i have in my computer

apply the cleaner that adobe give us in http://www.adobe.com/support/contact/cscleanertool.html

And then install everything again.

It does work for me.

But, It took me more than 3 hours to finish all the processes. In fact, I tried it last night after my work.

I can't image to ask all designers to do so. They have more Adobe Products than I do.

Hope Adobe provide an easy way to fix it soon!

I didn't do it. I tried uninstalling only InDesign and then using the CS Cleaner Tool. I think I did it twice, but it doesn't work.

I’d like to try to summarize various issues related to FBP sign-in failures reported in this thread to hopefully provide better clarification on current known issues and their workarounds. From what we know so far there are 2 distinct issues wrt FBP sign-in failure with different workaround:

1. When user launches FBP or in FBP offline state, clicking on “sign in” link or menu does nothing. No sign in dialog is shown and no error displayed either in FBP. Current known workaround is:

Uninstall Adobe Creative Suite on the system

Apply the cleaner @ http://www.adobe.com/support/contact/cscleanertool.html

Reinstall Adobe Creative Suite

2. When user launches FBP or clicks on “sign in” link or menu, “Sign in to Creative Cloud Membership” dialog comes up, when user enters DPS credential and click on “sign in”, and error dialog is displayed with error [IMS_ERROR_IN_SAVE_USER_DATA] and the user cannot sign in. The known workaround is:

Close FBP and Indesign;

Deleting /Users/{username}/Library/Application Support/Adobe/OOBE/opm.db or just remove the entire OOBE folder;

Restart InDesign and FBP;

When the user clicks “sign in” again and enter the DPS credential in “Sign in to Creative Cloud Membership”dialog to sign in, FBP should be able to enter online state and show all the folios in the account.

DPS engineering team is actively investigating the root cause of both issues. Before a fix is available, if you encounter either of these two issues and the problem still exists after you tried the workaround, please report back to forum.

Thanks!

Jianlan

I am suffering Case 1. as described Jianlan Song,

Delete the entire Adobe Creative Suite CS5.5 and CS6 (Apply the cleaner) and went back to reinstall CS6, and THE PROBLEM STILL CONTINUES.

I am very sad.